Into Practice

Your go-to resource for the healthcare insights, news,
and analysis that drive your organization’s success.


November 15, 2021 — Operations, Patient Experience, Staffing

The staffing crisis is making patient access worse. Technology can help.

Patient scheduling appointment on a computer with calendar image in background
November 12, 2021 — Operations, Patient Experience

The key to reducing no-shows: Empower your patients

patient and staff text chat in real time
September 9, 2021 — , Patient Experience

4 reasons to use two-way text messaging with your patients

How automated schedule management improves patient access

July 30, 2021 — Operations, Patient Experience, Staffing

Short on staff? Efficiency—not hiring—may be the best answer

4 ways to enhance the patient financial experience

December 29, 2020 — Operations, Patient Experience

4 Reasons to Implement Contactless Patient Intake

Doctor and patient wearing masks during in-person appointment

How to Help Patients Feel Safe Returning for In-Person Appointments

August 13, 2020 — Clinical, Operations, Patient Experience

Resilience and Flexibility: Ambulatory Care Responds to a New Wave of COVID-19

How Preferred-Language Communication Improves Care and the Patient Experience

7 Reasons to Offer Patient Self-Scheduling

May 1, 2020 — Operations, Patient Experience

Patient Intake for Telehealth: Why it Matters