Keeping the Consumer in Focus in 2022: Building a Patient-Centric Strategy Amid a Pandemic

Operations Patient Experience RCM Webinar

2021 brought yet another year of uncertainty and challenges for healthcare organizations. Although many healthcare organizations have figured out how to manage effectively through the ebbs and flows of COVID, there’s no question that many long-term goals and strategic initiatives have taken a backseat to immediate crises, such as the Omicron variant. As the industry moves into 2022, how can leaders stay focused on the long-term strategy and financial health of their organizations while still weathering the pandemic?

To find out, watch our webinar with Patrick Maher, a Partner at Strategy&, PwC’s strategy consulting business; and Inshita Wij, a Director at Strategy&, who offer an overview of the top issues that healthcare leaders should prepare for in 2022, including the growth of consumerism and patients’ changing expectations, digital transformation and telehealth. Patrick and Inshita share strategies for addressing these various priorities, as well as key insights from a survey of over 1,000 healthcare consumers during the pandemic, reflecting both opportunities and challenges for healthcare organizations in the long game of consumer transformation.

Watch this webinar to learn about:

  • A long-term perspective of the evolution of the healthcare ecosystem focused on health consumers—and how COVID-19 has accelerated several aspects of this future
  • How health systems can optimize their digital front door to align with consumer expectations
  • Strategies for leveraging virtual care as a strategic asset
  • The top issues facing healthcare providers during 2022 based on feedback from over 30 leading health systems across the U.S.

Request a demo

Let us show you how Phreesia provides the modern, convenient healthcare experience your patients want and your staff expect.

Phreesia cannot accept any sensitive personal or health information. Please contact your healthcare provider directly.

By submitting this form, you agree to Phreesia’s Privacy Policy