In February 2020, in response to the outbreak of Coronavirus Disease 2019 (COVID-19), Phreesia developed a COVID-19 Screening Module, based on CDC guidelines. The module was designed to identify patients with COVID-19 risk factors before they arrive for their appointment and upon arrival at their visit, and alert both patients and staff to take appropriate action based on patients' responses. We have been updating the module as CDC guidelines change to be sure our clients are screening their patients using the most up-to-date public health guidance. Our screening module is available to our clients at no charge. 

We will regularly update this page with information about new CDC guidelines and changes to our screening module.

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If you're interested in using our COVID-19 Screening Module, please click here.

Coronavirus Disease 2019 (COVID-19)

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Managing Patient Intake for Telehealth Part 2

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UPCOMING SALON

Tuesday, April 7, 2020 at 2PM ET

Phreesia extends our gratitude to healthcare providers and medical staff for your tireless efforts to protect patients and combat the spread of COVID-19. We are honored to support you in keeping our communities healthy and safe.

In order to best support our clients in their response to the current pandemic, we made the following updates to our COVID-19 product offerings:

  • We made enhancements to our Visits Performance Report to help users understand the impact of telehealth visits on practice operations through visits volume and other metrics.

  • We also added a new Patient Search bar in the Patient Details tab to easily find patient visits using name, DOB or chart number. Users can use this search bar to find patients’ visit details to find which practice location they visited, on what date/time and which provider they saw in the event users need to quickly identify patient who might be at-risk for COVID-19.

If you're interested in using our COVID-19 Screening Module, please click here.

© 2020 PhreesiaTM All rights reserved.

April 2, 2020 at 5:10 PM ET

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FAQs

How are you screening for COVID-19?

What guidance are you using to determine the screening questions and how quickly are you updating the guidance when it changes?

Will you share best practices across your network?

We’ve trained our staff to ask patients about recent travel and we have signs up requesting that patients don a mask when they have a fever or respiratory symptoms. Are any of these efforts redundant?

What are the benefits of using this screening with Phreesia’s Pre-Visit Mobile capability?  

How are you screening for COVID-19? 

To help identify patients who may be ill with or who may have been exposed to Coronavirus Disease 2019 (COVID-19), we developed a questionnaire modeled on the Center for Disease Control and Prevention’s (CDC’s) flowchart for healthcare professionals. Education and these screening questions appear at the start of both pre-visit and in-office interviews to provide real-time instructions for patients based on their answers. We are updating our screening module as the CDC’s guidelines change.  

What guidance are you using to determine the screening questions and how quickly are you updating the guidance when it changes?

We are following the CDC guidance for healthcare professionals. The current version reflects the CDC’s most recent guidance, and we will continue to update to align with the CDC as quickly as we can make the requisite platform changes. 

Will you share best practices across your network?

We are actively soliciting feedback from our practice network about screening and messaging to patients and staff. Our network has mobilized quickly and been eager to share ideas with their peers.  

We’ve trained our staff to ask patients about recent travel and we have signs up requesting that patients don a mask when they have a fever or respiratory symptoms. Are any of these efforts redundant?

Those efforts are not duplicative. Phreesia has specific value as we can tell at-risk patients who complete the screening questions pre-visit to call before coming in and we can alert staff of at-risk patients. Your practice can also use Phreesia to proactively send out announcements. Signage can also help advise symptomatic patients to put on a mask as soon as they enter your facility and staff can also ask patients about their travel history. We are broadly hearing that patients and staff appreciate that efforts are being made to protect their health.

What are the benefits of using this screening with Phreesia’s Pre-Visit Mobile capability?  

With Pre-Visit Mobile, patients can check in on their own devices and answer our coronavirus screening questions prior to their visit. If they are identified as at-risk based on their recent travel, symptoms or contact with others, they will receive a message to call their doctor’s office before coming in for their visit, as well as further instructions depending on their answers. This workflow helps to more quickly identify at-risk patients and limit exposure to other patients and healthcare staff.

COVID-19 Screening Module

Automatically screen patients 
for self-reported COVID-19 risk factors during intake, before the visit  

OUR PRODUCT OFFERINGS

Intake for Telehealth

Capture important intake information 
ahead of each telehealth visit and facilitate the start of virtual sessions  

Zero-Contact Intake

 Reduce face-to-face interactions to keep patients and staff safe during intake   

RECENTLY ADDED CONTENT

Zero-Contact Intake webinar: Keeping Your Staff and Patients Safe During COVID-19 

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April 2, 2020 at 5:35 PM ET 

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Addressing Social Determinants of Health as Part of COVID-19 Response Efforts 

April 3, 2020 at 5:15 PM ET 

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United Urology Uses Self-Scheduling to Ramp Up Telehealth Visits

April 6, 2020 at 6:30 PM ET 

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