February 14, 2017 — Blog Posts

The ROI of Focusing on the Patient Experience

By Maureen McKinney

Judy Capko, healthcare management consultant and founder of Capko & Morgan

Providing a high-quality patient experience isn’t just the right thing to do. According to Judy Capko, a healthcare consultant and founder of Capko & Morgan, making the patient experience a practice management objective is also a good business decision. Phreesia Content Director Maureen McKinney spoke with Capko about some of the financial benefits of improving the patient experience, including improved retention and better performance in incentive-based payment programs.

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