SMART ANSWERING SOLUTION

Manage and coordinate after-hours phone calls

Save time, consolidate vendors and make your providers happier so they won’t dread being on call

Free when you use Phreesia for intake!

If you are a PhreesiaOnCall client, click here to log in

Mother calling doctor in the middle of the night with sick child

Support your on-call providers without spending a dime

Want to streamline after-hours calls for your patients, providers and staff? PhreesiaOnCall can help—and it’s 100% free for Phreesia clients.

PhreesiaOnCall is a medical answering solution that helps you manage after-hours calls and simplify care coordination with smart, automated call tracking.

Providers and patients can interact in real time via HIPAA-compliant chat, and you can ensure a seamless experience across locations with automatic documentation.

Use PhreesiaOnCall to:

Save time and money
Reduce medical liability
Consolidate vendors
Improve call transparency

Avoid missed revenue
Capture higher-quality data
Minimize provider frustration
Accelerate patient care

Illustration of patient using PhreesiaOnCall from her couch

How PhreesiaOnCall works

Chris

1
Call routed
2
Provider alerted
3
Patient details reviewed
4
Patient contacted
5
Call documented and logged

Call routed

When a patient calls after hours, they are asked to specify the reason for their call.

PhreesiaOnCall filters calls by urgency to determine whether to alert the on-call provider.

Provider alerted

If the call is deemed urgent, Phreesia alerts the provider.

Using the PhreesiaOnCall app, the provider can listen to a recording of the call or read the call transcript.

Patient details reviewed

Phreesia’s bidirectional EHR integration matches the caller to the correct patient, allowing the provider to review a snapshot of the patient’s history before returning the call.*

* Available for select integrations

Patient contacted

The provider has three secure options to follow up:

Send a text message to the patient
Call the patient from the organization’s number, even if using a personal phone*
Initiate a telehealth video call with the patient

* Because the caller ID lists the organization’s phone number, the provider’s personal contact information is always shielded.

Call documented and logged

The call is automatically logged. Providers can manually add documentation about the call, or select from Phreesia’s templated lists.

Notes flow back into the EHR*, and office staff can follow up on any outstanding items the next day.

* Available for select integrations

With PhreesiaOnCall, you’ll get:

After-hours support
Direct communication
Automatic documentation
No costs

Never miss an urgent call

We automatically route urgent calls to the correct on-call provider—complete with real-time alerts from a user-friendly mobile app. Plus, you can:

View recordings, transcripts and patient details before responding
Call or text patients from an office line, even when using a personal phone
Deliver better round-the-clock care

Illustration of man calling doctor in the middle of the night with sick child

Chat with patients in real time

PhreesiaOnCall lets providers initiate real-time conversations with patients via voice call, video or HIPAA-compliant text message. You can discuss:

Prescriptions
Lab results
Follow-ups
And more!

For supported integrations, all messages automatically save to patients’ charts.

Illustration of doctor chatting with patient after hours

Optimize staff efficiency

Our solution supports automatic documentation to give you a seamless office experience. You can:

Organize and track patients’ follow-up needs
Maintain a time-stamped audit trail of patient encounters
Keep up with meticulous reporting requirements
Manage your on-call schedule from one screen

Illustration of nurse working efficiently at office

Eliminate call-center expenses

Tired of paying exorbitant rates for third-party answering services? Now, you don’t have to: We’re making PhreesiaOnCall available to Phreesia clients at no cost.

It’s that simple. If you’re a Phreesia client, PhreesiaOnCall is completely free. Your partnership means the world to us, and we want to help you save time and money however we can.

PhreesiaOnCall helps you deliver a better experience for:

Staff

Save time and avoid confusion by managing every on-call task from one application.

Providers

Connect directly with patients, respond more effectively and reduce medical liability.

Patients

With fast callbacks and on-demand support, you’ll help patients get the care they need, sooner.

Designed by doctors, for doctors

See why healthcare organizations nationwide trust PhreesiaOnCall.

“Any doctor would tell you that their least favorite thing about their job is being on call. But with PhreesiaOnCall, our providers can set preferred contact methods at any time, even when they’re out of cell range. That means they can spend time with friends and family without shirking their job responsibilities or putting patients at risk. The freedom that PhreesiaOnCall gives our providers is huge.”

Drew Krueger, Practice Administrator, Mountain Eye Associates

“PhreesiaOnCall has dramatically improved our ability to answer calls after hours, as well as to seamlessly document them into our EHR system. This is better than any human operating system, and their customer service is second to none. The secure text feature allows for patient care communication to occur in a HIPAA-compliant manner.”

Omesh Gupta, MD, MBA, Mid Atlantic Retina

“After-hours was like flipping a switch. It was quite simple and super fast to implement and see the immediate benefits for both our providers and our patients. The benefits of having the built-in Athena integration and automatic patient case creation are immeasurable. Without having to leave the Athena portal, there’s clear transparency and documentation of what’s happening with all of our patients.”

Cheryl Sirard, RN, BSN, Valley Medical Associates

Need support? We’ve got you covered.

PhreesiaOnCall customers are eligible for 24/7 customer support. To submit a ticket, just visit the Dashboard or open the menu in the desktop or mobile app. And if you need further assistance, feel free to send us an email!

Email:

support@connectoncall.com