Automate intake, increase collections, see more patients and support patient activation

Orthopedics doctor looking at older male patients knee
Best In KLAS logos 2019, 2020, 2021, and 2022
Rated #1 in Patient Intake Management four years in a row

Trusted by orthopedic groups nationwide

Capital Orthopaedics & Sports Medicine PC
Orthopaedic Associates of Michigan
South Coast Orthopaedic Associates
Texas Orthopedics, Sports & Rehabilitation Associates
Center for Spine, Joint & Neuromuscular Rehabilitation
Joseph Spine, PA
Orthopedic Centers of Colorado

A better experience for orthopedic patients and staff 

An estimated 1 in 2 U.S. adults are affected by a musculoskeletal condition—and that means orthopedic practices are stretched thin. Coupled with market consolidation and a continued shift toward alternative payment models, provider organizations are looking for new ways to maximize efficiency and stand out from the competition. 

That’s why Phreesia helps orthopedic groups manage every step of the patient journey—registration, payments, scheduling, referrals, clinical services and more. Our platform is customizable to any subspecialty, and our logic-driven tools give your patients a personalized experience at every visit. 

  • Streamline registration
  • Increase revenue
  • See more patients
  • Manage referrals
  • Enhance clinical care
  • Patient activation

Simplify registration and save staff time

Digitize check-in

Let patients check in from anywhere—at home, on the go or when they arrive for their appointment—from the privacy and security of their own device.

Collect consents

Capture signatures directly in your PM for HIPAA agreements, ABN forms, pain management consents, no-show policies, prescription agreements, good faith estimates and more.

Capture a complete patient record

Ask the right questions at the right time. Phreesia lets you capture pain scores during intake and supports provider-specific workflows for surgery, physical therapy and more.

Monitor your intake process

Access patient check-in status, collect surgery deposits, receive automated alerts, view workflow analytics, manage registration exceptions and more—all from one screen.

Explore Phreesia’s registration tools >

Pre-registration check-in intake flow on mobile phone

Across Phreesia’s network, 80% of orthopedic patients check themselves in

Across Phreesia’s network, 5+ minutes of staff time saved per self-service check-in

Collect more payments and streamline insurance capture 

Increase collections

Seamlessly calculate and collect copays and outstanding balances with 24/7 payment options, including mobile wallets. Plus, send payment reminders to help patients understand what they owe.

Offer convenience

Give your patients multiple ways to pay, including full, partial and minimum payment capabilities. Keep tabs on all payments with PM integrations that automate end-of-day reconciliation.

Capture insurance information

Verify patients’ insurance coverage before they arrive, and confirm their eligibility in less than a minute with automated checks for specialty benefits, including PT/OT, x-rays and MRIs.

Consolidate vendors and realize cost savings 

Phreesia manages funding, chargebacks, fraud monitoring and more. Plus, our competitive merchant processing rates help you save money on every transaction.

Explore Phreesia’s revenue cycle tools >

Orthopedics patient making mobile payment with credit card
Payment infographic

A nationally recognized orthopedic group saw a 29% jump in total collections by using Phreesia to streamline patient payments

Mobile payment infographic

At top-performing orthopedic organizations, patients pay 3.7 times as much of their responsibility when they check themselves in with Phreesia, compared to when staff manually check them in

Keep your outpatient schedule full

Save time

Reduce inbound phone calls and manual work by letting patients request or schedule an appointment 24/7 from their own device.

Fill your schedule

Automatically prompt no-shows to reschedule and backfill open slots with clinically relevant patients using rules-based scheduling automation.

Close gaps in care

Ensure timely pre-op and post-op visits with customizable outreach campaigns and automated appointment reminders via email, text message or voice.

Monitor your appointment workflows

Collect and upload pre-appointment documents, track in-person and virtual visits, and prompt patients to confirm their appointments via text message.

Explore Phreesia’s scheduling tools >

Orthopedics patient looking at mobile phone and scheduling appointment

Save 8 minutes of staff time for every patient who self-schedules a visit.

Modernize your referral process

Spend less time tracking down referral information and more time providing high-quality patient care. Phreesia’s referral management platform lets you organize, manage and track every referral—even the faxed ones—on a central hub, freeing up your staff to spend more time with patients. (We’ll even transcribe your paper and e-faxes so you don’t have to!) Plus, you can track and report on your referring providers to monitor where your referrals are coming from.

With all your referrals in one place, you can reduce overhead, close gaps in care and schedule referred patients twice as fast.

Explore Phreesia’s referral management solution >

Desktop computer screen of Phreesia's referral management platform
Infographic of 3 people

See up to 3 more new patients per provider per month

Up to 75% reduction in staff needed to manage referrals

46% fewer paper faxes

Phreesia is valuable for both our practice and our referring organizations … It saves everyone a lot of time and makes our referrals process more seamless.”

Shannon Young, Revenue Cycle Director, Bluegrass Orthopaedics

Deliver high-quality care and boost reimbursement

Streamline clinical intake, collect patient-reported data and easily administer screening tools.

With Phreesia, you can capture medical, family and social histories before each visit, giving clinicians the information they need to have more meaningful patient encounters. Plus, you can use our templated content and customizable outreach messaging to close gaps in care.

Orthopedic practices also use Phreesia to automate the delivery and scoring of applicable patient-reported outcomes (PROs) and screening tools that assess:

  • Depression (PHQ-2/9) 
  • Hip health, symptoms and functionality (HOOS) 
  • Knee health, symptoms and functionality (KOOS) 
HOOS clinical intake form on mobile phone

97% of patients who are prompted with a PRO will complete it.

Support patients in taking a more active role in their care

Give your patients the support they need to take an active role in their care.


Send customizable text messages directly to patients. Provide pre-visit instructions, convert appointments to telehealth and more.


Connect with your orthopedic patients before, during and after their visit with targeted messages that encourage routine care and drive follow-up appointments.

Female patient looking at mobile phone and engaging with health campaign
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Acquire more patients with MediFind, a Phreesia company 

Claim your free profile to see why more than 3.5 million providers rely on MediFind

Learn more >

Fill your administrative staffing gaps

Overview video thumbnail

Your orthopedic practice has lots of tasks to manage—and limited resources to manage them. But operating efficiently isn’t about finding more people to do the work. It’s about helping your staff work smarter, not harder.

In just a few short weeks, Phreesia can help you:

  • Reduce manual workloads
  • Improve efficiency
  • Create excellent patient experiences

A customized experience for every patient


  • 1

    Receive referral

  • 2

    Schedule visit

  • 3

    Complete registration

  • 4

    Report clinical history

  • 5

    Make payment

  • 6

    Meet with provider

  • 7

    Complete survey

Receive referral

David injured his knee while playing soccer, and he needs to see an orthopedic specialist. His physician sends a referral to a nearby practice that uses Phreesia, so the referral is automatically tracked and digitized. Then, the orthopedic practice sends David an automated message confirming his referral—along with a link for him to self-schedule an appointment.

Referral text screen followed by a screen to self-schedule doctor appointment

Schedule visit

David clicks the link and is taken to a scheduling form. The form is customized to match David to the right appointment type, provider and location.

Choosing an appointment date and time on self-scheduling mobile screen

Complete registration

A few days before the visit, David receives a text message or email prompting him to pre-register. He confirms his demographic information, medical history and insurance coverage, then provides his e-signature for applicable consents. Upon submission, Phreesia verifies David’s eligibility and benefits and shares the information with his orthopedic provider’s administrative staff.

Mobile intake pre-register checkin flow - fill out patient demographics, insurance information, and sign consent forms

Report clinical history

Since David’s knee injury was documented in the referral and on the appointment request form, he is automatically prompted to complete the Knee Injury and Osteoarthritis Outcome Score (KOOS)—an outcome measure that lets David self-report the symptoms and functionality of his knee.

KOOS clinical intake screen on mobile phone

Make payment

David needs to pay his copay before arriving for the visit. He reviews the visit charges on his mobile phone, then selects Apple Pay® for a quick, convenient checkout.

Make a payment using Apple Pay on mobile phone

Meet with provider

David arrives on time and checks in beforehand. And because he completed all the necessary intake tasks ahead of time, David’s orthopedic specialist spends more time addressing his needs and having a productive, meaningful encounter.

Complete survey

When the appointment ends, David gets a text message asking him to fill out a satisfaction survey. After completing it, he is prompted to share an online review about his visit.

Filling out post-visit office survey on mobile phone

Measurable results for your staff and patients

We’re proud to help organizations like yours operate efficiently, save staff time and create great patient experiences.

1 in 10

orthopedics clients would recommend
Phreesia to a friend or colleague


of orthopedics clients say Phreesia’s
products are easy to use

Phreesia helps orthopedic practices succeed

No matter your size, location or patient demographic, Phreesia can help your organization drive outcomes that matter.

Our bidirectional integrations

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Can’t find your PM/EHR? Don’t worry! Phreesia is easily integrated using open standards, including HL7, FHIR, CCD, CSV and more.

Explore all our integrations >

Request a demo

Let us show you how Phreesia provides the modern, convenient healthcare experience your patients want and your staff expect.

If you are a patient trying to check in or cancel an appointment, please contact your healthcare provider's office directly.

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