PATIENT PAYMENT SOLUTIONS

Software to simplify payments and increase profitability

Using Phreesia has helped our practice increase our copay and balance collections rate to 90%, which was a goal for our organization. Phreesia also provides patients with easy-to-use, self-service check-in tools that improve staff efficiency and boost overall patient satisfaction.”


– Chuck, Houston ENT & Allergy


Eligibility & Benefits Verification

Managing patient insurance just got easier. Our automated Eligibility & Benefits (E&B) application streamlines verification and reduces your staff’s manual workload. Phreesia’s patient payment solutions can run E&B checks in advance so you know your patients’ primary and secondary insurance before their visit. When insurance verification happens at the time of service, you reduce pending and denied claims, and get paid faster.

Phreesia has achieved CAQH CORE Phase 1 Certification for seamless, secure healthcare administrative data exchange

Phreesia has achieved CAQH CORE Phase 1 Certification for seamless, secure healthcare administrative data exchange.


E-Cashiering

Track cash, check and credit card payments using one tool across all users and office locations. Our reports and bi-directional integration with your PM system simplify end-of-day reconciliation and payment posting.

Graphic illustrating Phreesia’s medical payment processing, which is part of its revenue cycle offerings

Point-Of-Sale Payments

Phreesia’s purpose-built patient payment solutions work together seamlessly to create an ideal payment experience for your patients and your staff. Our POS payments platform offers contactless options on patients’ mobile device, on the PhreesiaPad or at an Arrivals station—or staff can process time-of-service or post-EOB payments on the Phreesia Dashboard. Phreesia can replace or support your existing payment processor, and we accept all major credit cards (Visa, Mastercard, American Express and Discover). We’re also Level 1 PCI-compliant, and we minimize your PCI scope, so you can rest assured that your payments are secure and your PCI compliance will be simplified. And if you’re looking for point-to-point encryption (P2PE), don’t worry, we have that, too.


Payment Plans

Post-EOB patient balances are now the norm. Give your patients the option to set up private, automated payment plans when they check in, or have staff create a payment plan for them on the Phreesia Dashboard. Each plan is configured according to your organization’s financial policies and managed automatically. This gives patients more flexibility and choice in how they pay, and allows your organization to collect more payments without sending out statements.

Graphic illustrating Phreesia’s patient payment data as part of its revenue cycle offerings

Graphic illustrating Phreesia’s online patient payments, which is part of its revenue cycle offerings

Online Payments

Your patients probably already pay most of their bills online, so why shouldn’t they do the same with their healthcare expenses? Using Phreesia’s Online Payments, you can add a custom patient-payment button to your website, or send email reminders that direct patients to your online payments page. This allows patients to pay whenever and wherever they wish, making payment easier for them and for your organization.


Payment Assurance

The increasing number of high-deductible insurance plans means your patients are probably shouldering a significant portion of their healthcare costs. Phreesia’s Payment Assurance application asks patients to sign a financial policy that gives you authorization to store their credit card on a secure platform and automatically collect payments once claims are adjudicated. Not only does this cut down on the cost to collect, it offers patients a more convenient way to pay their out-of-pocket costs.

Graphic illustration of Phreesia's patient payment options, part of its revenue cycle offerings

Analytics

Phreesia’s Analytics and Reporting service lets you monitor patient payments across your organization and easily reconcile them at the end of each day. Track payment volumes by office location, batch, user, payment method, type of charge and much more.

  • Track the percentage of patient visits with full payments by office location
  • View collections performance over time and by intake modality
  • Break down data into payment types to understand collection rates on copays, balances and visit charges
  • Monitor the total number of active payment plans and payment amounts scheduled
Graphic illustration of sample revenue cycle analytics from Phreesia

Success Stories

When a multi-location pediatrics group implemented Phreesia Mobile to offer parents a more convenient way to check in and make payments ahead of time, more than 90% of parents began using Phreesia to pay at the time of service.

When a family medicine clinic used Phreesia to automatically prompt patients to pay during check-in, the practice increased its copay collection rate to 88%, reduced accounts receivable by more than $28,000 and sent 50% fewer billing statements each month.

Request a Demo

Let us show how you how Phreesia provides the modern, convenient healthcare experience your patients want and your staff expect.

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