Phreesia for Pediatrics
A customized intake experience for your patients and your practice
Your patient intake partner
Phreesia knows that pediatric practices like yours see children of all ages and at various stages of development. Whether you’re addressing patients’ physical, mental or emotional needs, pediatric care is complex and often challenging. Phreesia understands this and we can help.
ONE PATIENT,100 INTAKE TASKS
Every child who walks through your door has unique needs. But completing all of the necessary intake tasks for each patient at every visit can seem impossible without an army of staff. Phreesia’s automated platform makes it happen and tailors the intake experience to each one of your pediatric patients.
Create a better patient and caregiver experience
Complete the right intake tasks for every visit
Improve your understanding of your patients’ needs
Use Phreesia to do it all at scale, with consistency and fewer staff
An easier way to make an appointment
Providers’ offices are flooded with phone calls. We know this chaos is as hard on your staff as it is on parents. Phreesia offers parents and guardians the convenience of requesting appointments on your website anytime, anywhere—so you can put down the phone and serve the patients right in front of you.
- Deliver the consumer experience parents expect
- Drive more new patients to your practice
- Track all appointment requests and sources
- Insurance is automatically verified before scheduling an appointment
Say goodbye to clipboards and scanning
Phreesia is designed to save your team—and your patients’ parents—the headache of check-in forms. Whether they register on their mobile device or use the PhreesiaPad or Arrivals station, our intake tools help speed things up for your practice, while giving parents the consumer-friendly, self-service options they want.
Mobile
Send texts or emails that give your patients’ parents or guardians the option to register up to a week before their child’s appointment. With Mobile, they can check in from the comfort of home, rather than in the waiting room with kids in tow. They can also update their medical history, sign consents, make payments and take photos to store in their patient record.
PhreesiaPad
Allow your patients’ parents to enter their demographic information, complete clinical questionnaires, capture photos to store in their patient record, and pay privately and securely on our in-office wireless tablets. You can also remind them about immunizations and urgent care hours, and administer clinical screenings like the M-CHAT directly on the PhreesiaPad.
Arrivals Station
Give parents a completely self-service option for check-in. Phreesia Arrivals is designed for high-traffic days like flu clinics, as well as for patients who have pre-registered using Mobile.
The right questions,
the right answers
In healthcare, no two patients are alike. Phreesia tailors the patient experience to your pediatric patients, capturing medical, family and social history, payment information and consents. The data is automatically sent back to your EMR/PM system, allowing you to collect a complete patient record.
- Deliver patient-specific, guided intake interviews
- Gather complete patient demographic profiles
- Capture medical history, payments and e-signature consents
- Integrate patient data with your EMR/PM system
Insurance verification with results you can use
Need to know a patient’s copay? No problem. What about the remaining deductible? We’ll tell you. Phreesia’s automated Eligibility & Benefits application gives your staff the data they need in a manageable, simple-to-understand format.
- Automatically verify insurance before or during the visit
- Identify benefit information, such as co-insurance and deductibles
- Accelerate reimbursement by reducing pending and denied claims
Collect more patient payments—before and after the visit
We get it—asking patients for payment can be difficult. But with patient financial responsibility making up 20% to 30% of provider revenue, everyone is feeling the pinch. Using Phreesia’s suite of payment applications, your practice will increase profitability, reduce A/R days, and offer patients price transparency and convenient options to pay for their care.
- E-cashiering
- POS payments
- Payment posting
- Phreesia Cost Estimation
- Payment plans
- Online payments
- Phreesia Payment
Assurance
Care Pathways to enhance child development
Before you can provide the best treatment plans for your patients, you need to understand their risks. Phreesia’s Healthy Child for Pediatrics application gives you the right tools to identify and treat patients for specific health and development risks like depression, autism and ADHD. Our targeted clinical screeners, such as the PHQ-A, M-CHAT-R and the NICHQ Vanderbilt Assessment Scale, gather critical health data from patients, calculate their risk score and communicate the results back to their care team.
- Identify the right clinical screeners for specific health conditions
- Target patients by age, gender and appointment type
- Collect and calculate responses for appropriate follow-up care and/or reimbursement
Addressing Social Determinants of Health in Pediatrics
It’s not just about what happens within the walls of your clinic. Do your patients feel safe at home? Can your patients’ parents afford to buy healthy food for their children? What kinds of social support do they have? In order to deliver the most effective and highest-quality care, you should know the answers to these important questions.
Unfortunately, many providers lack a full understanding of the social and economic conditions that impact their patients’ health. Survey data from the Robert Wood Johnson Foundation showed that 85% of primary care physicians and pediatricians believed that unmet social needs led to poor health outcomes, but four out of five were not confident in their ability to meet the social needs of their patients.1
Phreesia can help you collect information about the social and economic factors that influence your patients’ access to care, quality of life and overall clinical outcomes.
- Leverage intake to ask patients about social determinants of health and wellbeing that may affect their health status
- Empower providers with the social determinants of health data they need to treat patients holistically
- Identify your most vulnerable patients and connect them with resources to address and treat their needs
1 Robert Wood Johnson Foundation. Health care’s blind side. 1 December 2011. Accessed at www.rwjf.org/en/library/research/2011/12/health-care-s-blind-side.html on 12 September 2017.
Are my patients satisfied with their care?
What do parents think about their child’s visits to your practice? Did they receive the quality of care they expected? Connecting with your patients and their families and understanding their experience is critical to enhancing their care. It also helps you improve services, generate referrals and boost reimbursement rates. Phreesia’s post-visit surveys do just that: provide patient feedback in real time, giving you a clear picture of what they think.
- Track patient perceptions
- Identify service issues
- Customize questions based on location and visit type
- Measure progress on practice improvement efforts
- Prepare for incentive-based patient satisfaction reports
Measure, understand and improve
Phreesia’s robust suite of analytic tools empowers you to take control of your organization’s financial and operational health. Our permission-based reports give you the insights you need to make the decisions that drive accountability and success in your organization.
Your partner in security
At Phreesia, privacy and security are our top priorities—not boxes we check during a once-a-year review. At each and every level of our organization, we foster a culture of compliance focused on safeguarding patient data. Phreesia adheres to industry-leading regulations and requirements for securing and protecting health data, and we set best-in-class policies across our entire company. We’re honored to have those efforts recognized with many of the industry’s most well-known certifications, including:
- HITRUST CSF Certification
- Payment Card Industry Data Security Standard (PCI DSS)
- Security Organization Control (SOC) 2
Robust, bidirectional integration
With Phreesia, you know your patient data will always flow directly and securely into your EMR or PM system, providing automatic updates that save time and improve organizational efficiency.
