The right questions, the right answers

From behavioral health and pediatrics to oncology and internal medicine, FQHC organizations serve a wide range of patient types, each with their own specific health risks and needs. Phreesia tailors the patient experience to each individual, capturing medical, family and social history, payment information and consents. The data is automatically sent back to your EHR/PM system, allowing you to capture a complete patient record.

• Deliver patient-specific, guided intake interviews on any device
• Capture a complete patient record, including key data points such as sexual orientation, veteran status and gender
• Collect patient medical and social history, payments and e-signature consents
• Integrate patient data with your EHR/PM system

Learn more about Clinical Support Workflows >

Activate patients throughout their journey

What if you could engage patients and empower them to take a more active role in their care? Phreesia Health Campaigns allows you to send targeted messages to the right patients at the right time and prompts them to self-schedule specific appointments, such as nurse visits for flu vaccines, mammograms, DEXA scans and other preventive screenings. Health Campaigns activates patients in their care and helps you improve clinical quality, boost patient recall, and align clinical operations with both fee-for-service and value-based payment models. This reduces call volume and scheduling workload for your staff, gives providers more time during the visit and encourages patients to take charge of their health.

• Identify target patient populations in need of specific appointment types
• Present custom messages to patients during intake or between visits, prompting them to request or self-schedule appointments
• Monitor and analyze outreach metrics and patient responses
• Enhance quality performance by driving preventive care
• Maximize time with patients to deliver quality care and a better patient experience

Learn more about Patient Activation >

Insurance verification for government and private-payer patients

Need to verify a patient’s insurance coverage? We’ll tell you. Not sure who is eligible for a Medicare Annual Wellness Visit? We have that, too. While not all of your patients will owe a copay, Phreesia helps ensure you’re collecting from those who do and automatically calculates the balance. Our automated Eligibility & Benefits application gives your staff the data they need in a manageable, simple-to-understand format.

• Automatically verify insurance before or during the visit
• Identify benefit information, such as co-insurance and deductibles
• Accelerate reimbursement by reducing pending and denied claims

Learn more about Eligibility & Benefits Verification >

Wondering if your patients are satisfied with their care?

What do your patients think about their visits? We know your staff doesn’t always have the bandwidth to ask these questions, so Phreesia’s FQHC patient satisfaction surveys do just that—collect patient feedback in real time for you, giving you a clear picture of what they think. As an FQHC organization, collecting patient feedback helps you improve services, generate patient referrals and boost reimbursement rates.

• Track patient perceptions
• Identify service issues
• Customize questions based on location and visit type
• Measure progress on practice improvement efforts
• Prepare for incentive-based patient satisfaction reports

Learn more about Patient Satisfaction Surveys >

Collect more patient payments—before and after the visit

We get it—asking patients for payment can be difficult, and not everyone can afford to pay. Using Phreesia’s suite of payment applications, your practice can identify those patients with financial responsibilities and offer them flexible payment options.

Learn more about Payments >

Your partner in security

We know you have to ask patients for sensitive financial information. At Phreesia, privacy and security are our top priorities—not boxes we check during a once-a-year review. At each and every level of our organization, we foster a culture of compliance focused on safeguarding patient data. Phreesia adheres to industry-leading regulations and requirements for securing and protecting health data, and we set best-in-class policies across our entire company. We’re honored to have those efforts recognized with many of the industry’s most well-known certifications, including:

• HITRUST CSF Certification
• Payment Card Industry Data Security Standard (PCI DSS)
• Point-to-Point Encryption (P2PE) Certification
• System and Organization Controls (SOC) 2 Reporting

Learn more about Privacy and Security >