Delivering a great patient experience across generations: Busting myths about older adults, Gen Z and more

Operations Patient Experience RCM Webinar

When it comes to caring for patients across different generations, persistent myths abound. Older adults won’t use technology! Younger patients aren’t loyal to one provider over another! But research—including first-hand survey data from Phreesia’s own network—shows a much different picture. Those insights, along with best practices other organizations from across the country, can help your organization craft an experience strategy that truly aligns with what different generations of patients want and expect.

Watch our webinar presenters tackle the biggest misconceptions about patients young and old and offer best practices for creating an experience strategy that attracts and retains patients of all ages. Jamie DiFalco, Quality Improvement Coordinator at Pendleton Community Care, Kristin Powers, MHA, Practice Management Implementation Specialist at Colorado Physician Partners and Shelly Overmier, Clinical Manager at Allen’s Family Practice, will share how they’re using technology to customize the digital experience and meet patients where they are.

Watch this webinar to:

  • Learn how to add flexibility and personalization to your digital patient experience
  • Gain insights from clients who have are offering a digital experience that is convenient and easy for older adults
  • Hear about the self-service experience that younger patients expect, including self-scheduling, online payments, digital check-in and more

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Let us show you how Phreesia provides the modern, convenient healthcare experience your patients want and your staff expect.

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