Family Medicine Practice Solutions

A customized patient intake experience for your practice

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Phreesia family medicine solution main header image showing family doctor talking to a patient

Your patient intake partner

Phreesia knows that family medicine requires integrated care for patients at every stage of life. Whether you’re managing demand for wellness or acute care, working to create a better patient experience or just trying to run a more efficient practice, we can help.

ONE PATIENT,100 INTAKE TASKS

From newborns to seniors, every patient who comes through your door has unique needs. But completing all of the necessary intake tasks for each patient at every visit can seem impossible without an army of staff. Phreesia’s automated platform makes it happen and tailors the intake experience to each one of your patients.

  • Create a better patient experience

  • Complete the right intake tasks for every visit

  • Improve your understanding of your patients’ needs

  • Use Phreesia to do it all at scale, with consistency and fewer staff

Sample Phreesia profile for returning family medicine patient requesting a wellness visit
Woman holding her mobile phone and filling out Phreesia patient satisfaction survey to track patient perceptions

An easier way to make an appointment

Providers’ offices are flooded with phone calls. We know this chaos is as hard on your staff as it is on patients. Whether your patients need an annual check-up or a flu vaccination, Phreesia offers them the convenience of self-scheduling or requesting appointments on your website anytime, anywhere. That means you can put down the phone and focus on the patients right in front of you.

  • Deliver the consumer experience patients expect
  • Drive more new patients to your practice
  • Track all appointment requests and sources
  • Insurance is automatically verified before an appointment is scheduled
Learn more about Patient Appointment Scheduling >

Say goodbye to clipboards and scanning

Phreesia is designed to save your team—and your patients—the headache of check-in forms. Whether patients register at home, in your parking lot or in your office, Phreesia’s intake tools help streamline your operations, while giving patients the safe, contactless options they want and your providers the specific information they need.

Mobile

Send texts or emails that let your patients register up to a week before their appointment. They can check in from their mobile device at home, in their car or in another designated area when they arrive at your office. Mobile offers patients a convenient and contactless way to update their medical history, sign consents, make payments and take photos to store in their patient record. 

PhreesiaPad

Patients who don’t use Phreesia Mobile to register can check in on our in-office, wireless tablets. The PhreesiaPad provides them with a private and secure option to enter their demographic information, complete clinical questionnaires, make payments and capture photos to store in their patient record. 

Arrivals Kiosk

Streamline check-in for patients you see regularly, such as those coming in to your vein clinic or for health coaching. Phreesia Arrivals gives patients who need to check in quickly an efficient, self-service option.

Learn more about Patient Check-In >
Phreesia mobile patient intake check in on phone
mobile patient intake check in on phone
Sample family medicine practice patient intake form on the PhreesiaPad tablet, patient indicating she drinks 4 or more times a week

The right questions,
the right answers

In healthcare, every patient is unique. Phreesia tailors the patient experience to each patient, capturing medical, family and social history, payment information and consents. The data is automatically sent back to your EHR/PM system, allowing you to collect a complete patient record.

  • Deliver patient-specific, guided intake interviews on any device
  • Gather complete patient demographic profiles
  • Capture medical history, payments and e-signature consents
  • Integrate patient data with your EHR/PM system
Learn more about Clinical Support Workflows >

Activate patients throughout their journey

What if you could engage patients and empower them to take a more active role in their care? Phreesia Health Campaigns allows you to send targeted messages to the right patients at the right time and prompts them to self-schedule specific appointments, such as nurse visits for flu shots, DEXA scans and Medicare Annual Wellness Visits. Health Campaigns activates patients in their care and helps you improve clinical quality, reduce staff workload, drive patient recall and improve practice revenue. This lowers call volume and scheduling workload for your staff, gives providers more time during the visit and encourages patients to take charge of their health.

  • Identify target patient populations in need of specific appointment types
  • Present custom messages to patients during intake or between visits, prompting them to request or self-schedule appointments
  • Monitor and analyze outreach metrics and patient responses
  • Enhance quality performance by driving preventive care
  • Maximize time with patients to deliver quality care and a better patient experience
Learn more about Patient Activation >
Woman holding her mobile phone and filling out Phreesia patient satisfaction survey for orthopedic practices to track patient perceptionsWoman holding her mobile phone and filling out Phreesia patient satisfaction survey for orthopedic practices to track patient perceptions

Insurance verification with results you can use

Need to know a patient’s copay? No problem. What about the remaining deductible? We’ll tell you. Eligibility for a Medicare Annual Wellness Visit? We have that, too. Phreesia’s automated Eligibility & Benefits application gives your staff the data they need in a manageable, simple-to-understand format.

  • Automatically verify insurance before or during the visit
  • Identify benefit information, such as co-insurance and deductibles
  • Accelerate reimbursement by reducing pending and denied claims
Learn more about Eligibility & Benefits Verification >
Sample Phreesia family medicine patient record indicating commercial insurance status
Data graphic illustrating that with Phreesia, medical practices (including family medicine) Data graphic illustrating that with Phreesia, medical practices (including dermatology) saw a significant increase in time-of-service payments

Collect more patient payments—before and after the visit

We get it—asking patients for payment can be difficult. But with patient financial responsibility making up 20% to 30% of provider revenues, everyone is feeling the pinch. Using Phreesia’s suite of payment applications, your practice can increase profitability, reduce A/R days, and offer patients flexible and convenient options to pay for their care.

  • E-cashiering
  • POS payments
  • Payment posting
  • Payment plans
  • Online payments
  • Phreesia Payment
    Assurance
Learn more about Patient Payment Solutions >

Support your patients’ behavioral health and wellness goals

Primary care providers often take on responsibility for their patients’ behavioral health. Phreesia understands this, and we can help create a more systematic approach to managing mental wellness in your patient panel.

  • Gather patient-reported outcomes (PROs) and screen for depression, anxiety, attention-deficit/hyperactivity disorder (ADHD) and more
  • Capture revenue by billing for applicable PROs and administered screenings
  • Identify additional recommended treatments or screenings
Learn more about Wellness >
Teacher and child playing to illustrate benefits of Phreesia's Wellness for primary care