February 26, 2018 — Blog Posts

Patient Experience: How to Go from Good to Great

By Maureen McKinney

The patient experience is getting more and more attention these days, especially because it’s a focus of many value-based care programs. But what are the highest performers doing to enhance the patient experience?

Portrait photo of Judy Capko, healthcare management consultant and founder of Capko & Morgan.

Judy Capko, healthcare management consultant and founder of Capko & Morgan

In our latest podcast, I spoke with Judy Capko, a healthcare consultant and founder of Capko & Morgan, about why an ideal patent experience varies from one organization to another, what distinguishes the top performers and how technology can help.

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