Most healthcare leaders recognize that young people enjoy using digital tools to schedule appointments, make payments and engage with doctors. But do older adults feel the same way?
It’s often assumed that patients age 65 and older don’t understand how to use smartphones or the internet. Worse, they may be averse to technology altogether—and for healthcare leaders looking to modernize, that misconception fuels hesitation. If older patients feel uncomfortable using technology to manage their health, they may struggle to get the care they need.
Here’s the reality: Older adults enjoy using technology, and they want it to play a bigger role in their healthcare experience. Patients of all ages are flexible and forward-thinking, and they aren’t afraid to try new things. And if healthcare organizations don’t embrace the digital features they want, they may risk losing those patients to their competitors.
Phreesia recently surveyed more than 500 adults age 65 and older about how they want to manage their care, including how they want to check in, manage appointments, make payments and engage with their providers. We dive deep into the survey results and explore their implications in our new white paper, Older adults and technology: Creating an age-inclusive, digital-first patient intake strategy.
Read the white paper to learn:
- How older adults feel about using self-service healthcare technology
- Which digital tools older adults would use in the future, if given the option
- Key strategies to increase access, make payments easier and help older adults become more activated in their care
Click the image to download the white paper.