As out-of-pocket healthcare costs continue to grow, patients are increasingly looking for providers who offer the convenience, personalization and customer service they’re used to experiencing in retail and other industries. This consumerism trend is reshaping healthcare, and that means medical practices and health systems should act now to meet patients’ changing expectations.
To find out how, download our new white paper “Consumerism in Healthcare—What It Means for Your Organization,” to learn:
• Best practices for improving customer service
• Tips for engaging patients in their care
• Strategies for boosting patient loyalty and retention
Click below to download the white paper.