Appointment Reminders
Reach more patients and save staff time
Easily engage patients via text message, email or automated voice call
Reduce no-shows with customized, automated appointment reminders
Need a better way to reach patients before their visit? Appointment Reminders can help.
Phreesia’s Appointment Reminders tool lets you send customizable reminder and confirmation messages to patients in three different ways: email, text message and voice call. Then, we’ll automatically deliver them in patients’ preferred language and prompt them to confirm, cancel or request to reschedule their visit — no staff intervention required.
Don’t waste time playing phone tag. Instead, use Appointment Reminders to simplify communication, keep clinicians’ schedules full and support more accessible, inclusive ways to engage patients about their care.
How Appointment Reminders work
Phreesia sends an automated reminder message to the patient
The patient confirms, cancels or requests to reschedule their appointment directly from the reminder message
Responses are sent to the Phreesia Dashboard for staff review
Phreesia deploys an automated voice call to remind the patient of their upcoming visit
The patient confirms, cancels or requests to reschedule their appointment during the call
Responses are sent to the Phreesia Dashboard for staff review
If the patient does not answer the call, Phreesia leaves an automated message in their voicemail box
Results from across Phreesia’s network
Appointment Reminders drive tangible value—and the proof is in the numbers.
fewer no-shows among patients who confirm their appointment
more appointments confirmed or canceled using voice reminders
patients answer voice reminder calls
No-shows have decreased significantly since we started using Phreesia. Previously, we would have to manually call our patients, which took a lot of time—and patients often wouldn’t answer. Phreesia has helped improve our communication with patients and our appointment-reminder process.”
– Hillary Demski, Office Manager, Bidabadi Pediatrics