Phreesia replaces fragmented registration, access and payment workflows with one platform that actually works together—at enterprise scale. 1 in 6 patient visits in the United States are powered by Phreesia.
73%
increase in TOS collections
79%
fewer no-shows
Most patient access platforms were built for independent practices. Phreesia was built to scale across health systems. Here’s how:
Phreesia lets you standardize the patient experience enterprise-wide while configuring intake forms, screening tools, scheduling rules and payment workflows by location, service line, department, provider and visit type. One platform. Infinite configurability.
Health systems grow through acquisitions. The result is often multiple EHR instances running simultaneously across facilities. Phreesia sits across all of them, providing one consistent patient-facing experience regardless of what’s running behind the scenes.
Health system leaders need enterprise-wide visibility—real-time dashboards showing who has confirmed, registered and paid across every location simultaneously. Department heads need the ability to configure their own workflows without waiting on IT. Phreesia provides both: centralized reporting and governance for leadership, local configurability for teams on the ground.
A typical health system runs 4 to 6 disconnected point solutions for scheduling, intake, payments and communication. Each one creates another handoff, another login and another place for revenue to leak. Phreesia replaces that stack with one connected platform, without disrupting your existing EHR environment.
Health systems can’t afford shortcuts on security. Phreesia is HITRUST CSF-certified, PCI-DSS Level 1-compliant and SOC 2 Type 2-certified. Every patient interaction is secured, every payment is protected and every workflow meets the compliance requirements your legal and IT teams need before signing off.
Patient preferences vary across age groups, care settings and visit types. Most health systems end up with a different vendor for each channel. Phreesia delivers mobile, voice and in-office hardware as modalities of a single platform.
Patients complete registration, screenings and payments from their own device before they arrive. No app or login required. 85% of patients at top-performing health organizations self-check-in.
Phreesia VoiceAI handles inbound calls 24/7: scheduling, appointment management and routine questions resolved without staff involvement, at every location across your system.
Phreesia PadX and Phreesia Arrivals bring the same intake experience to the front desk and waiting room for patients who prefer in-office check-in or need guided support. Consistent configuration, consistent experience, every site.
Patients pre-register, update demographics and sign consents from any device, 24/7—so check-in takes minutes and staff start every visit ready.
85%
self-check-in at top-performing health systems
5 min
of staff time saved per visit
AI self-scheduling and Phreesia VoiceAI let patients book and reschedule 24/7—filling canceled slots, following up on referrals and collecting balances with no staff involvement.
79%
fewer no-shows with automated reminders
87%
drop in call volume
AI-driven eligibility runs before every visit—catching coverage gaps and writing the right plan back to your PM or EHR—while patients pay any way they like, before, during or after care.
80%
of copays collected, vs. 56% industry average
90%
more revenue from self-service payments within 2 months
Consents, HIPAA agreements and financial policies fire by visit type, location and demographics—then route to the right department, signed and ready. No scanning, no manual entry.
50 states
informed-consent requirements supported
99%
of consents signed or re-signed automatically when prompted
16+ bidirectional EHR integrations work inside clinical workflows—not bolted on top—while centralized dashboards give leadership real-time visibility across every location.
16+
bidirectional EHR integrations
Our bidirectional integrations
This is what a patient timeline can look like when a health system runs on Phreesia, including convenient patient scheduling, a full schedule of patients that drives revenue and an AI-powered system that requires no staff involvement.
Amy needs to make an appointment with her provider, but doesn’t have time to call during office hours. She calls after-hours and Phreesia VoiceAI gathers necessary details to schedule her appointment.
Amy receives an automated message confirming the date, time, location and provider information.
Phreesia’s Appointment Accelerator uses open-slot backfill technology to automatically let Amy know a new appointment is available via text. She accepts the new appointment without having to speak with staff.
A few days before the visit, Amy receives a text message or email prompting her to pre-register. She confirms her demographic information, medical history and insurance coverage, then provides her e-signature for applicable consents. Upon submission, Phreesia verifies Amy’s eligibility and benefits.
On the day of her appointment, Amy receives an automated message that confirms the appointment time, provider name and type and provides directions on where to go upon arrival, ensuring she shows up in the right place on time.
Amy pays her copay before arriving for the visit. She reviews the visit charges on her mobile phone, then selects Apple Pay® for a quick, convenient checkout.
Amy arrives on time and checks in beforehand. Because she completed all the necessary intake tasks ahead of time, she’s able to spend more time with her provider.
Amy gets a text after the appointment asking her to fill out a survey about her experience. About 20% of patients complete a post-visit survey with Phreesia. After completing it, she is prompted to share an online review about her provider.
Customized digital intake helped growing rural health system improve collections, reduce no-shows and give patients more time with providers
increase in time-of-service collections
of patients check themselves in
“Within the first month, we saved enough employee time to pay for Phreesia for a year…Phreesia has certainly become a trusted partner for us.”
“We didn’t realize how much we could leverage the technology. We’ve continued to expand it—we have been able to develop additional functionality with Phreesia that we didn’t know we needed at first.”
“Phreesia makes check-in and patient payments easy. I like that our dashboard clearly shows us who has already pre-registered, paid and confirmed their appointments.”
See what changes when your platform closes the loop—from first call to final payment.
Phreesia provides health systems with patient access tools across scheduling, registration, clinical screenings, payments, communication and RCM in a single unified platform, providing full visibility and a consistent patient experience across every service line, care setting and location.
Staff get real-time dashboard visibility into who has confirmed, registered and paid, replacing manual outbound calls with automated workflows. The result: 79% fewer no-shows, 3.5 minutes saved per check-in and 85% of patients at top-performing health systems checking themselves in digitally, with no staff effort required.
Yes. Health systems with 50+ locations use Phreesia’s digital front door solutions the same way a four-provider practice does, because the platform is fully customizable and scales to workflow—not the other way around.
Scheduling rules, intake workflows, clinical screeners, forms and patient communications are all configurable by location, service line, department, provider and visit type. That means each care setting gets what it needs while leadership maintains centralized visibility and reporting across the organization.
Bidirectional integrations with 16+ EHR and PM systems mean Phreesia works with the infrastructure you already have, not replaces it. Should your health system change, Phreesia’s migration-support team offers tailored solutions and handles the transition with zero implementation fees and no interruption to the patient experience.
For 20+ years, Phreesia has helped healthcare systems turn registration and intake from an administrative burden into a revenue engine. Before a patient arrives, Phreesia has already collected their demographics, insurance information, consent forms and medical history, verified their eligibility and prompted payment. Across Phreesia’s network, 85% of patients check themselves in, saving staff 5+ minutes per check in.
Rules-based logic triggers the right intake forms and screeners automatically by visit type, provider and location, so staff receive complete, accurate data before the patient shows up at the visit, not during it.
Nearly 1 in 4 denied claims traces back to a registration or eligibility error at the front end. Phreesia catches those mistakes before the visit—so claims go out clean the first time.
Automated eligibility and benefits verification runs an average of three times before each appointment, surfacing coverage gaps and insurance discrepancies while there’s still time to resolve them. Patients see their copays and balances during pre-registration so they can pay before arrival or at the point of care, reducing the accounts-receivable burden before it starts and making the front desk interaction faster.
Health systems using Phreesia on average collect 90% more from self-service payments within 2 months of implementation and save 133 hours of staff time for every 1,000 payments processed through Phreesia’s software. Registration is revenue: When information and payments are handled before the visit, claims go out cleaner, balances get paid sooner and staff aren’t wasting time making calls to collect payments.
Phreesia offers bidirectional integrations with 16+ EHR/PM systems, including HL7, FHIR, CCD, CSV, OracleHealth and more. Privacy and security are top priorities, and safeguarding patient data is critical. Phreesia is an HL7 Organizational Member and committed to the standardization of patient-reported information for the benefit of the healthcare community.
Phreesia achieved HITRUST CSF certification, is a Payment Card Industry Data Security Standard (PCI-DSS) Level 1 service provider, and has completed the SOC 2 Type 2 certification process to evaluate our security, availability and confidentiality protocols. For health systems changing PM or EHR systems, Phreesia’s dedicated migration team manages the transition at no additional cost, with zero interruption to the patient experience and all payment agreements preserved.
Yes. Phreesia is purpose-built for healthcare organizations of all sizes and types, including independent community hospitals, critical access hospitals and children’s hospitals.
Independent hospitals often operate with lean staff and limited IT resources, so Phreesia’s ability to automate intake, eligibility verification and patient communications delivers an outsized impact.
For children’s hospitals and pediatric-focused organizations, Phreesia supports the specific workflows and patient populations that define pediatric care, including multilingual patient communications, Medicaid quality metric tracking and value-based care incentive programs.
Whether you operate a single hospital or a network of inpatient and outpatient facilities, Phreesia scales to meet your needs and integrates with the EHRs commonly used in hospital settings, including MEDITECH and Oracle Health.