Phreesia VoiceAI: We handle all your calls. You see results.
Trusted by 4,700+ healthcare organizations
Phreesia VoiceAI answers every inbound patient call and reaches out on your behalf—handling scheduling, refills, billing and more, without staff involvement. No hold times. Live in 5 days.
Phreesia VoiceAI isn’t a call solution—it’s a revenue engine. It books appointments, collects payments, fills schedules and reaches patients proactively, all without staff involvement. Powered by billions of patient interactions, VoiceAI is one part of a unified system that also handles text and email—so every channel is connected and every interaction drives results. Here’s what that looks like for practices that run on it.
Hear Phreesia VoiceAI in action
Try it yourself with a live demo: (929) 255-3132*
*For demo purposes only. Calls may be recorded, do not share sensitive information.
When an AI agent runs your phone lines, revenue goes up and costs come down
These aren’t projections. They’re outcomes from real Phreesia customers—practices that let Phreesia VoiceAI handle the calls outperform those that don’t. Here’s the proof:
Results
How Phreesia delivers
$650,000 in realized cost savings
Evergreen Family Medicine, 2-month timeframe
20,000 hours of staff time reclaimed
Evergreen Family Medicine, 100,000 calls intelligently routed
80% of calls handled end-to-end
Scheduling, refills, billing, records, resolved without staff involvement
10% increase in inbound appointments
The AI agent fills slots, not just takes messages
<2 minutes average handle time
Patients get what they need and move on
Hear what our clients have to say
Let us handle your most common calls
Use Phreesia VoiceAI to support:
Scheduling and referrals
Payments
Prescription refills
After-hours calls
Clinical questions or nurse line
Medical records requests
Or customize it to meet your needs!
How VoiceAI works
See how Phreesia’s voice AI healthcare software answers, understands and acts on every patient call—without taxing your staff.
Step 1: Patient calls
Phreesia’s VoiceAI answers immediately, in the patient’s preferred language. The AI voice assistant for healthcare confirms the patient’s identity using name and date of birth against their existing records. No IVR menus, no hold times.
Step 2: VoiceAI identifies intent
Using natural-language processing, the voice AI agent captures the reason for the call in real time. It understands nuance—the difference between a routine refill request and a clinical concern—and determines the appropriate next step based on your organization’s workflows.
Step 3: Act, route or escalate
- Routine requests are resolved automatically and confirmed to the patient.
- Appointments are booked, confirmed and added to the patient’s calendar.
- Urgent calls are routed immediately to the right clinical team or on-call provider.
- Voicemail fallback captures and transcribes any call that can’t be resolved.
- Every interaction is logged with a time-stamped audit trail and written back into the chart.
How Phreesia VoiceAI makes every job easier
Phreesia’s VoiceAI turns every patient interaction across phone, text and email into revenue, efficiency and better care.
Across inbound and outbound workflows, discover how your teams can capture more opportunities and reduce manual work while delivering a seamless patient experience.
For patient access teams
Self-scheduling generates $550,000 annually—here’s how:
- 24/7 scheduling access and automated Rx refill requests
- Eliminate missed calls (and revenue) with AI-powered answering
- 30% decrease in patient billing calls for healthcare organizations that use VoiceAI
- Capture and schedule referrals with efficiency
- Save time and overhead on phone calls and admin data entry
- Maintain an audit trail of patient encounters with time-stamped documentation
For clinical staff
Reduce unnecessary visits by up to 50% with AI-assisted structured triage workflows
- Captures patient concerns in their language and routes calls to the appropriate clinical teams
- Prioritizes urgent issues with specific custom workflows
- Eliminates hold times and patient frustration with immediate Phreesia VoiceAI answering software
- Reduces nurse line overhead with automated message capture
For on-call providers
Save up to $150 per provider per month by consolidating vendors into one AI-powered solution.
- Engage with patients through two-way HIPAA-compliant texting
- Fast response times and real-time alerts via mobile app enable enhance patient and provider experience
- Complete record of every patient encounter with time-stamped documentation and EHR integration
What happens after-hours?
Intelligently route urgent vs. non-urgent calls with PhreesiaOnCall, powered by Phreesia VoiceAI. It’s the on-call, after-hours answering service that doesn’t require extra headcount. In fact, 80% of after-hours requests are resolved by VoiceAI without waking anyone up.
Urgent calls after hours
Sent immediately to the correct on-call provider
- Provider gets real-time alerts on a mobile app
- HIPAA-compliant texting minimizes phone tag
- Saves up to 20 minutes per after-hours call
- Time-stamped documentation ensures an audit trail and saves charting time
Non-urgent calls after hours
When patients call for prescription refills, scheduling, billing questions or referrals that aren’t time-sensitive, the AI agent handles 80% of requests and records information on the rest for staff to follow up the next day.
95%
of patients report positive or neutral sentiment engaging with the AI agent
FAQs
What is a voice assistant?
A voice assistant is an AI-powered agent that handles patient calls immediately, 24/7, without needing live operators or staff to answer—saving healthcare organizations time while increasing revenue. Using natural language, patients can easily manage scheduling, refills, billing and record requests without hold times.
Phreesia VoiceAI doesn’t just take messages. It intelligently routes calls, escalates urgent issues and provides a complete, time-stamped audit trail for every interaction. No more missed opportunities or errors—just a more convenient patient experience.
How does Phreesia VoiceAI handle after-hours calls?
Phreesia VoiceAI means your team never misses a call, handling urgent and non-urgent calls seamlessly.
Urgent calls are routed immediately to the right clinical team or on-call provider, who is alerted in real time via a mobile app.
Non-urgent calls are directed to the correct department or release-of-information partner (ROI). Patients can also access information like medical requests, billing and prescription refills without staff involvement.
Whether it’s 3 p.m. or 3 a.m., Phreesia VoiceAI ensures patients receive the support they need, when they need it.
What types of patient calls can Phreesia VoiceAI automate?
Reduce staff workload and increase efficiency by letting Phreesia VoiceAI handle the most common patient interactions:
- Scheduling: Drive more visits and revenue by allowing patients to book appointments over the phone using natural language.
- Refills: Let patients request refills at any time while collecting complete information, including medication name, pharmacy, symptoms and more.
- Billing: Patients can check balances or pay bills anytime.
- Records: Phreesia VoiceAI automates medical records requests over the phone, capturing required details and routing them to the appropriate staff or release-of-information (ROI) partner.
- Clinical questions: Patient concerns are captured with accurate, automated message capture and intelligently routed to the appropriate clinical team.
- Referrals: Phreesia VoiceAI’s automation software efficiently handles the referral workload, generating revenue by filling appointments with new patients, capturing necessary data, scheduling faster and eliminating staff’s manual work.
How is Phreesia VoiceAI different from a traditional medical answering service?
Phreesia VoiceAI isn’t just another answering service—it’s a complete AI-powered solution designed to optimize patient access across the entire healthcare journey. Here’s how:
- 24/7 availability in multiple languages
- Triages and routes every patient call
- Handles high call volume efficiently, improving patient experience and team productivity
- Integrated with EHRs, capturing all patient interactions before, during and after visits — no audit gaps, no need for additional software
Phreesia VoiceAI is just one of Phreesia’s modalities, in addition to text and email, offering patients the convenience they expect from a modern practice. It’s one part of a comprehensive platform backed by over 20 years of workflow intelligence and already trusted by 4,650+ healthcare organizations. In the U.S., 1 in 6 patient visits are processed through Phreesia. Even better, Phreesia VoiceAI is ready to go live in less than a week.
Can Phreesia VoiceAI route calls to the right clinical team?
Absolutely. Advanced natural-language processing allows Phreesia VoiceAI to prioritize and route calls based on urgency level, call type and your organization’s preconfigured workflows, making sure nothing falls through the cracks. Whether it’s an emergency or a routine inquiry, Phreesia VoiceAI ensures every patient is connected to the right provider instantly.
