Online Appointments
and Self-Scheduling
Give patients the scheduling experience they expect, and ease the burden on your call center or clinic schedulers. Phreesia Online Appointments gives patients 24/7 access to request or even schedule their own telehealth or in-person appointments online, either through a link on your website or by responding to a call to action in your patient-outreach communications.
Once patients self-schedule or send an appointment request, their information automatically populates into the Phreesia Appointments Hub for staff to track and manage.
Appointment Confirmations
With Phreesia Appointment Confirmations, you can prompt patients to confirm their appointment time and date via an automated text message or email. This not only reduces no-shows and appointment cancellations but also allows patients who might otherwise have cancelled to schedule a telehealth visit instead. Appointment Confirmations helps your practice avoid lost visit volume, while ensuring that patients get the care they need.
Health Campaigns
Send targeted messages to specific patient populations or individuals using Phreesia’s Health Campaigns application. With Health Campaigns, you can engage patients at every step in their healthcare journey, activating them in their care and expanding your organization’s digital front door. Reach out to patients with upcoming appointments and ask them to reschedule to a telehealth visit, or recall past cancelled and no-show appointments. Easily prioritize certain patients or appointment types, such as patients with chronic conditions or delayed procedures. Patients can easily self-schedule or request the appropriate appointment right from the email message without having to call the office, engaging them in their care and driving follow-up appointments.
Appointment Accelerator
Cancelled appointments mean lost revenue, frustrated physicians and wasted opportunities to improve patient access. Appointment Accelerator automatically fills those cancelled appointments with waiting patients—all without your staff needing to lift a finger or manage a time-consuming waitlist. With Appointment Accelerator, you can increase patient volume, prevent future no-shows and save your staff valuable time, while getting patients in for their appointment weeks earlier.
Referrals
Sending Referrals
Referrals are vital for making sure your patients receive the right specialized care, but the process is time-consuming and resource-intensive. Phreesia’s Referrals provides a simple, more efficient solution. The application tracks and manages all referrals in one place to ensure prompt follow-up and scheduling with specialists. Staff can submit referrals electronically and chat directly on the platform with each specialist’s referral coordinator, minimizing time spent faxing and calling. The result? Better referral completion rates, reduced staff workload and better continuity of care for your patients.
Receiving Referrals
We know that specialists count on physician referrals to keep their practices running. Phreesia Referrals keeps the process streamlined and convenient by tracking all incoming referrals in a centralized list, helping providers build their schedules more efficiently. And you can maximize your use of the platform and improve your referral-capture rate with Phreesia Physician Connect. This service provides support from a dedicated Phreesia Referral Liaison who will enroll local referring providers and help them use the platform to send referrals. Physician Connect strengthens your relationships with referring providers and expands your network by connecting you to providers in your local community.
Appointments Hub
Think of it as your appointments command center. The Phreesia Appointments Hub centralizes and tracks all incoming appointments from your website, Health Campaigns, your referring providers and patient-outreach communications. Staff can manage both telehealth and in-person appointments across multiple locations. The Appointments Hub can also schedule appointments directly into select practice-management systems.
Patient Appointment Scheduling Analytics
Leverage Phreesia’s easy-to-use Analytics to gain patient scheduling insights into your top referring providers, learn where new patients come from, track the reasons for their visits and more.
- Calculate volume of incoming patient-appointment requests and self-scheduled appointments
- Track time to schedule appointments and time to complete appointments
- Identify top referral sources
- Understand top reasons for new patient referrals and appointment requests
- Track sources of new patients to inform marketing decisions
Success Stories
A primary care group’s patients used Phreesia’s Self-Scheduling application to self-schedule more than 1,200 appointments during COVID-19, providing more scheduling convenience and lower call volume.
