Eligibility & Benefits Verification
Managing patient insurance just got easier. Our automated Eligibility & Benefits (E&B) application streamlines verification and reduces your staff’s manual workload. Phreesia can run E&B checks in advance so you know your patients’ primary and secondary insurance before their visit. When insurance verification happens at the time of service, you reduce pending and denied claims, and get paid faster.
Track cash, check and credit card payments using one tool across all users and office locations. Our reports and bi-directional integration with your PM system simplify end-of-day reconciliation and payment posting.
Phreesia’s purpose-built hardware and software work together seamlessly to create an ideal payment experience for your patients and your staff. Our POS payments platform offers self-service options on patients’ mobile devices, on the PhreesiaPad or at an Arrivals station—or staff can process time-of-service or post-EOB payments on the Phreesia Dashboard. We can replace or support your existing payment processor, and we accept all major credit cards (Visa, Mastercard, American Express and Discover). We’re also Level 1 PCI-compliant, and we minimize your PCI scope, so you can rest assured that your payments are secure and your PCI compliance will be simplified. And if you’re looking for point-to-point encryption (P2PE), don’t worry, we have that too.
Post-EOB patient balances are now the norm. Give your patients the option to set up private, automated payment plans when they check in, or have staff create a payment plan for them on the Phreesia Dashboard. Each plan is configured according to your organization’s financial policies and managed automatically. This gives patients more flexibility and choice in how they pay, and allows your organization to collect more payments without sending out statements.
Your patients are probably already paying most of their bills online, so why shouldn’t they do the same with their healthcare expenses? Using Phreesia’s Online Payments, you can add a custom payment button to your website or send email reminders that direct patients to your online payment page. This allows patients to pay whenever and wherever they wish, making things easier for them and for your organization.
The increasing number of high-deductible insurance plans means your patients are probably shouldering a significant portion of their healthcare costs. Phreesia’s Payment Assurance application asks patients to sign a financial policy that gives you authorization to store their credit card on a secure platform and automatically collect payments once claims are adjudicated. Not only does this cut down on the cost to collect, it offers patients a more convenient way to pay their out-of-pocket costs.
Phreesia’s Analytics and Reporting service lets you monitor patient payments across your organization and easily reconcile them at the end of each day. Track payment volumes by office location, batch, user, payment method, type of charge and much more.
Track the percentage of patient visits with full payments by office location
View collections performance over time and by intake modality
Break down data into payment types to understand collection rate on copays, balances and visit charges
Monitor the total number of active payment plans and payment amounts scheduled