Automate intake, simplify referrals and support patient activation

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Rated #1 in Patient Intake Management four years in a row

A better experience for nephrology patients and staff

Kidney disease is growing at an alarming rate, and nephrology providers often struggle with high patient volumes—and in turn, staff burnout. That’s why Phreesia is tailor-made to help nephrology groups manage throughput, combat attrition and get patients the treatment they need sooner.

Our customizable platform helps organizations of all sizes streamline referrals, scheduling, registration, payments, clinical services and operations. We facilitate 120 million patient visits every year, and we’re committed to helping you automate time-consuming tasks so you can focus on delivering great patient care.

  • Manage referrals
  • Reduce no-shows
  • Streamline registration
  • Increase revenue
  • Enhance clinical care
  • Patient activation

Modernize your referral process

Patients living with CKD and ESRD rely on timely, proactive treatment—but if your referral process is inefficient, patients risk getting lost in the shuffle.

With Phreesia, you’ll spend less time tracking down referral information and more time providing high-quality patient care. Our referral management platform lets you organize, manage and track every referral—even the faxed ones—on a central hub, freeing up your staff to spend more time with patients. (We’ll even transcribe your paper and e-faxes so you don’t have to!) Plus, you can track and report on your referring providers to monitor where your referrals are coming from.

With all your referrals in one place, you can reduce overhead, close gaps in care and schedule referred patients twice as fast.

Explore Phreesia’s referral management solution >

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See up to 3 more new patients per provider per month

Up to 75% reduction in staff needed to manage referrals

46% fewer paper faxes

See patients sooner and accelerate their care

Save staff time

Reduce inbound phone calls and manual work by letting patients request or schedule an appointment 24/7 from their own device.

Keep your schedule full

Easily fill unexpected open appointment slots with clinically relevant patients using rules-based scheduling automation.

Avoid missed treatment

Ensure timely visits with customizable outreach campaigns and automated appointment reminders via email, text message or voice.

Monitor your appointment workflows

Centralize, manage and track all your in-person and virtual appointments across multiple locations and sources.

Explore Phreesia’s scheduling tools >

Mobile phone showing screenshot of self-scheduling tool to view available appointments

79% reduction in no-show rate within 30 days of implementing Phreesia.

Simplify registration and save staff time

Digitize check-in

Let patients check in from anywhere—at home, on the go or when they arrive for their appointment—from the privacy and security of their own device.

Collect consents

Capture signatures for HIPAA agreements, financial policies and more. And with Phreesia’s robust integrations, updated consents are automatically captured in your PM.

Capture a complete patient record

Use rules-based interviews to ask patients the right questions at the right time. Our proprietary logic helps you operate efficiently, simplify intake and improve data accuracy.

Improve patient throughput

Access patient check-in status, receive automated alerts, view workflow analytics, manage registration exceptions and more—all from one screen.

Explore Phreesia’s registration tools >

Pre-registration welcome screen on mobile phone

Using Phreesia, a nephrology practice in North Carolina saved 45 hours of check-in work and eliminated 40+ phone calls per provider in just six months.

Collect more payments and streamline insurance capture 

Increase collections

Seamlessly calculate and collect copays and outstanding balances with pre-visit, time-of-service and automated post-visit payments. Plus, send payment reminders to help patients understand what they owe.

Offer convenience

Give your patients modern, flexible ways to pay with payment plans, card on file and online bill-pay options, including Apple Pay® and Google Pay™. Keep tabs on all payments with PM integrations that automate end-of-day reconciliation.

Capture insurance information

Verify patients’ insurance coverage before they arrive, and confirm their eligibility and benefits in less than a minute with automated E&B checks.

Consolidate vendors and realize cost savings 

Phreesia manages funding, chargebacks, fraud monitoring and more. Plus, our competitive merchant processing rates help you save money on every transaction. 

Explore Phreesia’s revenue cycle tools >

Patient making mobile payment using credit card

84% of nephrology patients’ copays are paid at the time of service.

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Deliver high-quality care and boost reimbursement

Streamline clinical intake, collect patient-reported data and easily administer screening tools. With Phreesia, you can capture medical, family and social histories before each visit, giving providers the information they need to have more meaningful patient encounters.

Nephrology groups also use Phreesia to automate the delivery and scoring of applicable patient-reported outcomes (PROs) and screening tools that assess:

  • Depression (PHQ-2/9) 
  • Generalized anxiety (GAD-2/7) 
  • Substance use disorder (AUDIT, CRAFFT, DAST, ORT) 
  • Fall risk (STEADI) 
Mobile phone showing screenshot of the AUDIT-C screening tool

97% of patients who are prompted with a PRO will complete it.

Support patients in taking a more active role in their care

Give your patients the support they need to take an active role in their care.


Send customizable text messages directly to patients. Provide pre-visit instructions, convert appointments to telehealth and more.


Assess patients’ healthcare self-management abilities with the Patient Activation Measure® (required by CMMI for groups participating in the Kidney Care Choices APM).


Connect with your nephrology patients before, during and after their visit with targeted messages that encourage routine care and drive follow-up appointments.

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Acquire more patients with MediFind, a Phreesia company 

Claim your free profile to see why more than 3.5 million providers rely on MediFind

Learn more >

Fill your administrative staffing gaps

Overview video thumbnail

Your nephrology practice has lots of tasks to manage—and limited resources to manage them. But operating efficiently isn’t about finding more people to do the work. It’s about helping your staff work smarter, not harder.

In just a few short weeks, Phreesia can help you:

  • Reduce manual workloads
  • Improve efficiency
  • Create excellent patient experiences

A customized experience for every patient


  • 1

    Receive referral

  • 2

    Schedule visit

  • 3

    Complete registration

  • 4

    Make payment

  • 5

    Meet with provider

  • 6

    Complete survey

Receive referral

Sharon recently had an annual physical, and red blood cells were detected in her urine. Her physician refers her to a nearby nephrology practice that uses Phreesia, so the referral is automatically tracked and digitized. Then, the practice sends Sharon an automated message confirming her referral—along with a link for her to self-schedule an appointment.

Referral text screen followed by a screen to self-schedule doctor appointment

Schedule visit

Sharon clicks the link and is taken to a scheduling form. The form is customized to match Sharon to the right appointment type, provider and location.

Choosing an appointment date and time on self-scheduling mobile screen

Complete registration

A few days before the visit, Sharon receives a text message or email prompting her to pre-register. She confirms her demographic information, medical history and insurance coverage, then provides her e-signature for applicable consents. Upon submission, Phreesia verifies Sharon’s eligibility and benefits and shares the information with her nephrology provider’s administrative staff.

Mobile intake pre-register checkin flow - fill out patient demographics, insurance information, and sign consent forms

Make payment

Sharon needs to pay her copay before arriving for the visit. She reviews the visit charges on her mobile phone, then selects Apple Pay® for a quick, convenient checkout.

Make a payment using Apple Pay on mobile phone

Meet with provider

Sharon arrives on time and checks in beforehand. And because she completed all the necessary registration tasks ahead of time, Sharon’s nephrologist spends more time addressing her needs and having a productive, meaningful encounter.

Complete survey

When the appointment ends, Sharon gets a text message asking her to fill out a satisfaction survey. After completing it, she is prompted to share an online review about her visit.

Filling out post-visit office survey on mobile phone

Phreesia helps nephrology practices succeed

No matter your size, location or patient demographic, Phreesia can help your organization drive outcomes that matter.

Our bidirectional integrations

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Can’t find your PM/EHR? Don’t worry! Phreesia is easily integrated using open standards, including HL7, FHIR, CCD, CSV and more.

Explore all our integrations >

Request a demo

Let us show you how Phreesia provides the modern, convenient healthcare experience your patients want and your staff expect.

If you are a patient trying to check in or cancel an appointment, please contact your healthcare provider's office directly.

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