The best kidney care depends on patients arriving prepared. Phreesia helps automate referral workflows, patient communications, eligibility checks, registration and payments so every visit starts on the right foot.
80%
of calls handled without staff involvement
75%
reduction in staff needed to manage referrals
84%
of nephrology patients’ copays are paid at time of service
3x
more patient-reported data collected before the visit
From referrals and reminder calls to eligibility checks and payments, nephrology teams manage a tremendous amount of administrative work. Phreesia automates routine tasks and standardizes workflows so you can support more patients without more work.
3
automated E&B checks before every visit
87%
reduction in call volume
Every nephrology referral comes with a long checklist before a patient can be scheduled. Phreesia automates insurance verification, authorization review, referral tracking and communication so nothing gets stuck or forgotten.
21 min
of staff time saved per patient referral
75%
reduction in staff needed to manage referrals
Keeping kidney patients prepared takes a lot of coordination. Phreesia uses automated text, email and voice outreach to deliver forms, reminders, prep instructions and updates. That way, patients (and their caregivers) always stay on track, from their first nephrology visit through long-term disease management.
9 in 10
patients are satisfied with their Phreesia experience
Coverage and payment issues create extra work for staff and extra stress for patients. Phreesia catches insurance problems early and makes it easy for patients to pay the way that works for them—before the visit, at check-in or after they leave—so balances don’t go uncollected.
3x
more collected at time of service
84%
of nephrology patients’ copays are paid at time of service
Nephrology providers shouldn’t have to piece together a patient’s history once the visit begins—CKD stage, current medications, lab trends, prior authorizations. Phreesia collects the right information before the appointment so every encounter starts with cleaner data and fewer administrative distractions.
99%
of consents are automatically completed
Metrolina Nephrology Associates is at the forefront of kidney care in Charlotte, N.C. The organization partners with Phreesia to modernize its referral-management workflows.
referrals managed over 4 months, with 66% scheduled
scheduling rate among patients referred via Phreesia
How leading nephrology practices stay a step ahead
“Prior to Phreesia, our referral process was dependent upon faxes and phone calls. We spent lots of time sorting paper and awaiting returned calls to obtain necessary records and secure appointments. I was initially skeptical when we implemented Phreesia’s referral platform since it was a big change from what we were accustomed to, but our referrals team has embraced it from the beginning. It has been a ‘win’ for everyone involved.”
Read the client story
Nephrology referrals often require chart creation, insurance verification, authorization review and clinical triage before a patient can even be scheduled. Phreesia organizes those steps into a single workflow, making it easier to track where each referral stands and what needs to happen next. Automated patient and referring-provider communications keep everyone informed throughout the process, helping practices move patients from referral to appointment faster.
Nephrology care extends far beyond the office visit. Patients move between hospitals, dialysis centers and outpatient appointments, and need communication along the way. Phreesia coordinates those touchpoints with automated referral workflows, appointment reminders, digital registration, payments and patient communications. That helps practices maintain continuity of care while reducing the burden on staff.
Phone reminders aren’t as effective as they used to be, and many nephrology teams don’t have the capacity to keep calling patients. Phreesia helps practices reach patients through automated text messages, emails, voice calls and caregiver-friendly communications. That way, practices can easily send reminders, forms, prep instructions and updates through the channels patients are most likely to use.
Many kidney patients rely on family members or caregivers to help manage appointments and ongoing care. Phreesia is designed to make pre-visit tasks as simple as possible, with easy-to-use digital workflows delivered through text or email—no portal login or app required. Patients and caregivers can conveniently complete forms, update information, receive reminders and pay bills, making it easier to stay prepared for every visit.
Kidney care is complex enough. Let Phreesia make the workflows behind it easier.