Real practices.
Real outcomes.
In their words.
Stories from healthcare organizations using Phreesia to grow patient volume, sortable by specialty, size and use case.
Phreesia is how you
end front-desk chaos.
87%
reduction in call volume
86%
of balances collected through self-service
3×
more patient-reported data captured before the visit
0
hold times
Your best staff shouldn’t be your switchboard.
Explore Phreesia VoiceAIThe average practice spends more staff hours on the phone than on the patient. Phreesia VoiceAI picks up 24/7, books appointments and routes anything urgent to your team. Call volume drops 87%, so your team can focus on the patients in front of them.
Stop re-typing what patients already wrote.
Explore intakePaper intake forces your staff to re-type what patients already wrote and chase what patients forgot. Phreesia makes it so the patient chart is complete before they walk in.
Don’t route the whole calendar through your staff.
Explore self-schedulingMost practices route every appointment through the phone: staff books it, staff confirms it, staff reschedules it. Most online scheduling is too clunky to trust with more than a few visit types, so the rest still runs through your front desk. Phreesia handles every appointment type and lets patients book and reschedule themselves, with each one routed to the right provider and the right slot.
Catch coverage issues upstream, not at the desk.
Explore eligibility & benefitsPhreesia verifies eligibility in real time across every patient and every visit. Inactive plans, missing authorizations and coverage changes get surfaced upfront—not when the claim comes back denied.
Chasing payments shouldn’t be a full-time job.
Explore the Phreesia payments suiteCard on file. Text-to-pay. Self-service plans. With Phreesia, 86% of patient balances are cleared without anyone picking up the phone.
Phreesia’s integrations run both directions. Patient data flows into your PM/EHR and back out, so nothing gets keyed twice and nothing falls through. That’s how registration stays clean enough to actually collect.
How much staff time could you give back to patient care?
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Results are estimates based on Phreesia network averages and may vary based on practice size, specialty and patient population.
Real practices.
Frequently asked questions
Phreesia automates many of the repetitive tasks that consume your front desk’s day. Patients can complete registration, paperwork, insurance verification, scheduling and payments before they arrive, while VoiceAI handles routine phone calls. That means your staff spends less time on administrative work and more time helping patients who need personal assistance.
Instead of routing every scheduling call to your front desk, Phreesia VoiceAI answers calls instantly, books appointments, handles refill requests and answers billing questions—even outside business hours. It can also help patients complete routine tasks on their own, reducing interruptions for your staff and creating more opportunities to schedule (and care for) patients. The result: an 87% decrease in call volume.
VoiceAI is designed to handle routine requests automatically, but it knows when a patient needs a person. If a question is urgent, complex or requires staff involvement, VoiceAI seamlessly routes the call to the appropriate team member, ensuring patients get the support they need without unnecessary transfers or hold times.
Phreesia eliminates many of the repetitive tasks that slow down front-desk teams. Patients enter their own information before the visit, and bidirectional PM/EHR integrations automatically sync that data across systems. That means less duplicate data entry, fewer registration errors and less time spent correcting information later.
Patients can complete many routine tasks before or after their visit, including scheduling appointments, filling out registration forms, updating insurance and demographic information, completing intake questionnaires and making payments. They simply receive a secure link on their preferred device, so there’s no portal to log into or password to remember. That means faster check-ins, shorter wait times and more time for your staff to focus on patient care.
Yes. Phreesia integrates with leading PM and EHR systems, allowing patient information to flow automatically between systems without duplicate data entry. You can streamline front-desk workflows and improve data accuracy without replacing the technology your organization already relies on.