KLAS CATEGORY LEADER PATIENT INTAKE MANAGEMENT 2019 LEARN MORE
Family Medicine2019-06-06T16:28:13-04:00

Family Medicine Practice Solutions

A customized patient intake experience for your practice

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Phreesia family medicine solution main header image showing family doctor talking to a patient

Your patient intake partner

Phreesia knows that family medicine requires integrated care for patients at every stage of life. Whether you’re managing demand for wellness or acute care, working to create a better patient experience or just trying to run a more efficient practice, we can help.

ONE PATIENT,100 INTAKE TASKS

From newborns to seniors, every patient who comes through your door has unique needs. But completing all of the necessary intake tasks for each patient at every visit can seem impossible without an army of staff. Phreesia’s automated platform makes it happen and tailors the intake experience to each one of your patients.

  • Create a better patient experience

  • Complete the right intake tasks for every visit

  • Improve your understanding of your patients’ needs

  • Use Phreesia to do it all at scale, with consistency and fewer staff

Sample Phreesia profile for returning family medicine patient requesting a wellness visit
Woman holding her mobile phone displaying the Phreesia family medicine Appointment Request Form screenWoman holding her mobile phone displaying the Phreesia family medicine Appointment Request Form screen

An easier way to make an appointment

Providers’ offices are flooded with phone calls. We know this chaos is as hard on your staff as it is on patients. Whether they’re requesting an annual check-up or a flu vaccination, Phreesia offers your patients the convenience of requesting appointments on your website anytime, anywhere—so you can put down the phone and serve the patients right in front of you.

  • Deliver the consumer experience patients expect
  • Drive more new patients to your practice
  • Track all appointment requests and sources
  • Insurance is automatically verified before scheduling an appointment
Learn more about Appointments >

Say goodbye to clipboards and scanning

Phreesia is designed to save your team—and your patients—the headache of check-in forms. Whether patients register on their mobile device, a PhreesiaPad or an Arrivals kiosk, our intake tools help speed things up for your practice, while giving patients the consumer-friendly, self-service options they want.

Mobile

Send texts or emails that let your patients register up to a week before their appointment. They can also check in on their mobile device when they arrive at your office. With Mobile, patients can update their medical history, sign consents, make payments and take photos to store in their patient record.

PhreesiaPad

Allow your patients to enter their demographic information, complete clinical questionnaires, capture photos to store in their patient record, and pay privately and securely on our in-office wireless tablets. You can also remind them about preventive services and screenings directly on the PhreesiaPad.

Arrivals Kiosk

Streamline check-in for patients who have already completed pre-visit interviews. Phreesia Arrivals gives patients who need to check in quickly an efficient, self-service option.

Learn more about Registration >
Phreesia Arrivals station kiosk in use at family medicine practice
Sample family medicine practice patient intake form on the PhreesiaPad tablet, patient indicating she drinks 4 or more times a week

The right questions,
the right answers

In healthcare, every patient is unique. Phreesia tailors the patient experience to each patient, capturing medical, family and social history, payment information and consents. The data is automatically sent back to your EMR/PM system, allowing you to collect a complete patient record.

  • Deliver patient-specific, guided intake interviews
  • Gather complete patient demographic profiles
  • Capture medical history, payments and e-signature consents
  • Integrate patient data with your EMR/PM system
Learn more about Workflows >

Insurance verification with results you can use

Need to know a patient’s copay? No problem. What about the remaining deductible? We’ll tell you. Eligibility for a Medicare annual wellness visit? We have that too. Phreesia’s automated Eligibility & Benefits application gives your staff the data they need in a manageable, simple-to-understand format.

  • Automatically verify insurance before or during the visit
  • Identify benefit information, such as co-insurance and deductibles
  • Accelerate reimbursement by reducing pending and denied claims
Learn more about Eligibility & Benefits Verification >
Sample Phreesia family medicine patient record indicating commercial insurance status
Data graphic illustrating that with Phreesia, medical practices (including family medicine) saw a 40% increase in time of service collections

Collect more patient payments—before and after the visit

We get it—asking patients for payment can be difficult. But with patient financial responsibility making up 20% to 30% of provider revenue, everyone is feeling the pinch. Using Phreesia’s suite of payment applications, your practice will increase profitability, reduce A/R days, and offer patients price transparency and convenient options to pay for their care.

  • E-cashiering
  • POS payments
  • Payment posting
  • Phreesia Cost Estimation
  • Payment plans
  • Online payments
  • Phreesia Payment
    Assurance
Learn more about Payments >

Support your patients’ behavioral health and wellness goals

Primary care providers often take on responsibility for their patients’ behavioral health. Phreesia understands this, and we can help create a more systematic approach to managing mental wellness in your patient panel.

  • Gather patient-reported outcomes (PROs) and screen for depression, anxiety, attention-deficit/hyperactivity disorder (ADHD) and more
  • Capture revenue by billing for applicable PROs and administered screenings
  • Identify additional recommended treatments or screenings
Learn more about Wellness >
Teacher and child playing to illustrate benefits of Phreesia's Wellness for primary care
Aerial view of community to illustrate benefits of Phreesia's Social Determinants of Health app

Addressing Social Determinants of Health in Family Medicine

It’s not just about what happens within the walls of your clinic. Social determinants of health, or the conditions in which people are born, grow, live, work and age, account for 80% or more of patients’ health outcomes.1 Do your patients feel safe at home? Can they afford to buy healthy food? What kinds of social support do they have? In order to deliver the most effective and highest-quality care, you should know the answers to these important questions.

Phreesia can help you collect information about the social and economic factors that influence your patients’ access to care, quality of life and overall clinical outcomes.

  • Leverage intake to ask patients about the social determinants that may affect their health behaviors and outcomes
  • Empower providers with the social determinants of health data they need to effectively treat patients
  • Identify your most vulnerable patients and connect them with resources to address their needs

1 nam.edu/social-determinants-of-health-101-for-health-care-five-plus-five/

Learn more about Social Determinants of Health >

Align patient intake with your Medicare preventive health strategies

Many senior patients don’t schedule Medicare screenings because they aren’t aware of their eligibility or the breadth of your services. Phreesia automatically targets Medicare patients for preventive health screenings based on annual eligibility and CMS guidelines.

We’ll also prompt patients to book appointments for a range of important services, from diabetic eye exams to colorectal screenings and mammograms.

  • Determine eligibility for Medicare annual wellness visits
  • Target patients by personal health history
  • Collect patient responses for appropriate follow-up
Learn more about Preventive for Medicare >
Data graphic illustrating that with Phreesia, patients are 2.5x more likely to schedule a Medicare appointment when prompted by Phreesia
Woman holding her mobile phone and filling out Phreesia patient satisfaction survey for family medicine practices to track patient perceptionsWoman holding her mobile phone and filling out Phreesia patient satisfaction survey for family medicine practices to track patient perceptions

Are my patients satisfied with their care?

What do your patients think about their routine check-ups? How easy is it for them to schedule an appointment? What is their waiting room experience like? Connecting with your patients and understanding their experience is critical to enhancing their care. It also helps you improve services, generate patient referrals, boost reimbursement rates and achieve care-model certifications. Phreesia’s post-visit surveys do just that: provide patient feedback in real time, giving you a clear picture of what they think.

  • Track patient perceptions
  • Identify service issues
  • Customize questions based on location and visit type
  • Measure progress on practice improvement efforts
  • Prepare for incentive-based patient satisfaction reports
Learn more about Surveys >

Measure, understand and improve

Phreesia’s robust suite of analytic tools empowers you to take control of your organization’s financial and operational health. Our permission-based reports give you the insights you need to make the decisions that drive accountability and success in your organization.

Learn more about Analytics and Reports >
Sample Phreesia Analytics desktop screen for family medicine practices
Graphic with padlock to illustrate Phreesia security and privacy

Your partner in security

At Phreesia, privacy and security are our top priorities—not boxes we check during a once-a-year review. At each and every level of our organization, we foster a culture of compliance focused on safeguarding patient data. Phreesia adheres to industry-leading regulations and requirements for securing and protecting health data, and we set best-in-class policies across our entire company. We’re honored to have those efforts recognized with many of the industry’s most well-known certifications, including:

  • HITRUST CSF Certification
  • Payment Card Industry Data Security Standard (PCI DSS)
  • Security Organization Control (SOC) 2
Learn more about Privacy and Security >

Robust, bidirectional integrations

Logos of Phreesia EMR and PM system patient data integration partners
Logos of Phreesia EMR and PM system patient data integration partners
Learn more about Integration >
Want More? Explore these additional applications for your practice
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