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Get paid faster: How to accelerate revenue and decrease your cost to collect

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Rethinking referrals: How to improve the process for staff and patients

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Long-term success: How to operate a profitable practice with Phreesia

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Patient-Centered Care: One Leader’s Perspective

Listen to our podcast with Dr. George Garrow of the Primary Health Network for tips and best practices for delivering patient-centered care.

Why You Should Prioritize Price Transparency

Listen to our podcast with healthcare policy and improvement expert Dr. Mark Smith about why you should prioritize price transparency at your organization.

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Creating an Experience Strategy for Your Health System

In this webinar, learn the best way to achieve your goals with a comprehensive, intentional strategy that looks at every experience across the enterprise.

Practice Perspective: Improving the Patient Financial Experience

In our latest podcast interview, we chat with Davin Brown about the patient financial experience and his own organization’s efforts to improve it.

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Patient Experience: How to Go from Good to Great

In this podcast, medical operations/marketing expert Judy Capko fills us in on how you can apply high-performers strategies to your own practice.

Patient Analytics

Succeeding in Clinical Quality Improvement: An On-the-Ground Perspective

Alex Rader discusses how her organization approaches quality improvement, including how to set goals, onboarding new initiatives, and leveraging technology.

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The New World of Primary Care: Behavioral Health, Preventive Care and More

Katila Farley of Birmingham Internal Medical Associates discusses challenges primary care providers face navigating reimbursement changes and coordinating care.

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Attracting New Patients—and Retaining Your Established Ones

[PODCAST] Practice operations expert Elizabeth Woodcock discusses health organizations and their reputation, recruitment, and patient-centered experiences.

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Patient Payment Podcast: Collections Best Practices and Common Mistakes to Avoid

In this podcast, Dr. Deborah Walker Keegan shares common collections mistakes to avoid and best practices to boost payments whiles staying patient-centered.

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The ROI of Focusing on the Patient Experience

Judy Capko, a healthcare consultant, discusses the ROI of focusing on the patient experience, even improving performance in incentive-based payment programs.

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What Medical Practices Should Expect in 2017

We spoke with Elizabeth Woodcock, a practice operations and revenue cycle management expert, about what healthcare organizations should expect in 2017.

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Best Practices for Implementing New Technology in Your Healthcare Organization

In this webinar, we talk with two industry experts about for boosting staff engagement, reaching timelines and managing unexpected curve balls.