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Increase revenue and save time with automated appointment reminders

Reduce no-shows by engaging patients via text message, email or voice call

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Appointment reminder illustration

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Customize automated appointment reminders in three different ways

Phreesia’s Appointment Reminders tool helps you keep appointment slots full and avoid lost revenue from no-shows—all without staff intervention. Our patient reminder systems let you send customizable, automated reminder and confirmation messages to your patients via text message, email or voice call.

We currently support text message and email reminders in 19 languages: Arabic, Chinese, Creole, English, French, German, Hindi, Italian, Japanese, Korean, Kurdish, Persian, Polish, Portuguese, Russian, Spanish, Tagalog, Urdu and Vietnamese.

Voice reminders are available in Arabic, Chinese (Mandarin), English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Russian, and Spanish.

Results from clients using Appointment Reminders

fewer no-shows among patients who confirm their appointment

more appointments confirmed or cancelled using voice reminders

patients answer voice reminder calls

Maximize profitability with an automated appointment reminder system

No-shows reduce revenue—but with Phreesia’s medical appointment reminder service, there’s no need to worry. By reminding patients about their upcoming visit, you’ll improve their likelihood of showing up, keep clinicians’ schedules full and avoid missed opportunities to deliver high-quality care.

Phreesia helps you:

Minimize empty appointment slots 

Reduce manual work for your call center and clinic schedulers 

See more patients per day

Support more accessible, inclusive ways to engage patients about their care

Illustration of appointment reminders

How Appointment Reminders work

  • Text message or email
  • Voice call
Appointment reminder text message

1 Phreesia sends a medical appointment reminder text message (or email) to the patient

2 The patient confirms, cancels or requests to reschedule their appointment directly from the reminder message

3 Responses are sent to the Phreesia Dashboard for staff review

Woman talking on phone with doctor

1 Phreesia delivers an automated voice call to remind the patient of their upcoming visit

2 The patient confirms, cancels or requests to reschedule their appointment during the call

3 Responses are sent to the Phreesia Dashboard for staff review

4 If the patient does not answer the call, our appointment reminder system leaves an automated message in their voicemail box

Leading organizations choose Phreesia

Houston ENT logo
Virginia Cardiovascular Specialists logo
Piedmont Healthcare logo
Phoebe logo
The Jackson Clinic logo
Frederick Primary Care Associates logo
Chesapeake Urology logo

No-shows have decreased significantly since we started using Phreesia. Previously, we would have to manually call our patients, which took a lot of time—and patients often wouldn’t answer. Phreesia has helped improve our communication with patients and our appointment-reminder process.”

– Hillary Demski, Office Manager, Bidabadi Pediatrics

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