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Thursday, July 2 at 1pm ET

UPCOMING WEBINAR

The Road to Recovery: Maximizing Practice
Revenue During COVID-19

If you're interested in using our COVID-19 Screening Module, please click here.

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How are you screening for COVID-19?

What guidance are you using to determine the screening questions and how quickly are you updating the guidance when it changes?

Will you share best practices across your network?

We’ve trained our staff to ask patients about recent travel and we have signs up requesting that patients don a mask when they have a fever or respiratory symptoms. Are any of these efforts redundant?

What are the benefits of using this screening with Phreesia’s Pre-Visit Mobile capability?  

How are you screening for COVID-19? 

To help identify patients who may be ill with or who may have been exposed to Coronavirus Disease 2019 (COVID-19), we developed a questionnaire modeled on the Center for Disease Control and Prevention’s (CDC’s) flowchart for healthcare professionals. Education and these screening questions appear at the start of both pre-visit and in-office interviews to provide real-time instructions for patients based on their answers. We are updating our screening module as the CDC’s guidelines change.  

What guidance are you using to determine the screening questions and how quickly are you updating the guidance when it changes?

We are following the CDC guidance for healthcare professionals. The current version reflects the CDC’s most recent guidance, and we will continue to update to align with the CDC as quickly as we can make the requisite platform changes. 

Will you share best practices across your network?

We are actively soliciting feedback from our practice network about screening and messaging to patients and staff. Our network has mobilized quickly and been eager to share ideas with their peers.  

We’ve trained our staff to ask patients about recent travel and we have signs up requesting that patients don a mask when they have a fever or respiratory symptoms. Are any of these efforts redundant?

Those efforts are not duplicative. Phreesia has specific value as we can tell at-risk patients who complete the screening questions pre-visit to call before coming in and we can alert staff of at-risk patients. Your practice can also use Phreesia to proactively send out announcements. Signage can also help advise symptomatic patients to put on a mask as soon as they enter your facility and staff can also ask patients about their travel history. We are broadly hearing that patients and staff appreciate that efforts are being made to protect their health.

What are the benefits of using this screening with Phreesia’s Pre-Visit Mobile capability?  

With Pre-Visit Mobile, patients can check in on their own devices and answer our coronavirus screening questions prior to their visit. If they are identified as at-risk based on their recent travel, symptoms or contact with others, they will receive a message to call their doctor’s office before coming in for their visit, as well as further instructions depending on their answers. This workflow helps to more quickly identify at-risk patients and limit exposure to other patients and healthcare staff.

RECENTLY ADDED CONTENT

Zero-Contact Intake webinar: Keeping Your Staff and Patients Safe During COVID-19 

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FAQs

Our COVID-19 Product Offerings

What would you like to accomplish?

COVID-19 Screening Module

Automatically screen patients 
for self-reported COVID-19 risk factors during intake, before the visit

Intake for Telehealth

Capture important intake information ahead of each telehealth visit and facilitate the start of virtual sessions

Zero-Contact Intake

Reduce face-to-face interactions to keep patients and staff safe during intake

Screen patients for COVID-19 risk factors

Adhere to the latest CDC guidelines

Direct at-risk patients to the right care setting

Support no-waiting-room workflows (e.g. car check-in)

Help patients check in from home for in-person visits

Limit exposure during emergency and urgent-care visits

Shift a large volume of visits to telehealth

Perform all of the necessary intake tasks for virtual visits

Set expectations with patients for their telehealth visit

Broadcast important updates to all my patients 

Text individual patients about their virtual or in-person visit 

Send targeted messaging to specific patient groups

Patient Communications

Stay connected with patients and keep them informed with email and text outreach

Phreesia extends our gratitude to healthcare providers and staff for your tireless efforts to protect patients and combat the spread of COVID-19. We're committed to helping medical groups and health systems stay safe, stay open and continue to see patients. Whether that means supporting you as you transition to telehealth visits, helping you communicate changes to your patient base, enabling you to screen patients for COVID-19 risk factors or helping you minimize contact during in-person visits, Phreesia is here for you.

Coronavirus Disease 2019

P H R E E S I A ' S   R E S P O N S E

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(COVID-19)

Resources

Status Updates

July 1, 2020 at 4:00 PM ET

VIEW ALL STATUS UPDATES

Client Stories

Anderson Hills Pediatrics Embraces Virtual Visits, Intake for Telehealth in Response to COVID-19

April 16, 2020 at 5:30 PM ET 

READ POST

Client Panel Shares Experiences, Tips for Others Looking to Implement Virtual Visits 

April 14, 2020 at 5:15 PM ET 

READ POST

United Urology Uses Self-Scheduling to Ramp Up Telehealth Visits

April 6, 2020 at 6:30 PM ET 

READ POST

Addressing Social Determinants of Health as Part of COVID-19 Response Efforts 

April 3, 2020 at 5:15 PM ET 

READ POST

Health System Shares Efforts to Reduce Risk During In-Person Visits 

April 2, 2020 at 5:35 PM ET 

READ POST

Practices Designate Sick and Well Locations, Shift Appointment Scheduling to Minimize Risk

March 31, 2020 at 6:45 PM ET 

READ POST

Lessons Learned: Key Takeaways from “Managing Patient Intake for Telehealth” Client Salon

March 27, 2020 at 5:30 PM ET 

READ POST

Using Announcements to Communicate with Patients  

March 24, 2020 at 6:00 PM ET

READ POST

Key Client Takeaways from Phreesia’s Peer-to-Peer Webinar

March 23, 2020 at 6:15 PM ET

READ POST

Directing Patients to Wait in Their Cars to Prevent the Spread of COVID-19

March 19, 2020 at 7:45 PM ET

READ POST

Medical Groups Work to Boost Staff Morale During COVID-19

April 17, 2020 at 5:10 PM ET 

READ POST

Data Insights

November 12, 2020 at 1:13 PM ET

Since February 10, 2020, Phreesia has collected over 29.5M COVID-19 screenings in 49 states plus Washington D.C. and the Virgin Islands for self-reported risk factors, including symptoms and potential exposure, such as contact with known cases or travel to affected regions. The screening module has evolved over time with CDC guidelines. Starting March 2, practices using the standard module began asking all patients about symptoms, which is the focus of the data shared here. 

Read the full data insights post

VIEW ALL DATA INSIGHTS

Divert patients to schedule telehealth visits

Fill up my schedule in preparation for reopening and recovery

Book appointments with limited scheduling staff

Reach out to at-risk patients to schedule a visit

Appointment Scheduling

Prompt patients and referring providers to schedule appointments so you can focus on providing care 

Mid-Atlantic Orthopedic Clinic Shifts to Virtual Visits Using Phreesia Intake for Telehealth 

April 21, 2020 at 5:45 PM ET 

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Documents

Links

Resources

Webinar Replays

Addressing Health Equity and Social Determinants at the Point of Care

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UPCOMING WEBINAR

Thursday, October 15 at 11 AM ET

The Wall Street Journal's Feature
"Rethinking the Hospital for the Next Pandemic"
featuring Phreesia client Memorial Health System

READ THE ARTICLE

Subscription required

Increasing Patient Visit Volume During the COVID-19 Pandemic

April 23, 2020 at 5:07 PM ET 

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Gastroenterology Practice Leverages Zoom, Phreesia’s Intake for Telehealth to Shift to Virtual Visits 

April 27, 2020 at 5:25 PM ET 

READ POST

Zero-Contact Intake Supports Drive-Through COVID-19 Testing Workflow

April 28, 2020 at 5:03 PM ET 

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Medical practices use Patient Chat to text information to patients during COVID-19

May 1, 2020 at 6:16 PM ET 

READ POST

Lakeside Pediatrics Adds New Triage, Screening Process for Improved Safety During COVID-19 Pandemic 

May 5, 2020 at 5:58 PM ET 

READ POST

We are delaying our COVID-19 Screening Module updates planned for 7/6/20, due to practice feedback around the recent surges of new COVID-19 cases in many states.  

We have made the decision to keep the existing travel question, and are planning for additional updates, including: 

  • If patients indicate recent travel, adding a follow-up question to capture where the patient traveled to 
  • Limiting patient alerting for travel to reduce inbound call volume, but continuing to alert practice staff so they can take the right action based on state and community guidelines 

We are targeting these changes for the week of 7/13 and will include the other previously announced changes around symptoms and testing at that time too. We appreciate the continued partnership from all of our practices utilizing the COVID-19 screening module and thank you all for the feedback.  

Read the full status update

Webinar Recap: How a Leading Specialty Practice is Responding to COVID-19

May 12, 2020 at 6:30 PM ET 

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FQHC Improves Telehealth Process, Practice Communications with Phreesia’s COVID-19 Offerings  

May 15, 2020 at 3:14 PM ET 

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The Impact of the COVID-19 Pandemic on Outpatient Visits: A Rebound Emerges

READ THE REPORT

Read the latest report from the Commonwealth Fund, Harvard University and Phreesia

Phreesia Helps The Derm Group Ramp Up Telehealth and Rebuild Its Schedule

READ POST

May 22, 2020 at 3:43 PM ET 

Webinar Recap: How a Leading Surgical Group is Safely Restarting Elective Procedures

June 1, 2020 at 5:28 PM ET 

READ POST

Rapid implementation of telehealth, self-scheduling helps Family HealthCare Associates meet patient needs during pandemic

June 8, 2020 at 5:33 PM ET 

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Family Practice Associates of Lexington Boosts In-Office Preventive Care Visits with Self-Scheduling and Health Campaigns

June 16, 2020 at 5:51 PM ET 

READ POST

The Impact of the COVID-19 Pandemic on Outpatient Visits: Changing Patterns of Care in the Newest COVID-19 Hot Spots

READ THE REPORT

Read the latest report from the Commonwealth Fund, Harvard University and Phreesia

The Wall Street Journal's Feature "Rethinking the Hospital for the Next Pandemic"
featuring Phreesia client Memorial Health System

READ THE ARTICLE

Subscription required

As the Pandemic Evolves, So Do Ambulatory Care Practices

READ THE ARTICLE

Read interviews with physicians at six different practices that use Phreesia about how the pandemic is impacting their operations

This is supposed to be telemedicine’s time to shine. Why are doctors abandoning it?

READ THE ARTICLE

Phreesia and Harvard discuss the unexpected rapid decline in the use of telemedicine

Notable News

Using Phreesia’s Patient Chat, a Northwest Dermatology Group Increases Pre-Visit Patient Check-Ins

July 17, 2020 at 3:46 PM ET 

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How to Implement Curbside Check-in and Contactless Registration for Patients

READ THE ARTICLE

HealthLeaders Media feature story about how AdventHealth is shifting from physical waiting rooms to alternative workflows like car check-in with Phreesia's Zero-Contact Intake

At Health First, preregistration tech streamlines processes and boosts collections

READ THE ARTICLE

The Florida provider organization sees 56% of registrations completed by patients as it continues screening for patients at risk for COVID-19

How Memorial Health System, Health First are transforming the traditional waiting room with Zero-Contact Intake

READ THE ARTICLE

Recap of Becker's Healthcare Health IT + Revenue Cycle Management Virtual Event 

Kentucky’s largest retina practice leverages Phreesia to keep its vulnerable patient population safe during COVID-19

July 17, 2020 at 3:46 PM ET 

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Phreesia Clients Share Best Practices for Communicating to Patients About Vaccine and Preventive Care During COVID-19

September 10, 2020 at 4:45 PM ET 

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