Eliminate and motivate: 

How to identify and address front office staff burnout

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It’s no secret that burnout among healthcare providers has reached epidemic levels. What isn’t discussed as much is the effect of burnout on administrative staff, including your front office, billing staff and schedulers. Burnout is pervasive among these workers as well, especially with the stress of the COVID-19 pandemic and staffing shortages.   

If left unresolved, staff fatigue and burnout have the potential to disrupt operations, impact staff retention and damage the patient experience. How can healthcare leaders spot the signs of burnout, address its core causes and help administrative staff do their jobs more efficiently so that they can focus on helping patients?    

On Wednesday, December 7, at 1PM ET (10AM PT) we welcomed Paul DeChant, MD, MBA, an experienced physician executive, leadership coach and expert on burnout. During this webinar, Dr. DeChant shared his unique approach to identifying, treating and preventing burnout in your organization. He discussed how healthcare organizations can better manage staff, strengthen their culture, and use technology to automate time-consuming processes and prevent work overload.