Privacy Policy 2018-05-30T10:28:39+00:00

Privacy Policy

Effective Date: 4/30/2018

At Phreesia, Inc. (hereinafter referred to as “Phreesia,” “we,” “us” and words of similar import), we know you care about your personal privacy and about the terms and conditions that govern your use of this website, www.phreesia.com (hereinafter referred to as the “Site”). We have therefore adopted this Privacy Policy and Conditions of Use (hereinafter referred to as the “Policy”) to answer your questions and delineate how we will serve your needs and respect your privacy preferences.

The following statement discloses our standard practices regarding the information we collect and hold on behalf of our customers and visitors to this Site. This Policy only applies to this Site. This Policy does not pertain to third-party websites that are accessible through this Site, nor does this Policy apply to information gathered via our proprietary PhreesiaPads located in various physicians’ offices. If you submit personally identifiable information to any of these sites, your information will be governed by their privacy policies. To learn how third-party sites collect and use your information, you should read their privacy policies.

This Policy applies only to the personally identifiable information that you supply to Phreesia on this Site.

In general, we collect and use information about you via this Site for the purpose of contacting you to provide information about Phreesia’s products and services, or to share other Phreesia-related information. We do not sell, rent or otherwise share or disclose your private, personally identifiable information to third parties without your consent, or as otherwise explained in this Policy. (See “Information You Provide To Us” and “Restrictions on Disclosing Information to Third Parties” below).

Because of the nature of our business, our services and benefits are not designed to appeal to minors. We do not knowingly attempt to solicit or receive any information from children. If you are under age 13, please do not register on this Site, make any purchases through this Site, or send any information about yourself to us. In the event that we learn we have collected personally identifiable information from a child under age 13, we will delete that information and terminate the child’s account from our databases. If you believe that we might have any information from or about a child under age 13, please contact us at: support@phreesia.com.

Phreesia collects specific information from our Site users through several different points, including but not limited to the following:

On our “Contact Us” and “Request a Demo” pages, the following information is required: your first and last name, your practice’s name, the state where the practice is located, your business telephone number, email address, PM system, EMR system, the practice’s specialty (if you are requesting a demo) and whether or not you are with a medical practice or a health system. Submitting this information will allow you to find out if you are eligible for Phreesia’s products and services, and will help us to better serve you in follow-up communications. This information will only be used for the purposes for which it was collected.

Phreesia will treat any information about visitors to our Site as confidential, and will not disclose it to any third party without your consent or as otherwise specified herein.

If you correspond with us via email, the postal service or other form of communication, we may retain such correspondence and the information contained therein and use it to respond to your inquiry and/or notify you of Phreesia products and services, conferences, company news or other Phreesia-related opportunities. Importantly, your email and postal address information is never sold, given or otherwise shared or disclosed to third parties except as set forth herein.

If you no longer wish to receive promotional communications from Phreesia, you may opt out of future messages by following the instructions included in each communication, or by emailing us at: support@phreesia.com. You may also opt out by contacting us at (888) 654-7473.

If you no longer desire our services, you may deactivate them (subject to the terms and conditions of any separate agreement you may have with Phreesia) by emailing our Customer Support team at support@phreesia.com or calling us at (888) 654-7473. Our Customer Support team can also assist you in updating your personally identifiable information through any of these methods.

We will retain and use your information for as long as your account is active, or as needed to provide you services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

We may post customer testimonials, comments or reviews on our Site that may contain personally identifiable information. We do obtain customer consent prior to posting testimonials. If you wish to update or delete a testimonial, contact us at info@phreesia.com.

Phreesia’s website includes social media features, including links to our Facebook page and Twitter feed. These features may collect your internet protocol (IP) address and which pages you visit on our Site, and may set a cookie to enable features to function properly. Social media websites are hosted by third parties. Your interactions with the features mentioned are governed by the privacy policies of the companies that provide them.

Our Site offers publicly accessible blogs. You should be aware that any information you provide in these areas may be read, collected and used by those who access them. To request the removal of any personal information you submit to openly viewable parts of the Site, please contact us at privacy@phreesia.com. However, please be aware that in some cases, we may not be able to remove the information you have submitted. We will notify you if that is the case. Alternatively, if you used a third-party application to post your information, you can delete it by either logging into the third-party application and removing it directly, or by contacting the third-party application company.

Some of our pages utilize framing techniques to serve content to and from our partners while preserving the look and feel of our Site. Please be aware that you are providing your personal information to these third parties and not to www.phreesia.com.

Technologies such as cookies, beacons, tags and scripts are used by Phreesia and our analytics providers. These technologies are used to analyze trends, administer the Site, track users’ movements around the Site and gather demographic information about our user base as a whole. We may receive reports on the use of these technologies by these companies on an individual as well as an aggregated basis.

We use cookies to improve our Site and to personalize your web-browsing experience by giving us a better understanding of your interests and needs as they relate to our Site. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Site, but your ability to use some features or areas of our Site may be limited.

As is true of most websites, we gather certain information automatically and store it in log files. This information may include IP addresses, browser types, internet service providers (ISPs), referring/exit pages, operating systems, date/time stamps and/or clickstream data.

We do not automatically link this collected data to other information we collect about you.

Our third-party partners may use technologies such as cookies to gather information about your activities on this Site and other sites in order to provide you advertising based on your browsing activities and interests. If you do not wish to have this information used to send you interest-based ads, you may manage your cookies by changing your browser settings to block or refuse all or some cookies. As mentioned above, blocking all cookies may limit your ability to use some features or areas of our Site. Please note that this process will not block ads altogether. You will continue to receive generic ads.

We use Local Storage (LS) such as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on our Site, or to display advertising based on your web-browsing activity, use LS such as HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 Local Storage Objects (LSOs).

We may disclose all of the information that we collect as stated above and in accordance with the terms set forth in this Policy. We do not reveal personally identifiable information about you to third parties for their independent use unless: (1) you request or authorize it; (2) the information is provided to comply with the law (for example, to comply with a search warrant, subpoena or court order), to enforce an agreement we have with you, or to protect our rights, property or safety, or the rights, property or safety of our employees or others; (3) the information is provided to agents, vendors or service providers that perform functions on our behalf; (4) the information is provided to address emergencies or acts of God; (5) the information is provided in the event (whether prospective or actual) of a merger, acquisition or any form of sale of some or all of Phreesia’s assets, in which case, personal information about you that is held by us may be among the assets transferred to the (prospective) buyer, and you will be notified via email and/or a prominent notice on our Site of such an ownership change or uses of your personally identifiable information, as well as any choices you may have regarding the use of your personal information; or (6) the information addresses disputes or claims, or must be disclosed to persons holding a legal or beneficial interest. We may also gather aggregated data about our members and Site visitors and disclose the results of such aggregated (but not personally identifiable) information to our partners, service providers, advertisers and/or other third parties. We do not otherwise share, sell, rent or trade any personally identifiable information with third parties.

These companies are authorized to use your personally identifiable information only as necessary to provide these services to us.

We are committed to protecting the privacy of the data and personally identifiable information you transmit through this Site. We restrict access to your personally identifiable information to only those employees who need to know that information in order to provide benefits or services to you. In addition, we train our employees on the importance of confidentiality and maintaining the privacy and security of your information.

We follow generally accepted security standards to protect personally identifiable information submitted to us, both during its transmission and after we receive it. However, no internet transmission method or electronic storage practice is 100 percent secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, contact us at privacy@phreesia.com.

As our corporation, services and products evolve over time, this Policy is expected to change as well. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make any material changes to our Policy, we will notify you via the email address provided for your account, or through a notice on this Site prior to the effective date of the change. The provisions contained herein supersede all previous notices or policies regarding our privacy practices and any previous terms and conditions that governed the use of this Site.

If you have any questions about our Policy, any concerns about privacy at Phreesia, or the use of this Site in general, please contact us at privacy@phreesia.com, or send correspondence to the following address:

Phreesia, Inc.
Attn: Privacy Officer
432 Park Ave South, 12th Floor
New York, NY 10016

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