Digital tools have reshaped healthcare—but for many patients, the first connection is still a phone call. 

Whether it’s to book an appointment, ask about a bill or check on a prescription, that call is more than just a task. It’s a high-value interaction that shapes patient experience, loyalty and revenue—often in seconds. 

Inbound calls aren’t background noise—they’re strategic touchpoints. 

• A quick, helpful scheduling call sets the tone for the entire visit 
• A clear billing process reduces stress and accelerates payment 
• A smooth refill request keeps care on track and prescriptions filled on time 

Handled well, these calls create value. But when missed or mismanaged, the impact adds up fast. 

In high-volume settings, this isn’t an occasional issue, it’s a pattern: 

• Missed calls = lost appointments and lost revenue
• Confusing billing conversations = delayed payments and patient frustration
• Repetitive tasks = staff burnout and low morale   

Left unchecked, these issues weaken the patient experience and drain resources. 

But here’s the reality: Even when teams are committed to great service, they’re stretched thin. The sheer volume of calls—many of them routine—makes it nearly impossible to give every patient the attention they deserve. 

That’s where technology comes in. With advances in AI-powered call solutions, healthcare organizations can handle high call volumes more efficiently—without sacrificing the personal touch. 

Modernizing how healthcare handles inbound calls 

AI-powered call solutions help healthcare organizations meet rising patient expectations without overwhelming their teams. By automating routine conversations and intelligently routing requests, these tools improve speed, accuracy and satisfaction while freeing up staff for more complex needs. 

Phreesia VoiceAI is built to do just that. 

Designed specifically for healthcare, Phreesia VoiceAI uses conversational AI to handle routine inbound calls efficiently and accurately—24/7. Rather than relying solely on front-desk staff, Phreesia VoiceAI acts as a virtual assistant, guiding patients through common tasks with speed, clarity and consistency. 

Here’s how Phreesia VoiceAI transforms phone workflows: 

• Streamlines scheduling by capturing intent and routing requests automatically 
• Reduces administrative burden by managing high-volume inquiries like refills, billing and appointment confirmations 
• Enhances patient satisfaction with fast, helpful interactions—no more long hold times or voicemail runarounds 
• Protects revenue by ensuring no call—and no opportunity—is missed 

Reclaiming staff time and elevating care 

Instead of spending hours of their day answering “What time is my appointment?” or “Can I have my prescription refilled?”, your staff can focus on tasks that require empathy and clinical insight—things automation can’t (and shouldn’t) replace. 

That shift doesn’t just improve operations. It enhances care quality, boosts staff morale and creates space for meaningful human connection when it matters most. 

Why healthcare leaders should pay attention now 

This isn’t about replacing staff—it’s about empowering them. 

With rising call volumes, labor shortages and growing patient expectations, healthcare leaders need scalable solutions that preserve experience and support financial outcomes. Phreesia VoiceAI delivers just that. 

Whether you oversee a large health system or a three-provider specialty group, your phone lines hold untapped potential. 

Phreesia VoiceAI helps you unlock it. 

Every call counts 

Improving the patient experience and streamlining operations doesn’t always require sweeping changes. Sometimes, it starts with something as simple and powerful as answering the phone better. 

With the right tools, you can make every call more personal—even when demand is high and time is short. 

Because in healthcare, every touchpoint matters. 

And every call counts.