Automate intake, simplify referrals and support patient activation
A modern, convenient experience for your patients and staff
Phreesia helps nephrology practices streamline referrals, scheduling, registration, payments, clinical services and operations. Our customizable platform helps you automate time-consuming tasks so you can focus on getting patients the care they need sooner.
Modernize your referral process
Spend less time tracking down referral information and more time providing high-quality patient care. Phreesia’s referral management platform lets you organize, manage and track every referral—even the faxed ones—on a central hub, freeing up your staff to spend more time with patients. (We’ll even transcribe your paper and e-faxes so you don’t have to!)
With all your referrals in one place, you can reduce overhead, close gaps in care and schedule referred patients twice as fast.
Save 21 minutes of staff time per patient referral sent via Phreesia
Up to 75% reduction in staff needed to manage referrals
46% fewer paper faxes
Boost scheduling efficiency and see patients sooner
Save staff time
Reduce inbound phone calls and manual work by letting patients request or self-schedule an appointment 24/7 from their own device.
Keep your schedule full
Easily fill unexpected open appointment slots with clinically relevant patients using rules-based scheduling automation.
Ensure timely visits with customizable outreach campaigns and automated appointment reminders via email, text message or voice.
Monitor your appointment workflows
Centralize, manage and track all your in-person and virtual appointments across multiple locations and sources.
79% reduction in no-show rate within 30 days of implementing Phreesia.
Simplify registration and save staff time
Let patients check in from anywhere—at home, on the go or when they arrive for their appointment—from the privacy and security of their own device.
Capture signatures for HIPAA agreements, financial policies and more. And with Phreesia’s robust integrations, updated consents are automatically captured in your PM.
Capture a complete patient record
Use rules-based interviews to ask patients the right questions at the right time. Our proprietary logic helps you save time, simplify intake and improve data accuracy.
Monitor your intake process
Access patient check-in status, receive automated alerts, view workflow analytics, manage registration exceptions and more—all from one screen.
Using Phreesia, a nephrology practice in North Carolina saved 45 hours of check-in work and eliminated 40+ phone calls per provider in just six months.
Collect more payments and streamline insurance capture
Seamlessly calculate and collect copays and outstanding balances with pre-visit, time-of-service and automated post-visit payments. Plus, send payment reminders to help patients understand what they owe.
Give your patients modern, flexible ways to pay with payment plans, card on file and online bill-pay options, including Apple Pay® and Google Pay™. Keep tabs on all payments with PM integrations that automate end-of-day reconciliation.
Capture insurance information
Verify patients’ insurance coverage before they arrive, and confirm their eligibility and benefits in less than a minute with automated E&B checks.
Consolidate vendors and realize cost savings
Phreesia manages funding, chargebacks, fraud monitoring and more. Plus, our competitive merchant processing rates help you save money on every transaction.
85% of nephrology patients’ copays are paid at the time of service.
Apple Pay® is a registered trademark of Apple Inc.
Deliver high-quality care and boost reimbursement
Streamline clinical intake, collect patient-reported data and easily administer screening tools. With Phreesia, you can capture medical, family and social histories before each visit, giving providers the information they need to have more meaningful patient encounters.
Nephrology groups also use Phreesia to automate the delivery and scoring of applicable patient-reported outcomes (PROs) and screening tools that assess:
- Depression (PHQ-2/9)
- Generalized anxiety (GAD-2/7)
- Substance use disorder (AUDIT, CRAFFT, DAST, ORT)
- Fall risk (STEADI)
97% of patients who are prompted with a PRO will complete it.
Support patients in taking a more active role in their care
Give your patients the support they need to take an active role in their care.
Send customizable text messages directly to patients. Provide pre-visit instructions, convert appointments to telehealth and more.
Assess patients’ healthcare self-management abilities with the Patient Activation Measure®. Use PAM® to personalize care and effectively engage patients.
Connect with your nephrology patients before, during and after their visit with targeted messages that encourage routine care and drive follow-up appointments.
Fill your administrative staffing gaps
Your nephrology practice has lots of tasks to manage—and limited resources to manage them. But operating efficiently isn’t about finding more people to do the work. It’s about helping your staff work smarter, not harder.
In just a few short weeks, Phreesia can help you:
- Reduce manual workloads
- Improve efficiency
- Create excellent patient experiences
A customized experience for every patient
Sharon recently had an annual physical, and red blood cells were detected in her urine. Her physician refers her to a nearby nephrology practice that uses Phreesia, so the referral is automatically tracked and digitized. Then, the practice sends Sharon an automated message confirming her referral—along with a link for her to self-schedule an appointment.
Sharon clicks the link and is taken to a scheduling form. The form is customized to match Sharon to the right appointment type, provider and location.
A few days before the visit, Sharon receives a text message or email prompting her to pre-register. She confirms her demographic information, medical history and insurance coverage, then provides her e-signature for applicable consents. Upon submission, Phreesia verifies Sharon’s eligibility and benefits and shares the information with her nephrology provider’s administrative staff.
Sharon needs to pay her copay before arriving for the visit. She reviews the visit charges on her mobile phone, then selects Apple Pay® for a quick, convenient checkout.
Sharon arrives on time and checks in beforehand. And because she completed all the necessary registration tasks ahead of time, Sharon’s nephrologist spends more time addressing her needs and having a productive, meaningful encounter.
When the appointment ends, Sharon gets a text message asking her to fill out a satisfaction survey. After completing it, she is prompted to share an online review about her visit.
Phreesia helps nephrology practices succeed
No matter your size, location or patient demographic, Phreesia can help your organization drive outcomes that matter.
Our bidirectional integrations
Can’t find your PM/EHR? Don’t worry! Phreesia is easily integrated using open standards, including HL7, FHIR, CCD, CSV and more.