Increase revenue and save time with automated appointment reminders
Reduce no-shows by engaging patients via text message, email or voice call
Try Phreesia at no cost
Customize automated appointment reminders in three different ways
Phreesia’s Appointment Reminders tool helps you keep appointment slots full and avoid lost revenue from no-shows—all without staff intervention. Our software lets you send customizable, automated reminder and confirmation messages to your patients via text message, email or voice call.
We currently support text message and email reminders in 19 languages, including Arabic, Chinese, Creole, English, French, German, Hindi, Italian, Japanese, Korean, Kurdish, Persian, Polish, Portuguese, Russian, Spanish, Tagalog, Urdu and Vietnamese.
Voice reminders are available in Arabic, Chinese (Mandarin), English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Russian, and Spanish.
Results from clients using Appointment Reminders
fewer no-shows among patients who confirm their appointment
more appointments confirmed or cancelled using voice reminders
patients answer voice reminder calls
Maximize profitability with Appointment Reminders
No-shows reduce revenue—but with Appointment Reminders, there’s no need to worry. By reminding patients about their upcoming visit, you’ll improve their likelihood of showing up, keep clinicians’ schedules full and avoid missed opportunities to deliver high-quality care.
Phreesia helps you:
Minimize empty appointment slots
Reduce manual work for your call center and clinic schedulers
See more patients per day
Support more accessible, inclusive ways to engage patients about their care
How Appointment Reminders work
Phreesia sends an automated reminder message to the patient
The patient confirms, cancels or requests to reschedule their appointment directly from the reminder message
Responses are sent to the Phreesia Dashboard for staff review
Phreesia deploys an automated voice call to remind the patient of their upcoming visit
The patient confirms, cancels or requests to reschedule their appointment during the call
Responses are sent to the Phreesia Dashboard for staff review
If the patient does not answer the call, Phreesia leaves an automated message in their voicemail box
Leading organizations choose Phreesia
No-shows have decreased significantly since we started using Phreesia. Previously, we would have to manually call our patients, which took a lot of time—and patients often wouldn’t answer. Phreesia has helped improve our communication with patients and our appointment-reminder process.”
– Hillary Demski, Office Manager, Bidabadi Pediatrics