March 7, 2020

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March 3, 2020

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Phreesia’s communications products give you the tools to stay connected with patients and keep them informed during COVID-19 and beyond. By leveraging email and text messages, Phreesia reduces patient-staff interactions during in-person visits and cuts down on call volume at a time when many practices are experiencing staffing shortages.

PATIENT COMMUNICATION BEST PRACTICES

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Resources

Patient Communications

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Practice Announcements

As the COVID-19 situation continues to evolve, keep your patient population updated on the latest safety protocols at your offices, educate them on how to stay healthy and reduce the risk of transmission, and provide guidance on how and when to seek care. Phreesia Practice Announcements allows you to send broadcast messages to your entire patient population. You can choose from our library of pre-built templates or customize your own messages.

Patient Chat

Text individual patients directly about their upcoming virtual or in-person visit right from the Phreesia Dashboard. Staff can use Phreesia Patient Chat to text patients waiting in their cars to tell them when to come inside, to let patients know their provider is running behind schedule, or to reach out to patients who are not showing up in a virtual waiting room for their scheduled telehealth visit.

Health Campaigns

Send targeted messages to specific patient populations or individuals using Phreesia’s Health Campaigns application. For example, provide educational materials for vulnerable patient populations, such as the elderly, those with chronic medical conditions, immunocompromised individuals, and pregnant women.

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Example Templated Content Available

Basic information on COVID-19 

Introduction to your practice’s telehealth/virtual visits 

Guidance for patients who are sick with COVID-19 and staying home

How to care for others in household who are sick 

Specific information for high-risk patients  

How to talk to children about COVID-19

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Success Stories

A Southeastern primary care practice sent 1,260 messages through Phreesia’s Patient Chat, streamlining pre-visit patient communications and saving significant time for staff.

By leveraging Phreesia’s Health Campaigns, a FQHC sent its patients 44,000+ telehealth appointment messages and scheduled nearly 1,500 virtual visits in two weeks.

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Fill out the short form below to be contacted about setting up Patient Communications at your organization.

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If you are a patient, please contact your healthcare provider directly. Please do not send any sensitive personal or health information.

DOWNLOAD Phreesia's COVID-19 Playbook