PHREESIA FOR
ORTHOPEDICS
Automate intake, increase collections, see more patients and support patient activation
Rated #1 in Patient Intake Management four years in a row
Trusted by orthopedic groups nationwide
A better experience for orthopedic patients and staff
An estimated 1 in 2 U.S. adults are affected by a musculoskeletal condition—and that means orthopedic practices are stretched thin. Coupled with market consolidation and a continued shift toward alternative payment models, provider organizations are looking for new ways to maximize efficiency and stand out from the competition.
That’s why Phreesia helps orthopedic groups manage every step of the patient journey—registration, payments, scheduling, referrals, clinical services and more. Our platform is customizable to any subspecialty, and our logic-driven tools give your patients a personalized experience at every visit.
Simplify registration and save staff time
Digitize check-in
Let patients check in from anywhere—at home, on the go or when they arrive for their appointment—from the privacy and security of their own device.
Collect consents
Capture signatures directly in your PM for HIPAA agreements, ABN forms, pain management consents, no-show policies, prescription agreements, good faith estimates and more.
Capture a complete patient record
Ask the right questions at the right time. Phreesia lets you capture pain scores during intake and supports provider-specific workflows for surgery, physical therapy and more.
Monitor your intake process
Access patient check-in status, collect surgery deposits, receive automated alerts, view workflow analytics, manage registration exceptions and more—all from one screen.
Across Phreesia’s network, 81% of orthopedic patients check themselves in
Across Phreesia’s network, 5+ minutes of staff time saved per self-service check-in
Collect more payments and streamline insurance capture
Increase collections
Seamlessly calculate and collect copays and outstanding balances with 24/7 payment options, including mobile wallets. Plus, send payment reminders to help patients understand what they owe.
Offer convenience
Give your patients multiple ways to pay, including full, partial and minimum payment capabilities. Keep tabs on all payments with PM integrations that automate end-of-day reconciliation.
Capture insurance information
Verify patients’ insurance coverage before they arrive, and confirm their eligibility in less than a minute with automated checks for specialty benefits, including PT/OT, x-rays and MRIs.
Consolidate vendors and realize cost savings
Phreesia manages funding, chargebacks, fraud monitoring and more. Plus, our competitive merchant processing rates help you save money on every transaction.
A nationally recognized orthopedic group saw a 29% jump in total collections by using Phreesia to streamline patient payments.
At top-performing orthopedic organizations, patients pay 3.6 times as much of their responsibility when they check themselves in with Phreesia, compared to when staff manually check them in.
Apple Pay® is a registered trademark of Apple Inc.
Keep your outpatient schedule full
Save time
Reduce inbound phone calls and manual work by letting patients request or schedule an appointment 24/7 from their own device.
Fill your schedule
Automatically prompt no-shows to reschedule and backfill open slots with clinically relevant patients using rules-based scheduling automation.
Close gaps in care
Ensure timely pre-op and post-op visits with customizable outreach campaigns and automated appointment reminders via email, text message or voice.
Monitor your appointment workflows
Collect and upload pre-appointment documents, track in-person and virtual visits, and prompt patients to confirm their appointments via text message.
Save 8 minutes of staff time for every patient who self-schedules a visit.
Modernize your referral process
Spend less time tracking down referral information and more time providing high-quality patient care. Phreesia’s referral management platform lets you organize, manage and track every referral—even the faxed ones—on a central hub, freeing up your staff to spend more time with patients. (We’ll even transcribe your paper and e-faxes so you don’t have to!) Plus, you can track and report on your referring providers to monitor where your referrals are coming from.
With all your referrals in one place, you can reduce overhead, close gaps in care and schedule referred patients twice as fast.
See up to 3 more new patients per provider per month
Up to 75% reduction in staff needed to manage referrals
46% fewer paper faxes
Phreesia is valuable for both our practice and our referring organizations … It saves everyone a lot of time and makes our referrals process more seamless.”
– Shannon Young, Revenue Cycle Director, Bluegrass Orthopaedics
Deliver high-quality care and boost reimbursement
Streamline clinical intake, collect patient-reported data and easily administer screening tools.
With Phreesia, you can capture medical, family and social histories before each visit, giving clinicians the information they need to have more meaningful patient encounters. Plus, you can use our templated content and customizable outreach messaging to close gaps in care.
Orthopedic practices also use Phreesia to automate the delivery and scoring of applicable patient-reported outcomes (PROs) and screening tools that assess:
- Depression (PHQ-2/9)
- Hip health, symptoms and functionality (HOOS)
- Knee health, symptoms and functionality (KOOS)
97% of patients who are prompted with a PRO will complete it.
Support patients in taking a more active role in their care
Give your patients the support they need to take an active role in their care.
Engage
Send customizable text messages directly to patients. Provide pre-visit instructions, convert appointments to telehealth and more.
Activate
Connect with your orthopedic patients before, during and after their visit with targeted messages that encourage routine care and drive follow-up appointments.
Fill your administrative staffing gaps
Your orthopedic practice has lots of tasks to manage—and limited resources to manage them. But operating efficiently isn’t about finding more people to do the work. It’s about helping your staff work smarter, not harder.
In just a few short weeks, Phreesia can help you:
- Reduce manual workloads
- Improve efficiency
- Create excellent patient experiences
A customized experience for every patient
David
David injured his knee while playing soccer, and he needs to see an orthopedic specialist. His physician sends a referral to a nearby practice that uses Phreesia, so the referral is automatically tracked and digitized. Then, the orthopedic practice sends David an automated message confirming his referral—along with a link for him to self-schedule an appointment.
David clicks the link and is taken to a scheduling form. The form is customized to match David to the right appointment type, provider and location.
A few days before the visit, David receives a text message or email prompting him to pre-register. He confirms his demographic information, medical history and insurance coverage, then provides his e-signature for applicable consents. Upon submission, Phreesia verifies David’s eligibility and benefits and shares the information with his orthopedic provider’s administrative staff.
Since David’s knee injury was documented in the referral and on the appointment request form, he is automatically prompted to complete the Knee Injury and Osteoarthritis Outcome Score (KOOS)—an outcome measure that lets David self-report the symptoms and functionality of his knee.
David needs to pay his copay before arriving for the visit. He reviews the visit charges on his mobile phone, then selects Apple Pay® for a quick, convenient checkout.
David arrives on time and checks in beforehand. And because he completed all the necessary intake tasks ahead of time, David’s orthopedic specialist spends more time addressing his needs and having a productive, meaningful encounter.
When the appointment ends, David gets a text message asking him to fill out a satisfaction survey. After completing it, he is prompted to share an online review about his visit.
Phreesia helps orthopedic practices succeed
No matter your size, location or patient demographic, Phreesia can help your organization drive outcomes that matter.
Our bidirectional integrations
Can’t find your PM/EHR? Don’t worry! Phreesia is easily integrated using open standards, including HL7, FHIR, CCD, CSV and more.
