Zero-Contact Intake

While healthcare providers continue to transition visits to telehealth, many patients still require in-person care. Phreesia’s Zero-Contact Intake offers a safe convenient, contactless check-in experience for patients and staff.

Patients can complete their registration from home, in their car or from another designated space. Zero-Contact Intake also lets staff manage the intake process from a remote location without the need to physically handle patient paperwork, IDs, insurance cards or credit cards, helping to limit exposure and create safer in-person interactions for everyone.

DOWNLOAD Phreesia’s COVID-19 Playbook

Key Benefits Across Care Settings

Ambulatory Clinics

Eliminate the waiting room

Alternative Care Settings

Support drive-through appointments, car intake and triage tents


Bypass face-to-face registration

Contactless Workflows

Scheduled Appointments

Patient receives an email or text prompting them to pre-register for their appointment

Patient completes COVID-19 screening and registration on their personal device

Patient is instructed to call the facility upon arrival and to wait in their car until their provider is ready to see them

Staff texts patient from the Phreesia Dashboard when it’s time for them to come in and lets them know where to go

Walk-In/Drive-Through Appointments

Patient arrives at the facility and calls a central number from their car

Staff sends a text or email to the patient with a link to complete the COVID-19 screening and their registration

After completing the forms, the patient is instructed to wait in their car

Staff texts the patient from the Phreesia Dashboard when the provider is ready to see them and directs them to a specific room

COVID-19 Vaccine Management Solution

As health systems, federally qualified health centers and medical practices work to vaccinate their patients for COVID-19, Phreesia is here to help. Our Vaccine Management Solution offers an end-to-end set of outreach, intake, reminder and recall tools to increase vaccine uptake, address hesitancy and manage waitlists.

Learn more about our COVID-19 Vaccine Management Solution >

Two-Way Patient Chat

Patient Chat further streamlines Phreesia’s contactless workflows by allowing staff to text individual patients about their upcoming virtual or in-person visit directly from the Phreesia Dashboard. Staff can also use Patient Chat to let patients waiting in their cars know when to come inside, or to let them know if their provider is running behind schedule.



Contactless Patient Intake: Improving Operations at Your Practice During COVID-19 and Beyond


WEBINAR (with Becker’s Healthcare)

The End of The Waiting Room: Using Zero-Contact Intake to Improve Safety and Transform the Patient Experience


Success Stories

A large national health system implemented Zero-Contact Intake at nearly 1,000 ambulatory practices in just one week.

A pain management practice used Phreesia’s COVID-19 Screening Module to identify 6,000+ at-risk patients before the visit.

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Let us show you how Phreesia provides the modern, convenient healthcare experience your patients want and your staff expect.

If you are a patient trying to check in or cancel an appointment, please contact your healthcare provider's office directly.

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