Your patient intake partner
In a busy orthopedic practice like yours, efficiency is key. Whether you’re treating patients with sports injuries, joint pain or osteoarthritis, Phreesia’s innovative platform automates the intake process to help your organization streamline operations, increase staff capacity and enhance the patient experience. Our solutions allow staff to manage intake before, during and after the visit while engaging patients in their care and helping them return to their active lifestyle.
ONE PATIENT,
100 INTAKE TASKS
Every patient who walks through your door has unique needs. But completing all of the necessary intake tasks for each patient at every visit can seem impossible without an army of staff. Phreesia’s automated platform makes it happen and tailors the intake experience to each one of your orthopedic patients.
- Create a better patient experience
- Complete the right intake tasks for every visit
- Improve your understanding of your patients’ needs
- Use Phreesia to do it all at scale, with consistency and fewer staff
Simplified scheduling for high-volume practices
Whether they’re managing referrals, verifying insurance or directing patients to x-ray, your front desk staff handles many responsibilities. Answering patient scheduling calls doesn’t have to be another one. With Phreesia, appointment scheduling is more productive and efficient because patients can request or self-schedule appointments on your website anytime, anywhere—reducing inbound call volume and allowing staff to focus on higher-priority tasks.
- Deliver the consumer experience patients expect
- Drive more new patients to your practice
- Track all appointment requests and source
- Automatically verify insurance before the visit
Say goodbye to clipboards and scanning
How does your orthopedic office collect patient information? Do your surgeons have preferred intake forms based on the reason for the visit? While customized intake can improve clinical care, managing multiple sets of forms is cumbersome and inefficient for your organization. Phreesia is designed to save your team—and your patients—the trouble of check-in forms. Whether patients register at home, in the parking lot or in your office, Phreesia’s intake tools help streamline your operations, while giving patients the safe, contactless options they want and your providers the specific information they need.
Send texts or emails that let your patients register up to a week before their appointment. They can check in from their mobile device at home, in their car or in another designated area when they arrive at your office. Mobile offers patients a convenient and contactless way to update their medical history, sign consents, make payments and take photos to store in their patient record.
The right questions,
the right answers
Phreesia tailors the intake process to both your orthopedic patients and your surgeons’ needs. Our customized workflows gather medical and social history, insurance information, consents and a history of present illness (HPI). The information is automatically sent back to your EMR/PM system, allowing you to collect a complete patient record.
- Deliver patient- and provider-specific guided intake interviews, on any personal device
- Gather complete patient demographic profiles and insurance information
- Capture a comprehensive medical history, a complete review of systems and extended HPI
- Ensure compliance with automated e-signature consents
- Integrate patient data with your EMR/PM system
Activate patients throughout their journey
What if you could engage patients and empower them to take a more active role in their care? Phreesia Health Campaigns allows you to send targeted messages to the right patients at the right time and prompt them to self-schedule specific appointments, such as physical therapy, total joint replacement follow-ups and DEXA scans. Health Campaigns activates patients in their care and helps you improve clinical quality, reduce staff workload, drive patient recall and improve practice revenue. This lowers call volume and scheduling workload for your staff, gives providers more time during the visit and encourages patients to take charge of their health.
- Identify target patient populations in need of specific appointment types
- Present custom messages to patients during intake or between visits, prompting them to request or self-schedule appointments
- Monitor and analyze outreach metrics and patient responses
- Enhance quality performance by driving preventive care
- Maximize time with patients to deliver quality care and a better patient experience
Insurance verification with results you can use
Need to know a patient’s copay? No problem. What about the remaining deductible? We’ll tell you. Co-insurance? We have that too. Phreesia’s automated Eligibility & Benefits application gives your staff the data they need in a manageable, simple-to-understand format.
- Automatically verify insurance
before or during the visit - Identify benefit information,
such as co-insurance and deductibles - Accelerate reimbursement by
reducing pending and denied claims
Collect more patient payments—before and after the visit
We get it—asking patients for payment can be difficult. But with patient financial responsibility making up 20% to 30% of provider revenue, everyone is feeling the pinch. Using Phreesia’s suite of payment applications, your practice can increase profitability, reduce A/R days, and offer patients flexible and convenient options to pay for their care.
- E-cashiering
- POS payments
- Payment posting
- Payment plans
- Online payments
- Phreesia Payment Assurance
Care Pathways to improve your patients’ health
Before you can provide the best treatment plans for your patients, you need to understand their risks. Phreesia’s Care Pathways for Orthopedics application gives you the right tools to identify and treat conditions affecting the upper and lower extremities, neck, spine and more. It also includes patient-reported outcomes (PROs) and screening tools, such as the Hip Disability and Osteoarthritis Outcome Score (HOOS), Knee Injury and Osteoarthritis Outcome Score (KOOS), Oswestry Disability Index (ODI) and the Opioid Risk Tool (ORT). Each tool gathers critical health data from patients, calculates their risk scores and communicates the results back to their care team.
- Identify the right screenings and gather PROs for specific health conditions
- Target patients by age, gender and current medical conditions
- Collect and calculate responses for appropriate follow-up care and/or reimbursement
Managing referrals just got easier
If you find the referral process challenging, you’re not alone. It’s hard to manage your incoming referrals from different sources across multiple locations. With Phreesia Referrals, the process is easy: Referring providers can submit online referral requests anytime, and staff can track them in one place and send automated appointment confirmations back to referring providers.
- Track all incoming referrals in one place with a work queue for schedulers or referral coordinators
- Work with a dedicated Phreesia Referral Liaison to strengthen your network and improve your referral completion rate
- Learn about your referral base through Phreesia Reporting and Analytics
- Increase market share by improving your referring providers’ experience
Are my patients satisfied with their care?
What do your patients think about their office visits? How do they compare to their experience at your ambulatory surgery center? Connecting with your patients and understanding their experience is critical to enhancing their care. It also helps you improve services, generate referrals and boost reimbursement rates. Phreesia’s post-visit surveys do just that: provide patient feedback in real time, giving you a clear picture of what they think.
- Track patient perceptions
- Identify service issues
- Customize questions based on location and visit type
- Measure progress on practice improvement efforts
- Prepare for incentive-based patient satisfaction reports
Measure, understand and improve
From reporting on patient outcomes to measuring staff performance, we know that data and analytics drive many big decisions at your orthopedic practice. But capturing and analyzing that information is challenging and requires a systematic, scalable tracking method that doesn’t add to staff workload. Phreesia’s robust suite of analytic tools manages the heavy lifting and empowers you to take control of your organization’s financial and operational health. Our permission-based reports give you the insights you need to make the decisions that drive accountability and success in your organization.
96%
mobile
check-in rate
88%
copay
collection rate
93%
patient
satisfaction
Your partner in security
At Phreesia, privacy and security are our top priorities—not boxes we check during a once-a-year review. At each and every level of our organization, we foster a culture of compliance focused on safeguarding patient data. Phreesia adheres to industry-leading regulations and requirements for securing and protecting health data, and we set best-in-class policies across our entire company. We’re honored to have those efforts recognized with many of the industry’s most well-known certifications, including:
- HITRUST CSF Certification
- Payment Card Industry Data Security Standard (PCI DSS)
- System and Organization Controls (SOC) 2
Want More?
Explore these additional applications for your practice
Health Campaigns
Send targeted messages to patients and prompt them to self-schedule specific appointments