Rated #1 in Patient Intake Management by KLAS

Overall KLAS

Overall product quality

8.4 out of 9

Overall tangible outcomes

8.4 out of 9

Would buy

The proven leader in Patient Intake Management

KLAS launched the Patient Intake Management category in 2018. Since then, Phreesia has been rated the top-ranked patient intake vendor four times by healthcare providers.

Phreesia delivers the best customer experience

The results are in – our clients have ranked Phreesia as the industry leader in proactive service, overall product quality, customer support during COVID-19 and more.

100 percent of Phreesia customers surveyed by KLAS indicated they would buy Phreesia again.

98 percent of clients said Phreesia was a part of their long-term plans.

Phreesia-KLAS report shows patients want convenience, digital access tools

Patients want digital tools that make their healthcare experience more convenient and improve their access to care, according to a joint report from KLAS and Phreesia released in May entitled, “Patient Perspectives on Patient Engagement Technology 2022.” Patients said they most want features like online appointment self-scheduling, digital check-in and bill pay solutions from their healthcare providers. But gaps exist in what patients want and what is offered by vendors and provider organizations.

KLAS and Phreesia partnered on this report because they share a common mission of improving healthcare and the patient experience, and they recognize that patients’ voices and preferences are not always reflected in healthcare technology. The two organizations leveraged the size and scale of Phreesia’s network—capturing insights from nearly 13,000 patients who used Phreesia’s intake platform for appointment check-in.

Phreesia CEO joins “The Patient Voice: Amplified” Podcast to discuss patients’ technology preferences

In the latest episode of its podcast, “The Patient Voice: Amplified,” KLAS chats with our CEO Chaim Indig about how patients’ expectations for their healthcare experience have changed. Plus, he shares how patient-centric digital tools can better activate them in their care and align with their preferences.

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