Mobile, in-office
and contactless check-in

Although we started using Phreesia in the middle of the COVID-19 pandemic, the impact of Zero-Contact Intake has been immense for our organization. We’re able to keep patients out of the waiting room now that they’re able to check in at home before their appointments, and reduce contact while they’re in the office. Our patients and staff are thrilled with the convenience and speed of our intake process.”

-Deejay, Chief Technology Officer,

HELP Center for LGBT Health and Wellness

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Contactless Mobile Intake

Zero-Contact Intake

Minimize interactions, keep patients and staff safe, and cut down on incoming phone calls with contactless check-in and two-way text messaging.

Learn more about Zero-Contact Intake >

Intake for Telehealth

Capture important intake information before every telehealth visit, at scale, and facilitate the start of virtual sessions.

Learn more about Intake for Telehealth >

In-Office Intake

Phreesia mobile patient registration check in on phone

For patients who don’t check in ahead of time, Phreesia provides the consumer-friendly intake experience they want for their in-office visits.

Learn more about in-office intake >

Graphic illustration of Phreesia’s digital patient registration process

Intake Workflows

Take advantage of Phreesia’s proprietary logic and workflows platform to ask the right questions of the right patients at the right time. We’ve checked in millions of patients across a wide range of specialties, and we understand the unique needs of your practice and your patients. Our specialty intake workflows guide patients through a tailored list of questions, allowing them to enter and verify their demographics and insurance data, as well as answer questions about their clinical history and health risks, helping you to capture a complete patient record.

Graphic illustration of Phreesia’s patient registration workflow Graphic illustration of Phreesia’s patient registration workflow

Registration Dashboard

This is the command center for your waiting room. Use the Phreesia Dashboard to efficiently monitor the intake process, access relevant patient information and manage registration exceptions.

Chart graph line


Get a clearer picture of your entire intake process. Monitor check-in volumes by location and staff member, mobile registration rates, average check-in times, patient satisfaction with Phreesia and much more.

  • Track check-in volume by visit type
  • Improve staff accountability, and monitor each employee’s patient check-in performance
  • Track the percentage of patients who check in before their visit, as well as check-in completion rates relative to scheduled appointment times
  • Monitor the average length of the check-in process
  • View patients’ satisfaction rates with the Phreesia platform
Graphic illustration of Phreesia's patient registration analytics Graphic illustration of Phreesia's patient registration analytics

Success Stories

Phreesia Mobile helped a large radiology group achieve a 99% self-service utilization rate and save more than 10,000 staff hours annually.

Within five months of implementing Phreesia Mobile, a 43-provider occupational medicine group had 26% fewer no-show appointments and 48% fewer late cancellations.

Request a demo

Let us show you how Phreesia provides the modern, convenient healthcare experience your patients want and your staff expect.

If you are a patient trying to check in or cancel an appointment, please contact your healthcare provider's office directly.

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