Your patient intake partner
Phreesia knows that pediatric practices like yours see children of all ages and at various stages of development. Whether you’re addressing patients’ physical, mental or emotional needs, pediatric care is complex and often challenging. Phreesia understands this and we can help.
ONE PATIENT,100 INTAKE TASKS
Every child who walks through your door has unique needs. But completing all of the necessary intake tasks for each patient at every visit can seem impossible without an army of staff. Phreesia’s automated platform makes it happen and tailors the intake experience to each one of your pediatric patients.
Create a better patient and caregiver experience
Complete the right intake tasks for every visit
Improve your understanding of your patients’ needs
Use Phreesia to do it all at scale, with consistency and fewer staff
An easier way to make an appointment
Providers’ offices are flooded with phone calls. We know this chaos is as hard on your staff as it is on parents. Phreesia offers parents and guardians the convenience of self-scheduling or requesting appointments on your website anytime, anywhere. That means you can put down the phone and serve the patients right in front of you.
- Deliver the consumer experience parents expect
- Drive more new patients to your practice
- Track all appointment requests and sources
- Insurance is automatically verified before scheduling an appointment
Say goodbye to clipboards and scanning
Phreesia is designed to save your team—and your patients’ parents—the headache of check-in forms. Whether patients register on their mobile device, a PhreesiaPad or an Arrivals kiosk, our intake tools help speed things up for your practice, while giving patients the consumer-friendly, self-service options they want.
Send texts or emails that give your patients’ parents or guardians the option to register up to a week before their child’s appointment. With Mobile, they can check in from the comfort of home, rather than in the waiting room with kids in tow. They can also update their medical history, sign consents, make payments and take photos to store in their patient record.
Allow your patients’ parents to enter their demographic information, complete clinical questionnaires, capture photos to store in their patient record, and pay privately and securely on our in-office wireless tablets. You can also remind them about immunizations and urgent care hours, and administer clinical screenings like the M-CHAT directly on the PhreesiaPad.
Give parents a completely self-service option for check-in. Phreesia Arrivals is designed for high-traffic days like flu clinics, as well as for patients who have pre-registered using Mobile.
The right questions,
the right answers
In healthcare, no two patients are alike. Phreesia tailors the patient experience to your pediatric patients, capturing medical, family and social history, payment information and consents. The data is automatically sent back to your EMR/PM system, allowing you to collect a complete patient record.
- Deliver patient-specific, guided intake interviews
- Gather complete patient demographic profiles
- Capture medical history, payments and e-signature consents
- Integrate patient data with your EMR/PM system
Activate patients throughout their journey
What if you could engage patients and empower them to take a more active role in their care? Phreesia Health Campaigns allows you to send targeted messages to the right patients at the right time and prompt them to self-schedule specific appointments, such as annual well-child visits, childhood vaccinations and nurse visits for flu shots. Health Campaigns activates families in their children’s care and helps you improve clinical quality, reduce staff workload, improve patient recall and boost practice revenue. This lowers call volume and scheduling workload for your staff, gives providers more time during the visit and encourages patients to take charge of their health.
- Identify target patient populations in need of specific appointment types
- Present custom messages to families during intake or between visits, prompting them to request or self-schedule appointments
- Monitor and analyze outreach metrics and patient responses
- Enhance quality performance by driving preventive care
- Maximize time with patients to deliver quality care and a better patient experience
Insurance verification with results you can use
Need to know a patient’s copay? No problem. What about the remaining deductible? We’ll tell you. Phreesia’s automated Eligibility & Benefits application gives your staff the data they need in a manageable, simple-to-understand format.
- Automatically verify insurance before or during the visit
- Identify benefit information, such as co-insurance and deductibles
- Accelerate reimbursement by reducing pending and denied claims
Collect more patient payments—before and after the visit
We get it—asking for payment can be difficult. But with patient financial responsibility making up 20% to 30% of provider revenue, everyone is feeling the pinch. Using Phreesia’s suite of payment applications, your practice will increase profitability, reduce outstanding balances and offer parents and guardians more convenient options to pay for their child’s care.
- POS payments
- Payment posting
- Payment plans
- Online payments
- Phreesia Payment Assurance
Care Pathways to enhance child development
Before you can provide the best treatment plans for your patients, you need to understand their risks. Phreesia’s Healthy Child for Pediatrics application gives you the right tools to identify and treat patients for specific health and development risks like depression, autism and ADHD. It also includes patient-reported outcomes (PROs) and screening tools, such the PHQ-A, M-CHAT-R and the NICHQ Vanderbilt Assessment Scale. Each tool gathers critical health data from patients, calculates their risk scores and communicates the results back to their care team.
- Identify the right screenings and gather PROs for specific health conditions
- Target patients by age, gender and appointment type
- Collect and calculate responses for appropriate follow-up care and/or reimbursement
Are my patients satisfied with their care?
What do parents think about their child’s visits to your practice? Did they receive the quality of care they expected? Connecting with your patients and their families and understanding their experience is critical to enhancing their care. It also helps you improve services, generate referrals and boost reimbursement rates. Phreesia’s post-visit surveys do just that: provide patient feedback in real time, giving you a clear picture of what they think.
- Track patient perceptions
- Identify service issues
- Customize questions based on location and visit type
- Measure progress on practice improvement efforts
- Prepare for incentive-based patient satisfaction reports
Measure, understand and improve
Phreesia’s robust suite of analytic tools empowers you to take control of your organization’s financial and operational health. Our permission-based reports give you the insights you need to make the decisions that drive accountability and success in your organization.
Your partner in security
At Phreesia, privacy and security are our top priorities—not boxes we check during a once-a-year review. At each and every level of our organization, we foster a culture of compliance focused on safeguarding patient data. Phreesia adheres to industry-leading regulations and requirements for securing and protecting health data, and we set best-in-class policies across our entire company. We’re honored to have those efforts recognized with many of the industry’s most well-known certifications, including:
- HITRUST CSF Certification
- Payment Card Industry Data Security Standard (PCI DSS)
- Security Organization Control (SOC) 2