Small practice, big experience: Staying competitive while maintaining your identity

Operations Patient Experience RCM Staffing Webinar

Today’s medical practices operate in a very different environment than they did a decade ago. Practice leaders are feeling the competitive impact of industry consolidation, new models of care and patients’ changing expectations.

Patients now want a personalized digital experience before, during and after their visit. While this may seem like a significant undertaking for independent practices, well-implemented technology actually reduces staff burden while creating more touchpoints that build patient loyalty and reinforce your practice’s identity as a trusted pillar of your community. Watch our webinar as Bernadette Canning, Practice Manager at Children’s Medical Group, and Rene Wills, Practice Administrator at Well-Being Pediatrics, share their best practices for building a digital-first, convenient experience that attracts new patients, promotes preventive and ancillary services and reduces patient churn.

Watch this webinar to learn:

  • How to enhance the patient experience without adding to staff workload
  • Why a modern digital experience is important to staying competitive
  • Best practices from leaders who have used technology to keep patients engaged

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