Patient Activation Measure® (PAM®)

Understand patient and member activation so you can effectively target resources, personalize care and improve outcomes 

Person completing health screening survey on mobile phone

What is PAM?

PAM is the gold standard in measuring individuals’ ability to manage their own health by measuring their:

Knowledge about medications and preventive health

Skills to maintain lifestyle changes and participate in care decisions

Confidence in communicating with their doctor and following up

Older man sitting on couch while filling out PAM survey on mobile phone

PAM is more than just a questionnaire. It’s:

  • Predictive of future health risks, including hospitalizations, readmissions and emergency department utilization
  • Featured as a key variable in 800+ peer-reviewed studies
  • A National Quality Forum-endorsed performance measure
  • Used by hundreds healthcare organizations in 35+ states

PAM segments individuals into one of four activation levels, providing insight into health-related characteristics like attitudes, motivators and behaviors.

Learn about PAM levels:

1

Level

Overwhelmed, disengaged, not self-aware of behaviors, poor self-management

2

Level

Recognizes they could and should do more, lack confidence in ability to change behavior

3

Level

Good self-management with room for improvement, goal-oriented, understands role

4

Level

Strong problem-solving skills and self-awareness, highly confident, goal-oriented and resilient

Use PAM to meet your objectives

Nurse talking on headset while working on computer at front desk

PAM for payers and payer partners

Engage members and improve risk stratification while lowering costs

Learn more >

Clinician talking with patient

PAM for provider and care delivery organizations

Ensure care and operations are personalized and efficient

Learn more >

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