PHREESIA FOR
OTOLARYNGOLOGY (ENT)
Automate intake, increase collections, see more patients and support patient activation
Rated #1 in Patient Intake Management four years in a row
Trusted by ENT groups nationwide
A better experience for ENT patients and staff
Between market consolidation, profit pressures and a continued shift toward ASCs and in-office procedures, ENT organizations face plenty of challenges—but they often have limited resources to address them.
That’s why Phreesia helps ENT groups accommodate provider-specific workflows at every step of the patient journey, including registration, payments, scheduling, clinical services, operations and more. Organizations of all sizes use our customizable platform to automate time-consuming tasks and give patients an individualized experience at every visit.
Simplify registration and save staff time
Digitize check-in
Let patients check in from anywhere—at home, on the go or when they arrive for their appointment—from the privacy and security of their own device.
Collect consents
Capture signatures for financial policies, consents to treat and more. And with Phreesia’s robust integrations, updated consents are automatically captured in your PM.
Capture a complete patient record
Use rules-based interviews to ask patients the right questions at the right time. Our proprietary logic helps you save time, simplify intake and improve data accuracy.
Keep patients engaged
Use two-way text messaging to chat with patients about product pick-ups, day-of instructions and more—even for routine appointment types like allergy immunotherapy.
Across Phreesia’s network, 81% of ENT patients check themselves in
Across Phreesia’s network, 5+ minutes of staff time saved per self-service check-in
Collect more payments and streamline insurance capture
Increase collections
Seamlessly collect copays and outstanding balances with pre-visit and time-of-service payment options. Plus, ensure timely collections after the visit with customizable payment reminders and automated post-visit payments.
Offer convenience
Give your patients modern, flexible ways to pay with payment plans, card on file and online bill-pay options, including Apple Pay® and Google Pay™. Keep tabs on all payments with PM integrations that automate end-of-day reconciliation.
Capture insurance information
Verify patients’ insurance coverage before they arrive, and confirm their eligibility and benefits in less than a minute with automated E&B checks.
Consolidate vendors and realize cost savings
Phreesia manages funding, chargebacks, fraud monitoring and more. Plus, our competitive merchant processing rates help you save money on every transaction.
Before Phreesia, we were collecting money from patients when they were leaving. Now, we collect before they go in to see the physician. It has really changed the way we collect.”
– Nicole Monti-Spadaccini, Chief Operating Officer, ENT and Allergy Associates
Apple Pay® is a registered trademark of Apple Inc.
Get patients the care they need sooner
Save time
Reduce inbound phone calls and manual work by letting patients request or schedule an appointment 24/7 from their own device.
Fill your schedule
Easily fill unexpected open appointment slots with clinically relevant patients using rules-based scheduling automation.
Close gaps in care
Ensure timely visits with customizable outreach campaigns and automated appointment reminders for all visit types, including allergy immunotherapy.
Manage referrals
Organize, prioritize and standardize every inbound referral on a central hub. (We’ll even transcribe your paper and e-faxes so you don’t have to!)
Save 8 minutes of staff time for every patient who self-schedules a visit.
Increase use of your ancillary services
Phreesia’s customizable templates let you promote your ancillary services during intake and via email, target your messaging to reach the right patients and measure the success of your outreach efforts.
By educating or reminding patients about your premium services during intake or between visits, you’ll increase revenue and improve utilization of:
- Allergy immunotherapy
- Hearing aids
- Sleep services
- Omalizumab injections
- Treatment for chronic nasal symptoms
More than half of patients open targeted emails about their health.
Deliver high-quality care and boost reimbursement
Streamline clinical intake, collect patient-reported data and easily administer screening tools. With Phreesia, you can capture medical, family and social histories before each visit, which helps your MAs save time and gives providers the information they need to have more meaningful patient encounters.
ENT groups also use Phreesia to automate the delivery and scoring of applicable patient-reported outcomes (PROs) and screening tools that assess:
- Rhinosinusitis (SNOT-20/22)
- Reflux symptoms (RSI)
- Hearing loss (HHIA/HHIE)
- Daytime sleepiness (ESS)
- Asthma control (ACT 12+)
97% of patients who are prompted with a PRO will complete it.
Support patients in taking a more active role in their care
Give your patients the support they need to take an active role in their care.
Engage
Send customizable text messages directly to patients. Provide pre-visit instructions, convert appointments to telehealth and more.
Activate
Connect with your ENT patients before, during and after their visit with targeted messages that encourage routine care and drive follow-up appointments.
Fill your administrative staffing gaps
Your ENT practice has lots of tasks to manage—and limited resources to manage them. But operating efficiently isn’t about finding more people to do the work. It’s about helping your staff work smarter, not harder.
In just a few short weeks, Phreesia can help you:
- Reduce manual workloads
- Improve efficiency
- Create excellent patient experiences
A customized experience for every patient
Beth
It’s time for Beth to visit her otolaryngologist. Her provider sends an automated message to remind her that she’s due for care—along with a link for her to self-schedule an appointment.
Beth clicks the link and is taken to a scheduling form. The form is customized to match Beth to the right appointment type, provider and location.
A few days before the visit, Beth receives a text message or email prompting her to pre-register. She confirms her demographic information, medical history and insurance coverage, then provides her e-signature for applicable consents. Upon submission, Phreesia verifies Beth’s eligibility and benefits and shares the information with her ENT provider’s administrative staff.
After submitting her registration, Beth is prompted with an educational screen about the benefits of creating a treatment plan for her seasonal allergies. The message is targeted based on Beth’s demographic and medical history, and she decides to ask her otolaryngologist for more information during the visit.
Beth needs to pay her copay before arriving for the visit. She reviews the visit charges on her mobile phone, then elects to have the practice charge her card on file for a quick, convenient checkout.
Beth arrives on time and checks in beforehand. And because she completed all the necessary intake tasks ahead of time, Beth’s otolaryngologist spends more time addressing her needs—including having a conversation about creating a treatment plan for her seasonal allergies.
When the appointment ends, Beth gets a text message asking her to fill out a satisfaction survey. After completing it, she is prompted to share an online review about her visit.
Phreesia helps ENT practices succeed
No matter your size, location or patient demographic, Phreesia can help your organization drive outcomes that matter.
Our bidirectional integrations
Can’t find your PM/EHR? Don’t worry! Phreesia is easily integrated using open standards, including HL7, FHIR, CCD, CSV and more.
