Healthcare organizations are continuing to offer more telehealth options to patients, particularly in response to COVID-19. Phreesia’s Intake for Telehealth allows our clients to gather the intake information they need for each telehealth visit, including consents, at scale. Patients pre-register before their visit, and they also receive education about how the telehealth visit will work. Right before their appointment, patients receive specific instructions and information, such as a link to enter a virtual waiting room.
Intake for Telehealth Workflow:
Patient is scheduled for a telehealth appointment
Patient receives an email or text to pre-register and sign consents 3 days before their visit
After completing pre-registration, patient reviews information about what to expect during their visit
Minutes before their visit, patient receives an email or text to finalize check-in
Patient clicks a link to enter a virtual waiting room or is shown how to start the session
Staff can access post-telehealth visit reports
Healthcare organizations are successfully using Phreesia’s Intake for Telehealth solution to gather important patient information for each telehealth visit, at scale. We work alongside many telehealth vendors, including:
A Florida multispecialty group used Intake for Telehealth to capture intake information for more than 19,000 telehealth visits in just three weeks.
A large urology group reduced its no-show rate for telehealth visits by 90% in its first month of using Phreesia’s Intake for Telehealth offering.