Growing demand, staffing shortages and complex patient journeys are making it harder for people to get the care they need. Phreesia helps behavioral health organizations remove the barriers between asking for help and receiving it.
82%
of behavioral health patients check themselves in
3x
more patient-reported data collected before the visit
79%
reduction in no-shows
3x
more likely for referrals to get scheduled
3x
more collected at time of service
When someone needs care, they shouldn’t have to navigate calls, portals and scheduling delays to get there. Phreesia makes it faster and easier with self-scheduling, automated outreach, appointment management and patient self-service tools.
82%
of behavioral health patients check themselves in
8 min
of staff time saved for every patient who self-schedules
A referral is only the first step. Before treatment can begin, your staff often needs to contact, schedule, register and prepare each patient for their visit. Phreesia automates all those steps so fewer patients fall through the cracks and fewer tasks fall on staff.
21 min
of staff time saved per patient referral
75%
reduction in staff needed to manage referrals
Whether patients are coming in or joining virtually, care goes better when they’ve already completed intake, consents and clinical screenings like the PHQ-9 and GAD-7. Phreesia sends patients everything they need to finish before the visit, so providers have complete data ahead of time and the appointment starts with the conversation, not the paperwork.
3x
more patient-reported data collected before the visit
99%
of patients automatically re-sign consents
Uncertainty about insurance, deductibles and out-of-pocket costs can delay treatment and create extra work for staff. Phreesia provides clarity by verifying benefits, communicating costs and collecting payments before care begins.
3
automated E&B checks before every visit
85%
of scheduled payments result in successful collection
Hiring more staff isn’t always a sustainable way to grow. Phreesia reduces manual work across the patient journey so your current team can support more patients more efficiently.
80%
of calls handled without staff involvement (Phreesia VoiceAI)
Case study
See how Empowerment Resource Center used Phreesia to simplify onboarding and cut the administrative work needed before treatment begins.
“We have been so pleased with Phreesia, as it has increased our pre-visit patient engagement and reduced the amount of time it requires to triage patients onsite. This software has truly enhanced our front office efficiency and the productivity of our staff.”
– Jessica Herrera, Director of Business Operations, Empowerment Resource Center
What Phreesia looks like in practice
“With Phreesia, we can digitally collect consents and provide patients with instructions on how to check in for their telehealth visits—all of which has made patient registration much easier for everyone involved.”
“Through COVID, we’ve learned that virtual visits for behavioral health work particularly well. We found that our kept visits went up, no-shows went down, and we’re seeing more patients. Our patients and providers love it. Once they started using Zoom through Phreesia, they really utilized it a lot.”
Behavioral health onboarding often involves a lot of information gathering, including registration forms, consent documents, screenings, insurance information and patient history. Phreesia helps patients complete those tasks before their appointment through simple link-based workflows sent via email and text—no portal login required. Shifting onboarding earlier in the patient journey helps reduce delays, streamline workflows and better prepare everyone involved.
Behavioral health referrals often require a lot of coordination before treatment can begin. Patients may need to be contacted, scheduled, registered, screened and prepared for their first appointment. Phreesia automates those steps through patient outreach, self-scheduling, digital registration and pre-visit workflows. The result: Less manual follow-up for staff and fewer opportunities for patients to drop off before getting care.
A successful telehealth visit starts long before a patient clicks a video link. Phreesia helps patients complete registration, consent forms, screenings and other pre-visit tasks ahead of time. That way, providers have the information they need before the session starts so they can spend more time focused on care.
Before a behavioral health appointment begins, clinicians often need access to registration information, patient history, screening results, referral details and insurance verification. Phreesia helps collect and organize that information before the visit, so providers can spend less time gathering information and more time focusing on the patient in front of them. When clinicians start appointments better prepared, visits can be more efficient and more productive.
Phreesia works with the PM and EHR systems your team already uses. Thanks to bidirectional integrations, information patients provide before the visit—like insurance details, forms, payments and demographic updates—flows automatically between systems. That means less duplicate data entry for staff and more complete information for providers.
The path to behavioral healthcare is complicated enough. See how Phreesia can simplify the journey for patients and staff.