Urgent Care Patient Intake

A customized patient intake experience for your practice

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Phreesia urgent care solution main header image showing physician speaking with a patient

Your patient intake partner

Phreesia knows that practices like yours must be prepared to deliver high-quality, specialized care at all times. Whether you’re managing a high volume of walk-in patients, responding to an emergency or just trying to run a more efficient practice, we can help.

ONE PATIENT,100 INTAKE TASKS

Whether they come in for a sore throat or a sprained ankle, every patient who walks through your door has unique needs. But completing all of the necessary intake tasks for each patient at every visit can seem impossible without an army of staff. Phreesia’s automated platform makes it happen and tailors the intake experience to each one of your urgent care patients.

  • Create a better patient experience

  • Complete the right intake tasks for every visit

  • Improve your understanding of your patients’ needs

  • Use Phreesia to do it all at scale, with consistency and fewer staff

Sample Phreesia profile for new urgent care patient complaining of painful urination
Phreesia mobile patient intake check in on phone
mobile patient intake check in on phone

Say goodbye to clipboards and scanning

Phreesia is designed to save your team—and your patients—the headache of check-in forms. Whether patients register at home, in the parking lot or in your office, Phreesia’s intake tools help streamline your operations, while giving patients the safe, contactless options they want and your providers the specific information they need.

Mobile

Send texts or emails that let your patients register up to a week before their appointment. They can check in from their mobile device at home, or in their car or another designated area when they arrive at your office. Mobile offers patients a convenient and contactless way to update their medical history, sign consents, make payments and take photos to store in their patient record.

PhreesiaPad

Patients who don’t use Phreesia Mobile to register can check in on our in-office, wireless tablets. The PhreesiaPad provides them with a private and secure option to enter their demographic information, complete clinical questionnaires, make payments and capture photos to store in their patient record.

Arrivals

Streamline check-in for those patients you see regularly, such as those coming in for allergy injection treatments. Phreesia Arrivals gives patients who need to check in quickly an efficient, self-service option.

Learn more about Patient Check-In >

The right questions,
the right answers

In healthcare, every patient is unique. Phreesia tailors the patient experience to each urgent care patient, capturing medical, family and social history, payment information and consents. The data is automatically sent back to your EMR/PM system, allowing you to collect a complete patient record.

  • Deliver patient-specific, guided intake interviews, on any personal device
  • Gather complete patient demographic profiles
  • Capture medical history, payments and e-signature consents
  • Integrate patient data with your EMR/PM system
Learn more about Clinical Support Workflows >
Sample urgent care practice patient intake form on the PhreesiaPad tablet, patient indicating painful urination
Sample Phreesia urgent care patient record indicating commercial HDHP + HSA insurance status

Insurance verification with results you can use

Need to know a patient’s copay? No problem. What about the remaining deductible? We’ll tell you. Phreesia’s automated Eligibility & Benefits application gives your staff the data they need in a manageable, simple-to-understand format.

  • Automatically verify insurance before or during the visit
  • Identify benefit information, such as co-insurance and deductibles
  • Accelerate reimbursement by reducing pending and denied claims
Learn more about Eligibility & Benefits Verification >

Collect more patient payments—before and after the visit

We get it—asking patients for payment can be difficult. But with patient financial responsibility making up 20% to 30% of provider revenue, everyone is feeling the pinch. Using Phreesia’s suite of payment applications, your practice can increase profitability, reduce A/R days, and offer patients flexible and convenient options to pay for their care.

  • E-cashiering
  • POS payments
  • Payment posting
  • Payment plans
  • Online payments
  • Phreesia Payment
    Assurance
Learn more about Patient Payment Solutions >
Data graphic illustrating that with Phreesia, medical practices (including urgent care) Data graphic illustrating that with Phreesia, medical practices (including dermatology) saw a significant increase in time-of-service payments
Woman holding her mobile phone and filling out Phreesia patient satisfaction survey for urgent care practices to track patient perceptions

Are my patients satisfied with their urgent care experience?

What did your patients think about their visit? How did they feel about your office’s wait time? Connecting with your patients and understanding their experience is critical to enhancing their care. It also helps you improve services, generate patient referrals and boost reimbursement rates. Phreesia’s post-visit surveys do just that: provide patient feedback in real time, giving you a clear picture of what they think.

  • Track patient perceptions
  • Identify service issues
  • Customize questions based on location and visit type
  • Measure progress on practice improvement efforts
  • Prepare for incentive-based patient satisfaction reports
Learn more about Patient Satisfaction Surveys >

Measure, understand and improve

Phreesia’s robust suite of analytic tools empowers you to take control of your organization’s financial and operational health. Our permission-based reports give you the insights you need to make the decisions that drive accountability and success in your organization.

Learn more about Analytics and Reports >
Sample Phreesia Analytics desktop screen for medical practices
Graphic with padlock to illustrate Phreesia security and privacy

Your partner in security

At Phreesia, privacy and security are our top priorities—not boxes we check during a once-a-year review. At each and every level of our organization, we foster a culture of compliance focused on safeguarding patient data. Phreesia adheres to industry-leading regulations and requirements for securing and protecting health data, and we set best-in-class policies across our entire company. We’re honored to have those efforts recognized with many of the industry’s most well-known certifications, including:

  • HITRUST CSF Certification
  • Payment Card Industry Data Security Standard (PCI DSS)
  • Security Organization Control (SOC) 2
Learn more about Privacy and Security >

Robust, bidirectional integrations