Summary
Don’t have time to read the entire 23.11 Release Notes? We understand—you’re busy! Use the table of contents on the left to easily jump to different sections, if needed.
Appointments
Multi-Language Appointment Forms
We now provide translations for Self-Scheduling and Appointment Request forms. Standard content on both forms is pre-translated and ready to use.
If you have custom content, such as questions, headers, footers and intercepts, you can edit translations for these by accessing the new Translation Tool dashboard.
With this release, you can update translations within each line item. We plan to improve this process to allow bulk uploads for translation updates in the future.
Patients will be able to change the form language via a dropdown, which will automatically populate selected languages under Interview Settings > Interview Config.
This feature will be immediately available for all clients using multi-language and appointment forms (either the Appointment Request form or the Self-Scheduling form).
Eligibility and Benefits
New and Improved Copay Overlay
We’ve updated the overlay that appears when you manually update a patient’s copay information. Now, staff can specify the preferred copay value directly within this overlay. With this change, we’ve reduced the number of clicks needed to update copay information from five to just one—saving time and increasing efficiency.
This feature will be immediately available.
Registration
Patient Report Update
We have refined the Patient Report functionality into a more visually intuitive experience. You’ll benefit from a better use of space, a more modern appearance and a streamlined question display that allow you to see all relevant responses in one view.
These updates will be immediately available.
Communications
Non-Integrated Patient Outreach Manager: Requirements Update
We’ve changed the file upload requirements for our non-integrated Patient Outreach Manager (POM) so that you can upload a file even if some patients are missing a cell phone number or email address.
While these fields are no longer required, you’ll need to have at least one valid form of patients’ contact information to successfully send campaigns.
This change will be immediately available to all organizations currently using the non-integrated POM.
Content
Patient Feedback Header
We now offer enhanced user support for Digital Patient Engagement (DPE), the optional educational content presented after intake to patients who opt in to receive it. This functionality will allow patients to review frequently asked questions about DPE and/or to contact Phreesia directly from their own device if they need further assistance.
This functionality will be enabled in waves beginning Sept. 12 for all organizations that use DPE.
New PHR: SNAP-IV 26 Module
We’ve added the SNAP-IV 26 Teacher and Parent Rating Scale (SNAP-IV 26) to our library of content. It’s a 26-item questionnaire to assess children for symptoms of attention-deficit/hyperactivity disorder (ADHD).
For additional details or enablement instructions, please reach out to your Phreesia representative.
New PHR: NC SDOH Module Suite
We now offer the North Carolina State SDOH workflow to measure the impact of the social determinants of health (SDOH)—including food insecurity, housing instability, unmet transportation needs and interpersonal violence—on a person’s health and well-being. For additional details or enablement instructions, please reach out to your Phreesia representative.
New PHR: FAAM Module
We now offer the Foot and Ankle Ability Measure (FAAM) to assess ankle injuries, including sprains, tendonitis, tears and fractures.
For additional details or enablement instructions, please reach out to your Phreesia representative.
New PHR: Health Leads Module
We now offer Health Leads to measure health-related social needs (social determinants of health).
For additional details or enablement instructions, please reach out to your Phreesia representative.
New PHR: MDHAQ Module
We now offer the Multi-Dimensional Health Assessment Questionnaire (MDHAQ) to measure daily functioning/limitations for patients with rheumatic diseases.
For additional details or enablement instructions, please reach out to your Phreesia representative.
New PHR: Healthcare Experience Module
We now offer a standardized set of questions that you can include in your workflows to gather information from patients regarding their healthcare experiences.
For additional details or enablement instructions, please reach out to your Phreesia representative.
New ED/Hospitalization Follow-Up Outreach Health Campaigns
We’ve created two new outreach health campaigns to educate patients on the importance of following up after an emergency department visit or hospitalization at a health system. We offer templates that are tailored to both adult and pediatric patient populations.
Templates are automatically available in Communication Customization for all existing Health Campaigns users.
Reminder
Managed Services
Are you short-staffed or just need an extra hand? We can help.
Phreesia now offers Managed Services, a subscription-based offering that gives you access to trained patient support specialists to help manage your day-to-day responsibilities. Managed Services gives you a dedicated team to support whatever you need, including scheduling, outbound calling, insurance pre-work, collections monitoring and communications, referral management and data entry.
Managed Services is adaptable to your existing workflows and flexible to your specific needs, allowing you to scale up or down at any given time. That means you can reduce workflow strain, backfill productivity gaps and reallocate your star staff to more complex, high-value tasks.