HEALTHCARE PAYMENT SOLUTIONS
An end-to-end healthcare payment platform
Manage all your healthcare payment processing needs—and accept all P2PE credit and debit card payments—with our PCI-validated solution.
Streamline and standardize payments so you can focus on your patients
Healthcare payment processing is complex. Phreesia’s merchant services make it easier. Our purpose-built healthcare payment solutions let you accept all major credit, debit and HSA cards in one place, giving patients an easier, more convenient payment experience.
We support organizations of all sizes, including:
Hospitals and health systems
Primary care clinics
Multispecialty medical practices
FQHCs and community health centers
Payment solutions for healthcare organizations of all sizes
As a payment facilitator and full-service merchant services provider, Phreesia provides the technology you need to process transactions and maintains your merchant account with your bank.
When you use Phreesia’s healthcare payment solutions, all your medical payment processing needs get handled from one place. You’ll always work directly with us, and we’ll never forward you to a third-party company.
Our team covers in-house support, account management and risk management. We also:
Handle all your healthcare payment processing needs from a single, central location
Manage funding, chargebacks and fraud monitoring
Assume responsibility for merchant account underwriting
Optimize the healthcare payment experience
Give your staff and patients the convenience they expect with our robust healthcare payment solutions. With Phreesia, patients can pay their copays and balances from anywhere—at home, on the go or in your office—and you can keep tabs on all payments with PM system integrations that automate end-of-day reconciliation.
For health systems, hospitals and other large medical practices, Phreesia also offers end-to-end enterprise support. We can streamline all patient payments and generate a universal patient balance that consolidates financial responsibility across your entire organization in a single invoice, saving you time and money.
Automate E&B verification
Healthcare payment services involve more than just swiping a credit card at the point of service. For effective revenue cycle management, you need to verify patients’ insurance coverage before they receive care. That’s where automated healthcare payment solutions with E&B verification really shine.
Our industry-leading E&B tool helps clinics, medical practices, hospitals and health systems check patients’ insurance coverage at scale. We offer:
- 1,000+ supported payers, including Medicare and every state’s Medicaid
- AI-driven copay selection
- Automated verification schedule and real-time checks to ensure accuracy
- Payer and eligibility alerts, like Primary Payer, MCOs and Medicare annual wellness visit
Increase collections and get paid faster
Phreesia offers a wide range of healthcare payment options. Our digital healthcare payment solutions make it easy for patients to pay at the point of service, using whichever modality works best for them.
We support:
- Credit card processing for healthcare
- Debit card and FSA/HSA transactions
- Mobile wallets, such as Apple Pay® and Google Pay™
- Cash and check tracking
- Payment plans, card on file and online payments
Apple Pay® is a registered trademark of Apple Inc.
Improve the patient experience
Payment security is our responsibility. That’s why Phreesia’s healthcare payment solutions leverage Bluefin’s P2PE gateway(this link opens in new window)—the gold standard of payment encryption—to protect sensitive information.
Our healthcare payment processing tools help you:
- Keep patients’ data secure
- Reduce your PCI scope
- Protect your reputation
Promote secure transactions
No matter what you need, we’re here for you. Phreesia’s healthcare payment solutions come with robust customer support, so you can rest assured that we’ll keep your revenue cycle running smoothly.
Encounter any issues? No need to worry. Phreesia has dedicated teams that work 24/7 to monitor our payment workflows—so if you ever need rapid assistance, we have experts available to help.
Get dedicated support
No matter what you need, we’re here for you. Phreesia’s healthcare payment solutions come with robust customer support, so you can rest assured that we’ll keep your revenue cycle running smoothly.
Encounter any issues? No need to worry. Phreesia has dedicated teams that work 24/7 to monitor our payment workflows—so if you ever need rapid assistance, we have experts available to help.
Seamless EHR and PM system integrations
Phreesia collaborates closely with PM and EHR vendors to build robust, responsive interfaces that help medical practices save time and operate efficiently.
Multiple PM systems? No problem. We can automatically post payments to each of them, saving valuable time for your staff.
In addition, Phreesia provides external APIs that allow your organization to integrate and embed our medical payment processing functionality into your existing products and solutions.
Optimize your revenue cycle
From verifying patients’ insurance coverage and calculating copays to posting payments and charging cards on file, Phreesia’s healthcare payment solutions help automate key steps in the payment process—before, during and after the patient visit—saving everyone time and helping you collect more, faster.
-
Before the visit
Eligibility and benefits verification, pre-visit payments
-
During the visit
Point-of-service-payments
-
After the visit
Automated collection, payment reminders
-
Available anytime
Online payments, card on file, payment plans
The power of Phreesia’s healthcare payment solutions
Phreesia’s revenue cycle tools support everything you need—insurance verification, credit card processing for healthcare and a wide variety of healthcare payment options for patients.
But don’t just take our word for it. Instead, see the incredible results our clients achieve with Phreesia’s healthcare payment processing and patient payment solutions.
50%
Increase point-of-service collections by up to 50% when payments are collected through Phreesia
80%
With Phreesia, more than 80% of patients pay their copays at the point of service
85%
of scheduled payments result in a successful collection with Phreesia
Success stories
No matter your size, location or patient demographic, Phreesia can help your organization drive outcomes that matter.
“Before Phreesia, our staff had to ask patients out loud in the waiting area to pay a copay or balance, which could be uncomfortable for everyone involved. With Phreesia, our patients can automatically view their balances and copays, make direct payments and set up payment plans. The entire process gives patients more autonomy in the payment process and relieves staff from having to initiate difficult conversations.”
“Phreesia has allowed our practice to not only increase collections, but drastically decrease the number of statements we send by over 93%! As a result, we’ve been able to stop using our third-party vendor that managed our statements and do it in-house instead. We’re saving $600 a month on vendor costs now!”
“Phreesia has offered us a level of transparency that we’ve never had. The front office is able to see exactly where payments are, the back office is able to see that as well, and the finance departments appreciates have the ability to reconcile on an aggregate basis.”
“We’ve introduced Phreesia to focus on registration accuracy. It checks all of the registration fields for conflicts of data, looks within insurance verification eligibility and verifies against the information collected by the patient. It also can proactively alert registration staff when there is a potential error they need to correct.”
Independently certified for security and compliance
Frequently asked questions about healthcare payment solutions
A healthcare payments system refers to the processes and software that help healthcare organizations collect patients’ financial responsibility. Healthcare payment systems typically contain several features, including:
- Multiple payment options, including online payments, payment plans and card on file
- Automated post-visit collections after insurance claims have adjudicated
- Healthcare payment processing services, including credit card processing for healthcare
- Digital statements with itemized transaction details
- End-of-day reconciliation and batch reporting capabilities
Healthcare payment processing involves more than just swiping a credit card. With every swipe, many moving parts work together to process a patient payment and ultimately deposit funds into a healthcare organization’s account. These may include, but are not limited to:
- E&B verification: Checking the patient’s insurance coverage to determine their eligibility and benefits, and to calculate their copay and deductible
- Claim submission: Submitting a claim to the patient’s health plan (or health plans, if the patient has both primary and secondary insurance) for the services they received.
- Adjudication: Waiting for the health plan to review the claim, verify the information and determine the amount they will reimburse the provider.
- Payment collection: Collecting payment(s) from the insurer, patient and/or other responsible parties.
- Reconciliation and reporting: Reconciling the payments received with the claims submitted, identifying any discrepancies and generating reports for financial analysis and tracking.
- Denial management: Investigating denied claims to determine the reason(s) for denial, making necessary corrections and resubmitting the claim for reconsideration.
- Post-visit collections: Following up with the insurance company or patient to ensure timely payment for outstanding or past-due balances.
Yes, a healthcare payment processing provider is generally required to be HIPAA-compliant if they handle or process protected health information (PHI) on behalf of covered entities, such as healthcare providers, health plans, or healthcare clearinghouses. This is because the healthcare payment processing provider would be considered a business associate under HIPAA.
A business associate is any individual or organization that performs certain functions or activities on behalf of a covered entity that involve the use or disclosure of PHI. Healthcare payment processing providers often handle PHI in the form of patient billing information, insurance claims and/or other financial data related to healthcare services.
To choose the right healthcare payment solutions, it’s important to vet a variety of potential vendors. Factors for consideration may include, but are not limited to:
- Available features and scope
- Security and compliance
- Integration capabilities
- Cost and pricing structure
- Customer support and service
- Scalability for future needs
It’s important to remember that not all healthcare payment solutions are the same. To find the right healthcare payment solutions, you should carefully consider your organization’s needs and objectives—and ensure that the vendor(s) you select can support them over the long term.
Request a demo
Let us show you how Phreesia provides the modern, convenient healthcare experience your patients want and your staff expect.