Automate registration, improve efficiency and support patient activation
A modern, convenient experience for your patients and staff
Phreesia helps multispecialty groups deliver a consistent, digital-first patient journey across every care setting and service line. Experience scalable value for registration, patient access, revenue cycle management, clinical services and operations—all without adding more staff.
Simplify registration and save staff time
Let patients check in and update their demographic information from anywhere—at home, on the go or when they arrive for their appointment—using their own device or onsite hardware.
Capture signatures for HIPAA agreements, financial policies and more. And with Phreesia’s robust integrations, updated consents are automatically captured in your PM.
Capture a complete patient record
Use rules-based interviews to ask patients the right questions at the right time. Our proprietary logic helps you save time, simplify intake and improve data accuracy.
Monitor your intake process
Access patient check-in status, receive automated alerts, view workflow analytics, reduce data-entry errors, manage atypical registrations and more—all from one screen.
Across Phreesia’s network, 84% of patients check themselves in
Across Phreesia’s network, 5+ minutes of staff time saved per self-service check-in
Collect more payments and streamline insurance capture
Collect pre-visit and time-of-service payments, including copays and outstanding balances, across multiple locations—at scale. Plus, send payment reminders to help patients understand what they owe.
Give your patients modern, convenient ways to pay with payment plans, card on file and online bill-pay options, including Apple Pay® and Google Pay™. Keep tabs on all payments with PM integrations that automate end-of-day reconciliation.
Capture insurance information
Verify patients’ insurance coverage before they arrive, and confirm their eligibility and benefits in less than a minute with automated E&B checks.
Consolidate vendors and realize cost savings
Phreesia manages funding, chargebacks, fraud monitoring and more. Plus, our competitive merchant processing rates help you save money on every transaction.
Phreesia helped a large health system achieve a 5x increase in payment plans and collect 24% more time-of-service payments.
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Fill your schedule and see more patients
Save staff time
Give patients 24/7 access to request or self-schedule an appointment from their own device.
Prompt patients to confirm, cancel or reschedule their visit with automated reminders via email, text message or voice.
Easily fill unexpected open appointment slots with clinically relevant patients using rules-based scheduling automation—no phone calls or data entry required.
Centralize, manage and track
all your in-person and telehealth appointments across multiple locations and service lines.
79% reduction in no-show rate within 30 days of implementing Phreesia.
Modernize your referral process
Spend less time tracking down referral information and more time providing high-quality patient care. Phreesia’s referral management platform lets you organize, manage and track every referral—even the faxed ones—on a central hub, freeing up your staff to spend more time with patients. (We’ll even transcribe your paper and e-faxes so you don’t have to!)
With all your referrals in one place, you can reduce overhead, close gaps in care and schedule referred patients twice as fast.
Save 21 minutes of staff time per patient referral sent via Phreesia
Up to 75% reduction in staff needed to manage referrals
46% fewer paper faxes
Close gaps in care and drive better health outcomes
Streamline clinical intake, collect patient-reported data and easily administer clinical screening tools.
With Phreesia, you can capture medical, family and social histories before each visit, giving providers the information they need to have more meaningful patient encounters. Phreesia helps you address patients’ health risks by asking privately about their access to food, housing and other social needs, and close gaps in care with customizable messaging.
Multispecialty groups also use Phreesia to meet reporting requirements with easy-to-access clinical data. And with our robust integrations, you can automate the delivery and scoring of applicable patient-reported outcomes (PROs) and screening tools that assess:
- Depression (PHQ-2/9/A)
- Generalized anxiety (GAD-2/7)
- Substance use disorder (AUDIT, CUDIT, CRAFFT, DAST, ORT)
- Fall risk (STEADI)
- Vaccine contraindications
97% of patients who are prompted with a PRO will complete it.
Support patients in taking a more active role in their care
Give your patients the tools and support they need to take an active role in their care.
Send customizable text messages directly to patients. Provide pre-visit instructions, convert appointments to telehealth and more.
Assess patients’ healthcare self-management abilities with the Patient Activation Measure®. Use PAM® to personalize care and effectively engage patients.
Connect with your patients before, during and after their visit with targeted messages that encourage routine care and drive follow-up appointments.
Fill your administrative staffing gaps
Your staff have more tasks to manage than ever before—and limited resources to manage them. But operating efficiently isn’t about finding more people to do the work. It’s about helping your staff work smarter, not harder.
In just a few short weeks, Phreesia can help you:
- Reduce manual workloads
- Improve efficiency
- Create excellent patient experiences
A customized experience for every patient
After an annual visit, Imani’s primary care provider refers her to a specialist. The specialist uses Phreesia, so the referral is automatically tracked and digitized. Then, the specialty practice sends Imani an automated message confirming her referral—along with a link for her to self-schedule an appointment.
Imani clicks the link and is taken to a scheduling form. The form is customized to match Imani to the right appointment type, provider and location.
A few days before the visit, Imani receives a text message or email prompting her to pre-register. She confirms her demographic information, medical history and insurance coverage, then provides her e-signature for applicable consents. Upon submission, Phreesia verifies Imani’s eligibility and benefits, and shares the information with her specialist’s administrative staff.
While filling out her registration, Imani indicates that she has a family history of osteoporosis. She is automatically prompted to complete the Osteoporosis Risk Assessment—a questionnaire that helps the specialist assess Imani’s osteoporosis risk factors.
Imani needs to pay her copay before arriving for the visit. She reviews the visit charges on her mobile phone, then elects to have the practice charge her card on file for a quick, convenient checkout.
Imani arrives on time and checks in beforehand. And because she completed all the necessary registration tasks ahead of time, Imani’s provider spends more time addressing her needs and having a productive, meaningful encounter.
When the appointment ends, Imani gets a text message asking her to fill out a satisfaction survey. After completing it, she is prompted to share an online review about her visit.
Phreesia helps multispecialty groups succeed
No matter your size, location or patient demographic, Phreesia can help your organization drive outcomes that matter.
Our bidirectional integrations
Can’t find your PM/EHR? Don’t worry! Phreesia is easily integrated using open standards, including HL7, FHIR, CCD, CSV and more.
An enterprise solution to protect patient data
At Phreesia, privacy and security are our top priorities—not boxes to be checked during a yearly review. At every level of our organization, we foster a culture focused on safeguarding patient data. We’re honored to have those efforts recognized with many of the industry’s top certifications.
HITRUST CSF Certification (2022)
Phreesia achieved HITRUST CSF certification, giving our clients peace of mind that we meet trusted security benchmarks.
Payment Card Industry Data Security Standard (PCI-DSS)
As a PCI DSS Level 1 Service Provider, Phreesia is committed to upholding industry security standards for cardholder data.
Security Organization Control (SOC) 2 Type 2
Phreesia has completed the SOC 2 Type 2 certification process to evaluate our security, availability and confidentiality protocols.
PCI Point-to-Point Encryption (P2PE)
Phreesia’s PCI-validated solution enables healthcare organizations to accept P2PE credit and debit card payments.
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