MEDICAL ANSWERING SERVICE

The industry-leading physician answering service software

Enjoy call triaging, secure texting and automatic documentation with PhreesiaOnCall—free with Phreesia.

Close-up of patient using Phreesia's medical answering service on mobile phone

Success stories

PhreesiaOnCall is a robust medical answering service for physicians.

See why physicians and staff trust Phreesia’s medical answering service.

How a complete medical answering service can support your healthcare organization

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Simplify care coordination

Consolidate everything onto a single platform for physicians and staff

Securely chat with patients

Engage 1:1 with patients in real time via HIPAA-compliant texting

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Get automatic alerts

Promote urgent call handling with 24/7 alerts for urgent calls after hours

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Improve efficiency

Save time and minimize manual work with smart, automated call tracking

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Protect personal numbers

Display your office line by default when you call patients back

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Set multiple contact methods

Stay available after hours—without sacrificing your personal life

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Customize call calendars

Swap on-call providers when their availability changes

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Engage via video

Turn calls into telehealth visits, no appointment scheduling needed

Get started with PhreesiaOnCall today

Beyond a medical answering service

PhreesiaOnCall is more than just a medical office answering service for physicians—it’s a next-level healthcare communication platform

Hospital worker using medical answering service on desktop computer
Benefits for providers
  • Minimize unnecessary interruptions by filtering calls by urgency
  • Review call details with automated transcriptions and recordings
  • Add notes via free-type and speech-to-text
  • Securely chat with patients via HIPAA-compliant texting
  • Display office line as caller ID, even if using a personal phone
Doctor using an answering service for physicians to speak to patient
Benefits for staff
  • View details from every call in a daily call log
  • Make notes, listen to messages and track follow-ups with timestamped signatures
  • Easily view provider notes and documentation (and add your own!)
  • Accurately route patients and minimize medical liability
  • Customize your on-call calendar with one tap
Patient using a physicians answering service to talk to doctor on phone
Benefits for patients
  • Get rapid support from doctors after placing an urgent after-hours call
  • Chat directly with care teams—not call centers
  • Engage with providers via telehealth or HIPAA-compliant texting
  • Add notes via free-type and speech-to-text
  • Receive fast callbacks from staff for clinical questions, prescription refills and more

Easily manage on-call workflows

Being on call is one of the most stressful parts of physicians’ jobs. That’s why you need physician answering service software that’s purpose-built for your unique after-hours needs.

That’s what makes our doctor answering service different. Designed by doctors for doctors, our HIPAA-compliant medical answering service technology lets you:

  • Filter calls by urgency
  • Get alerted how you want to
  • Quickly review message details
  • Add notes and documentation
  • Capture all after-hours activity in a centralized call log
  • Customize call trees, call calendars and more
Illustration of medical answering service workflow

How else can Phreesia support your organization?

Our medical answering service is the industry-leading solution for after-hours calls. But Phreesia is more than just an answering service for medical professionals.

We have robust solutions to help you:

Patient using Phreesia's scheduling tool to book appointment

Simplify scheduling

Customizable tools for scheduling, appointment tracking and referrals

Learn more >

Patient using Phreesia on mobile phone

Engage patients

Attract new patients and keep them coming back with our software suite

Learn more >

patient making payment to healthcare company on mobile phone

Increase revenue

Automate collections, check E&B in advance and get paid faster

Learn more >

Request a demo

Let us show you how Phreesia provides the modern, convenient healthcare experience your patients want and your staff expect.

If you are a patient trying to check in or cancel an appointment, please contact your healthcare provider's office directly.

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