Automate registration, streamline payments and elevate the care experience for patients and families
A modern, convenient experience for your patients, families and staff
Phreesia helps children’s hospitals deliver a consistent, digital-first patient journey across every care setting and service line. Experience scalable value for registration, patient access, revenue cycle management, clinical services and operations—all without adding more staff.
Simplify registration and save staff time
Let families complete pre-registration and update their demographic information from anywhere—at home, on the go or when they arrive for their appointment—using their own device or onsite hardware.
Capture signatures for HIPAA agreements, financial policies and more. And with Phreesia’s robust integrations, updated consents are automatically captured in your PM.
Capture complete patient records
Use automated registration before visits to see new families sooner—and let rules-based logic trigger intake interviews based on appointment type, provider, location and more.
Monitor your intake process
Access patient information, receive automated alerts, view workflow analytics, reduce data-entry errors, manage atypical registrations and more—all from one screen.
A leading children’s hospital reallocated 13 FTEs to patient care by implementing self-service check-in.
Collect more payments and streamline insurance capture
Collect pre-visit and time-of-service payments, including copays and outstanding balances, across multiple locations—at scale. Plus, send payment reminders to help families understand what they owe.
Give families modern, convenient ways to pay with payment plans, card on file and online bill-pay options, including Apple Pay® and Google Pay™. Keep tabs on all payments with PM integrations that automate end-of-day reconciliation.
Capture insurance information
Verify patients’ insurance coverage before they arrive, and confirm their eligibility and benefits in less than a minute with automated E&B checks.
Phreesia manages funding, chargebacks, fraud monitoring and more. Plus, our competitive merchant processing rates help you save money on every transaction.
Phreesia helped a large health system achieve a 5x increase in payment plans and collect 24% more time-of-service payments.
Apple Pay® is a registered trademark of Apple Inc.
Maximize scheduling efficiency
Save staff time
Give patients’ families 24/7 access to request or self-schedule an appointment from their own device.
Prompt families to confirm, cancel or reschedule their visit with automated reminders via email, text message or voice.
See patients sooner
Automatically fill unexpected open appointment slots with clinically relevant patients using rules-based scheduling automation.
Centralize, manage and track all your in-person and telehealth appointments across multiple locations and service lines.
79% reduction in no-show rate within 30 days of implementing Phreesia.
Close gaps in care and drive better health outcomes
Streamline clinical intake, collect patient-reported data and easily administer screening tools.
With Phreesia, you can capture medical, family and social histories before each visit, giving clinicians the information they need to facilitate meaningful patient encounters. Phreesia helps you address patients’ health risks by asking privately about their access to food, housing and other social needs, and close gaps in care with customizable messaging.
Children’s hospitals also use Phreesia to meet reporting requirements with easy-to-access clinical data. And with our robust integrations, you can automate the delivery and scoring of applicable patient-reported outcomes (PROs) and screening tools that assess:
- Depression (PHQ-A)
- Generalized anxiety (SCARED, GAD-2/7)
- Developmental progress (ASQ-3, M-CHAT)
- Substance use disorder (CRAFFT, DAST-20 Adolescent)
- Social determinants of health (SEEK, Health Leads)
- Vaccine contraindications
After implementing Phreesia, a 5,000-provider health system saw a 4.4x increase in behavioral health questionnaires administered.
Support patients and families in taking a more active role in their care
Give families the support they need to take an active role in their children’s care.
Send customizable text messages that prompt parents and caregivers to take action. Provide pre-visit instructions, convert appointments to telehealth and more.
Connect with families before, during and after their visit with targeted messages that encourage routine care and drive follow-up appointments.
Fill your administrative staffing gaps
Your staff have more tasks to manage than ever before—and limited resources to manage them. But operating efficiently isn’t about finding more people to do the work. It’s about helping your staff work smarter, not harder.
In just a few short weeks, Phreesia can help you:
- Reduce manual workloads
- Improve efficiency
- Create excellent patient experiences
A customized experience for every patient
Michael & Rob
Rob needs to book an appointment for his son, Michael. He goes online to request a visit and is instructed to fill out an appointment request form. The form is customized to match Michael to the right appointment type, provider and location.
After submitting his request, Rob receives an automated message indicating that Michael's appointment has been scheduled. He adds it to his calendar on his mobile phone.
Rob got lucky! Another patient was scheduled for a similar visit at an earlier date, but they canceled. Using Phreesia’s end-to-end scheduling tool, the hospital sends Rob an automated text message to offer Michael the open slot. He replies to accept the new appointment time.
A few days before the visit, Rob receives a text message or email prompting him to pre-register. He provides Michael’s demographic information, medical history and insurance coverage, then provides his e-signature for applicable consents. Upon submission, Phreesia verifies Rob’s eligibility and benefits and shares the information with the hospital’s administrative staff.
Michael’s provider needs to understand whether his basic social needs are being met. During registration, Rob is automatically prompted to fill out the Health Leads questionnaire—a screening tool that will help the provider assess Michael’s social needs in five key domains.
Rob needs to pay his copay before arriving for the visit. He reviews the visit charges on his mobile phone, then authorizes the hospital to charge his card on file for a quick, convenient checkout.
Rob and Michael arrive on time. And because Rob completed all the necessary intake tasks in advance, Michael’s provider spends more time addressing his needs and having a productive, meaningful encounter.
When the appointment ends, Rob gets a text message asking him to fill out a satisfaction survey. After completing it, he is prompted to share an online review about his visit.
Our bidirectional integrations
Can’t find your PM/EHR? Don’t worry! Phreesia is easily integrated using open standards, including HL7, FHIR, CCD, CSV and more.
An enterprise solution to protect patient data
At Phreesia, privacy and security are our top priorities—not boxes to be checked during a yearly review. At every level of our organization, we foster a culture focused on safeguarding patient data. We’re honored to have those efforts recognized with many of the industry’s top certifications.
HITRUST CSF Certification (2022)
Phreesia achieved HITRUST CSF certification, giving our clients peace of mind that we meet trusted security benchmarks.
Payment Card Industry Data Security Standard (PCI-DSS)
As a PCI DSS Level 1 Service Provider, Phreesia is committed to upholding industry security standards for cardholder data.
Security Organization Control (SOC) 2 Type 2
Phreesia has completed the SOC 2 Type 2 certification process to evaluate our security, availability and confidentiality protocols.
PCI Point-to-Point Encryption (P2PE)
Phreesia’s PCI-validated solution enables healthcare organizations to accept P2PE credit and debit card payments.
Find Phreesia listed under Bluefin Payment systems