Improve efficiency, reduce barriers to access and support patient activation
Intake, access and the experience your patients need—at scale
Phreesia helps oncology practices and cancer centers deliver a patient-centric digital experience. Our automated tools for registration, patient access, revenue cycle management and clinical services allow you to reallocate staff time to direct patient care.
Modernize your referral process
Spend less time tracking down referral information and more time providing high-quality cancer care. Phreesia’s referral management platform lets you organize, manage and track every referral—even the faxed ones—on a central hub, freeing up your staff to spend more time with patients. (We’ll even transcribe your paper and e-faxes so you don’t have to!)
With all your referrals in one place, you can reduce overhead, close gaps in care and schedule referred patients twice as fast.
Save 21 minutes of staff time per patient referral sent via Phreesia
Up to 75% reduction in staff needed to manage referrals
46% fewer paper faxes
Simplify registration and save staff time
Let patients complete pre-registration and update their demographic information from anywhere—at home, on the go or when they arrive for their appointment—using their own device or onsite hardware.
Capture signatures for HIPAA agreements, pre-treatment consents and more. And with Phreesia’s robust integrations, updated consents are automatically captured in your PM.
Capture a complete patient record
Use rules-based logic to trigger patient interviews based on appointment type, provider, location and more. Ensure patients and caregivers are asked the right questions at the right time, every time.
Monitor your intake process
Access patient information, receive automated alerts, view workflow analytics, reduce data-entry errors, manage atypical registrations and more—all from one screen.
Across Phreesia’s network, 89% of oncology patients check themselves in
Across Phreesia’s network, 5+ minutes of staff time saved per self-service check-in
Collect more time-of-service payments
Collect pre-visit and time-of-service payments, including copays and outstanding balances, across multiple locations—at scale. Plus, send payment reminders to help patients understand what they owe.
Give your patients modern, flexible ways to pay with payment plans, card on file and online bill-pay options, including Apple Pay® and Google Pay™. Keep tabs on all payments with PM integrations that automate end-of-day reconciliation.
Capture insurance information
Verify patients’ insurance coverage before they arrive, and confirm their eligibility and benefits in less than a minute with automated E&B checks.
Consolidate vendors and realize cost savings
Phreesia manages funding, chargebacks, fraud monitoring and more. Plus, our competitive merchant processing rates help you save money on every transaction.
76% of oncology patients’ copays are paid at the time of service.
Apple Pay® is a registered trademark of Apple Inc.
Improve patient access and close gaps in care
Reduce inbound phone calls and manual work by letting patients request or self-schedule an appointment 24/7 from their own device.
Keep your schedule full
Automatically backfill open appointment slots with clinically relevant patients using rules-based scheduling automation—no data entry required.
Ensure timely visits before and after treatment or surgery with customizable outreach campaigns and automated appointment reminders via email, text message or voice.
Centralize, manage and track all your in-person and virtual appointments across multiple locations, providers and service lines.
79% reduction in no-show rate within 30 days of implementing Phreesia.
Deliver high-quality care and boost reimbursement
Streamline clinical intake, collect patient-reported data and easily administer clinical screening tools.
With Phreesia, you can capture medical, family and social histories before each visit, giving providers the information they need to assess cancer risk and detect disease early. Phreesia helps you address patients’ concerns by asking privately about their symptoms and social needs, and close gaps in care with customizable messaging.
Phreesia also helps oncology groups and cancer centers automate the delivery and scoring of applicable patient-reported outcomes (PROs) and screening tools that assess:
- Depression (PHQ-2/9/A)
- Generalized anxiety (GAD-2/7)
- Pain-related disability (Pain Disability Index)
- Social determinants of health (PRAPARE)
- Fall risk (STEADI)
97% of patients who are prompted with a PRO will complete it.
Support patients in taking a more active role in their care
Give your patients the support they need to take an active role in their care.
Provide pre-visit instructions via text message, such as day-of wayfinding for in-person treatment services or guidance to launch telehealth visits.
Assess patients’ healthcare self-management abilities with the Patient Activation Measure®. Use PAM® to personalize care and effectively engage patients.
Connect with your oncology patients before, during and after their visit with targeted messages that drive follow-up visits and promote supportive care services.
Fill your administrative staffing gaps
Your oncology team has lots of tasks to manage—and limited resources to manage them. But operating efficiently isn’t about finding more people to do the work. It’s about helping your staff work smarter, not harder.
In just a few short weeks, Phreesia can help you:
- Reduce manual workloads
- Improve efficiency
- Create excellent patient experiences
A customized experience for every patient
During a recent visit, Carmen’s primary care provider notices an abnormal lump in her underarm. The physician refers her to a nearby oncologist that uses Phreesia, so the referral is automatically tracked and digitized. Then, the oncology provider sends Carmen an automated message confirming her referral—along with a link for her to self-schedule an appointment.
Carmen clicks the link and is taken to a scheduling form. The form is customized to match Carmen to the right appointment type, provider and location.
A few days before the visit, Carmen receives a text message or email prompting her to pre-register. She confirms her demographic information, medical history and insurance coverage, then provides her e-signature for applicable consents. Upon submission, Phreesia verifies Carmen’s eligibility and benefits and shares the information with her oncology provider’s administrative staff.
Carmen needs to pay her copay before arriving for the visit. She reviews the visit charges on her mobile phone, then selects Apple Pay® for a quick, convenient checkout.
Carmen arrives on time and checks in beforehand. And because she completed all the necessary registration tasks ahead of time, Carmen’s oncologist spends more time answering her questions, addressing her concerns and having a productive, meaningful encounter.
Our bidirectional integrations
Can’t find your PM/EHR? Don’t worry! Phreesia is easily integrated using open standards, including HL7, FHIR, CCD, CSV and more.