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Attracting New Patients—and Retaining Your Established Ones

Practice operations and RCM expert Elizabeth Woodcock

A user-friendly website, good word of mouth, knowledgeable staff and accessible appointments: these are among the many features that can help practices successfully attract and retain patients.

For our latest podcast, I spoke with Elizabeth Woodcock, a practice operations and revenue cycle management expert, about some practical ways that healthcare organizations can improve their reputation, bolster recruitment efforts and provide a more patient-centered experience.