Articles, expert Q&As and insights to help your practice thrive.
What is changing in 2027? H.R. 1, enacted as Public Law 119-21, requires states to move most adults in the Medicaid expansion group from annual eligibility renewals to renewals every…
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Desert West OB/GYN was already using Phreesia for digital registration, with completion rates above 90%. But its payment setup was holding the practice back. Patients could not use Apple Pay®,…
Beginning January 1, 2027, the traditional global maternity CPT codes will be deleted and replaced by more granular reporting across four phases of care: antepartum care, labor management, delivery and…
Care gaps. Staff stretched thin. Manual workflows. Limited IT resources. Financial pressure. These are some of the biggest challenges rural hospitals face today—and exactly the kinds of issues the Rural…
In today’s digital world, many patients use their smartphones or other devices to manage their lives. With the tap of a few buttons, they can make a restaurant reservation,…
More than 1 in 5 patients now use AI chatbots like ChatGPT, Claude and Gemini to research symptoms, interpret lab results and explore conditions, and that number is rising fast.…
Contactless patient intake has moved well beyond its pandemic-era roots. For many healthcare organizations, it’s now a core part of how they simplify access, reduce front-desk strain and create a…
A strong patient acquisition strategy does more than bring people to your website. It helps them take the next step—booking care—without confusion, delays or extra effort. At its core, patient…
Patient referrals are a core part of how care moves forward. The process starts with a clinical need and should end with a scheduled visit, completed care and a clear…
Just as they have options for where to buy their groceries or get their car serviced, patients have options for where to seek care. While marketing strategies can get new…
Great clinicians and providers are everything in the healthcare industry. But even with the best of the best administering care, sometimes patients don’t feel empowered to take charge of their…
Patient scheduling is one of the most time-consuming yet important administrative tasks for healthcare organizations. It’s also a pain point for patients. Efficient patient scheduling processes help clinics, hospitals and…
Revenue challenges in healthcare rarely come down to one issue. More often, they’re the result of small breakdowns across the patient journey—an incomplete registration here, a missed eligibility check there—that…
See what changes when your platform closes the loop—from first call to final payment.