Handling high balances: Helping patients manage their payment responsibility

Technology can help healthcare organizations better communicate about charges—and help patients pay on time.
Operations Patient Experience RCM Webinar

Procedures that cost patients over $200 make up only a quarter of all commercially insured patient obligations, but they represent nearly half of all balances that go uncollected. With the importance this revenue has on your organization’s bottom line, how can you be proactive and support patients to pay on time?

Watch our webinar to learn how to get ahead of high balances by helping patients pay them in a way that is comfortable, convenient and less burdensome for staff. Andrew Cho, Practice Administrator at Advanced Vision Care, and Liz Acosta, COO at Carrell Clinic, a division of OrthoLoneStar, will share how they’re communicating with patients about significant charges, helping them make a plan to pay and making it easy to make payments on time.

Watch the webinar to learn:

  • How digital payment tools can help improve collections
  • Best practices for setting up patient payment plans
  • Strategies for automating payment collection before, during and after the visit