Although we started using Phreesia in the middle of the COVID-19 pandemic, the impact of Zero-Contact Intake has been immense for our organization. We’re able to keep patients out of the waiting room now that they’re able to check in at home before their appointments, and reduce contact while they’re in the office. Our patients and staff are thrilled with the convenience and speed of our intake process.”
Contactless Mobile Intake
Phreesia’s Mobile offerings allow patients to conveniently check in for their appointments from the privacy and safety of their own device, no matter where they are. They can complete their registration at home, in their car, in your office or from your organization’s mobile app. Leverage the following workflows to support contactless mobile check-in at your organization:
Zero-Contact Intake
Minimize interactions, keep patients and staff safe, and cut down on incoming phone calls with contactless check-in and two-way text messaging.
Intake for Telehealth
Capture important intake information before every telehealth visit, at scale, and facilitate the start of virtual sessions.
In-Office Intake
For patients who don’t check in ahead of time, Phreesia provides the consumer-friendly intake experience they want for their in-office visits.
Intake Workflows
Take advantage of Phreesia’s proprietary logic and workflows platform to ask the right questions of the right patients at the right time. We’ve checked in millions of patients across a wide range of specialties, and we understand the unique needs of your practice and your patients. Our specialty intake workflows guide patients through a tailored list of questions, allowing them to enter and verify their demographics and insurance data, as well as answer questions about their clinical history and health risks, helping you to capture a complete patient record.
Consent Management
From HIPAA agreements to clinical and financial policies, we know your practice collects a broad range of consent forms. Phreesia’s Consent Management streamlines the process by ensuring that each patient receives the right forms at the right time. Whether you need patient consent once, every six months or annually, our automated consent forms can be customized by appointment type, capturing electronic signatures and sending required forms directly to your PM or EHR system. Phreesia Consent Management allows you to spend more time with patients and less time managing consents.
Registration Dashboard
This is the command center for your waiting room. Use the Phreesia Dashboard to efficiently monitor the intake process, access relevant patient information and manage registration exceptions.
Analytics
Get a clearer picture of your entire intake process. Monitor check-in volumes by location and staff member, mobile registration rates, average check-in times, patient satisfaction with Phreesia and much more.
- Track check-in volume by visit type
- Improve staff accountability, and monitor each employee’s patient check-in performance
- Track the percentage of patients who check in before their visit, as well as check-in completion rates relative to scheduled appointment times
- Monitor the average length of the check-in process
- View patients’ satisfaction rates with the Phreesia platform
Success Stories
Phreesia Mobile helped a large radiology group achieve a 99% self-service utilization rate and save more than 10,000 staff hours annually.