Phreesia's COVID-19 Screening Module - questions and workflow
Phreesia's COVID-19 Screening Module - workflow video
Thursday, July 2 at 1pm ET
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What guidance are you using to determine the screening questions and how quickly are you updating the guidance when it changes?
We’ve trained our staff to ask patients about recent travel and we have signs up requesting that patients don a mask when they have a fever or respiratory symptoms. Are any of these efforts redundant?
How are you screening for COVID-19?
To help identify patients who may be ill with or who may have been exposed to Coronavirus Disease 2019 (COVID-19), we developed a questionnaire modeled on the Center for Disease Control and Prevention’s (CDC’s) flowchart for healthcare professionals. Education and these screening questions appear at the start of both pre-visit and in-office interviews to provide real-time instructions for patients based on their answers. We are updating our screening module as the CDC’s guidelines change.
What guidance are you using to determine the screening questions and how quickly are you updating the guidance when it changes?
We are following the CDC guidance for healthcare professionals. The current version reflects the CDC’s most recent guidance, and we will continue to update to align with the CDC as quickly as we can make the requisite platform changes.
Will you share best practices across your network?
We are actively soliciting feedback from our practice network about screening and messaging to patients and staff. Our network has mobilized quickly and been eager to share ideas with their peers.
We’ve trained our staff to ask patients about recent travel and we have signs up requesting that patients don a mask when they have a fever or respiratory symptoms. Are any of these efforts redundant?
Those efforts are not duplicative. Phreesia has specific value as we can tell at-risk patients who complete the screening questions pre-visit to call before coming in and we can alert staff of at-risk patients. Your practice can also use Phreesia to proactively send out announcements. Signage can also help advise symptomatic patients to put on a mask as soon as they enter your facility and staff can also ask patients about their travel history. We are broadly hearing that patients and staff appreciate that efforts are being made to protect their health.
What are the benefits of using this screening with Phreesia’s Pre-Visit Mobile capability?
With Pre-Visit Mobile, patients can check in on their own devices and answer our coronavirus screening questions prior to their visit. If they are identified as at-risk based on their recent travel, symptoms or contact with others, they will receive a message to call their doctor’s office before coming in for their visit, as well as further instructions depending on their answers. This workflow helps to more quickly identify at-risk patients and limit exposure to other patients and healthcare staff.
RECENTLY ADDED CONTENT
Zero-Contact Intake webinar: Keeping Your Staff and Patients Safe During COVID-19
FAQs
Our COVID-19 Product Offerings
What would you like to accomplish?
Vaccine Management Solution
An end-to-end set of outreach, intake, reminder and recall tools to increase COVID-19 vaccine uptake
Intake for Telehealth
Capture important intake information ahead of each telehealth visit and facilitate the start of virtual sessions
Zero-Contact Intake
Reduce face-to-face interactions to keep patients and staff safe during intake
Screen patients for COVID-19 risk factors
Adhere to the latest CDC guidelines
Direct at-risk patients to the right care setting
Support no-waiting-room workflows (e.g. car check-in)
Help patients check in from home for in-person visits
Limit exposure during emergency and urgent-care visits
Shift a large volume of visits to telehealth
Perform all of the necessary intake tasks for virtual visits
Set expectations with patients for their telehealth visit
Broadcast important updates to all my patients
Text individual patients about their virtual or in-person visit
Send targeted messaging to specific patient groups
Patient Communications
Stay connected with patients and keep them informed with email and text outreach
Phreesia extends our gratitude to healthcare providers and staff for your tireless efforts to protect patients and combat the spread of COVID-19. We're committed to helping medical groups and health systems stay safe, stay open and continue to see patients. Whether that means supporting you as you transition to telehealth visits, helping you communicate changes to your patient base, enabling you to screen patients for COVID-19 risk factors or helping you minimize contact during in-person visits, Phreesia is here for you.
Coronavirus Disease 2019
P H R E E S I A ' S R E S P O N S E
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(COVID-19)
Resources
Documents
Webinar Replays
August
- The Road to Recovery: Getting Patients in for Vaccinations and Other Preventive Care During COVID-19
July
June
- The End of The Waiting Room: Using Zero-Contact Intake to Improve Safety and Transform the Patient Experience (with Becker's Healthcare)
May
- The Road to Recovery: Strategies for Safely Restarting Elective Procedures
- Alliance for Health Policy's webinar, "The Changing Landscape of Primary Care," featuring Dr. Caroline DeFilippo, from Assistant Medical Director, CareMount Medical
- The Road to Recovery: Using Phreesia to Rebuild Your Schedule
April
March
Links
- CDC Guidelines
- HHS’ Telehealth for Patients and Providers
- AMA’s Helping Private Practices Navigate Non-Essential Care During COVID-19
- AMA’s Tips for Keeping Your Practice in Business During the COVID-19 Pandemic
- AMA’s Financial & Business Operations During COVID-19: Guidance for Physicians
- AMA’s COVID-19 Coding and Guidance
- ACP’s COVID-19 Practice Management Resources (including Telehealth Coding and Billing Information)
- HHS’ Provider Relief Fund Payment Attestation Portal
Status Updates
July 1, 2020 at 4:00 PM ET
Client Stories
Anderson Hills Pediatrics Embraces Virtual Visits, Intake for Telehealth in Response to COVID-19
April 16, 2020 at 5:30 PM ET
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Client Panel Shares Experiences, Tips for Others Looking to Implement Virtual Visits
April 14, 2020 at 5:15 PM ET
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United Urology Uses Self-Scheduling to Ramp Up Telehealth Visits
April 6, 2020 at 6:30 PM ET
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Addressing Social Determinants of Health as Part of COVID-19 Response Efforts
April 3, 2020 at 5:15 PM ET
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Health System Shares Efforts to Reduce Risk During In-Person Visits
April 2, 2020 at 5:35 PM ET
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Practices Designate Sick and Well Locations, Shift Appointment Scheduling to Minimize Risk
March 31, 2020 at 6:45 PM ET
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Lessons Learned: Key Takeaways from “Managing Patient Intake for Telehealth” Client Salon
March 27, 2020 at 5:30 PM ET
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Using Announcements to Communicate with Patients
March 24, 2020 at 6:00 PM ET
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Key Client Takeaways from Phreesia’s Peer-to-Peer Webinar
March 23, 2020 at 6:15 PM ET
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Directing Patients to Wait in Their Cars to Prevent the Spread of COVID-19
March 19, 2020 at 7:45 PM ET
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Medical Groups Work to Boost Staff Morale During COVID-19
April 17, 2020 at 5:10 PM ET
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Data Insights
November 17, 2020 at 1:55 PM ET
Since February 10, 2020, Phreesia has collected over 32.4M COVID-19 screenings in 49 states plus Washington D.C. and the Virgin Islands for self-reported risk factors, including symptoms and potential exposure, such as contact with known cases or travel to affected regions. The screening module has evolved over time with CDC guidelines. Starting March 2, practices using the standard module began asking all patients about symptoms, which is the focus of the data shared here.
Divert patients to schedule telehealth visits
Fill up my schedule in preparation for reopening and recovery
Book appointments with limited scheduling staff
Reach out to at-risk patients to schedule a visit
Appointment Scheduling
Prompt patients and referring providers to schedule appointments so you can focus on providing care
Mid-Atlantic Orthopedic Clinic Shifts to Virtual Visits Using Phreesia Intake for Telehealth
April 21, 2020 at 5:45 PM ET
READ POST
Documents
Links
ACOG’s Outpatient Assessment & Management for Pregnant Women With Suspected or Confirmed COVID-19
ASCA’s Message to Protect Patients, Families & Staff During Necessary Surgeries
ACG joint message with AASLD, AGA & ASGE regarding COVID-19 for Gastroenterology Care Providers
Resources
Webinar Replays
The Battle Against Vaccine Hesitancy: What Health Systems Can Do to Reach At-risk Patients
WEBINAR
Wednesday, January 27 at 1 PM ET
The Wall Street Journal's Feature
"Rethinking the Hospital for the Next Pandemic"
featuring Phreesia client Memorial Health System
Subscription required
Increasing Patient Visit Volume During the COVID-19 Pandemic
April 23, 2020 at 5:07 PM ET
READ POST
Gastroenterology Practice Leverages Zoom, Phreesia’s Intake for Telehealth to Shift to Virtual Visits
April 27, 2020 at 5:25 PM ET
READ POST
Zero-Contact Intake Supports Drive-Through COVID-19 Testing Workflow
April 28, 2020 at 5:03 PM ET
READ POST
Medical practices use Patient Chat to text information to patients during COVID-19
May 1, 2020 at 6:16 PM ET
READ POST
Lakeside Pediatrics Adds New Triage, Screening Process for Improved Safety During COVID-19 Pandemic
May 5, 2020 at 5:58 PM ET
READ POST
We are delaying our COVID-19 Screening Module updates planned for 7/6/20, due to practice feedback around the recent surges of new COVID-19 cases in many states.
We have made the decision to keep the existing travel question, and are planning for additional updates, including:
- If patients indicate recent travel, adding a follow-up question to capture where the patient traveled to
- Limiting patient alerting for travel to reduce inbound call volume, but continuing to alert practice staff so they can take the right action based on state and community guidelines
We are targeting these changes for the week of 7/13 and will include the other previously announced changes around symptoms and testing at that time too. We appreciate the continued partnership from all of our practices utilizing the COVID-19 screening module and thank you all for the feedback.
Webinar Recap: How a Leading Specialty Practice is Responding to COVID-19
May 12, 2020 at 6:30 PM ET
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FQHC Improves Telehealth Process, Practice Communications with Phreesia’s COVID-19 Offerings
May 15, 2020 at 3:14 PM ET
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The Impact of the COVID-19 Pandemic on Outpatient Visits: A Rebound Emerges
Read the latest report from the Commonwealth Fund, Harvard University and Phreesia
Phreesia Helps The Derm Group Ramp Up Telehealth and Rebuild Its Schedule
READ POST
May 22, 2020 at 3:43 PM ET
Webinar Recap: How a Leading Surgical Group is Safely Restarting Elective Procedures
June 1, 2020 at 5:28 PM ET
READ POST
Rapid implementation of telehealth, self-scheduling helps Family HealthCare Associates meet patient needs during pandemic
June 8, 2020 at 5:33 PM ET
READ POST
Family Practice Associates of Lexington Boosts In-Office Preventive Care Visits with Self-Scheduling and Health Campaigns
June 16, 2020 at 5:51 PM ET
READ POST
The Impact of the COVID-19 Pandemic on Outpatient Visits: Changing Patterns of Care in the Newest COVID-19 Hot Spots
Read the latest report from the Commonwealth Fund, Harvard University and Phreesia
The Wall Street Journal's Feature "Rethinking the Hospital for the Next Pandemic"
featuring Phreesia client Memorial Health System
Subscription required
As the Pandemic Evolves, So Do Ambulatory Care Practices
Read interviews with physicians at six different practices that use Phreesia about how the pandemic is impacting their operations
This is supposed to be telemedicine’s time to shine. Why are doctors abandoning it?
Phreesia and Harvard discuss the unexpected rapid decline in the use of telemedicine
Notable News
Using Phreesia’s Patient Chat, a Northwest Dermatology Group Increases Pre-Visit Patient Check-Ins
July 17, 2020 at 3:46 PM ET
READ POST
How to Implement Curbside Check-in and Contactless Registration for Patients
HealthLeaders Media feature story about how AdventHealth is shifting from physical waiting rooms to alternative workflows like car check-in with Phreesia's Zero-Contact Intake
At Health First, preregistration tech streamlines processes and boosts collections
The Florida provider organization sees 56% of registrations completed by patients as it continues screening for patients at risk for COVID-19
How Memorial Health System, Health First are transforming the traditional waiting room with Zero-Contact Intake
Recap of Becker's Healthcare Health IT + Revenue Cycle Management Virtual Event
Kentucky’s largest retina practice leverages Phreesia to keep its vulnerable patient population safe during COVID-19
July 17, 2020 at 3:46 PM ET
READ POST
Phreesia Clients Share Best Practices for Communicating to Patients About Vaccine and Preventive Care During COVID-19
September 10, 2020 at 4:45 PM ET
READ POST
Manage waitlist, scheduling and patient communication
Automate intake, screening and consents
Maximize uptake and completion