A changing landscape, familiar challenges
Healthcare leaders face constant trade-offs: improving patient access, supporting staff and protecting financial performance. The wrong technology partner can add to the burden—fragmented workflows, low patient adoption, shallow reporting and gaps in support.
That’s why some organizations who explored alternatives are now returning to Phreesia. Their experiences highlight not just what they were missing, but why Phreesia stands apart.
“Phreesia has changed our patient care and documentation for the better with accurate and customizable data collection. The convenient integration with NextGen has saved our providers and staff time, so that they can focus more on their patients. As new functionality continues to be added, we have seen large increases in our time-of-service collections and online payments.”
– West Dermatology
Why some vendors fall short
Many leaders switch vendors hoping for cost savings or convenience, choosing a platform bundled with their EMR or marketed as a lower-cost alternative. On the surface, the features look similar. But as these clients quickly learn, you get what you pay for:
- Patients don’t adopt the tool, leading to wasted investment
- Staff spend more time managing workarounds because workflows don’t fully integrate
- Promised functionality is delayed, or limited, leaving organizations waiting on features that Phreesia already delivers
- Reporting lacks the depth to inform decisions
- Training resources are inconsistent, leaving staff frustrated
These pain points often prompt a return to Phreesia—because leaders need more than a box checked. They need measurable results.
“We’ve been far more likely to collect with Phreesia’s Patient Bill Pay than any other process. It allows our smaller collections team to work more efficiently without needing to add staff.”
– Northshore Health Centers
What makes Phreesia different
Phreesia was built to deliver measurable value across patients, staff and revenue. Our award-winning, AI-powered solutions go far beyond intake. Clients tell us they choose (and re-choose) Phreesia for:
- High patient adoption: Our platform is intuitive and accessible, helping patients engage without apps, logins or added staff effort.
- Proven financial results: Clients report stronger collections and reduced leakage, with some recovering revenue after experiencing sharp declines elsewhere.
- Staff-first support and training: With phased implementation, step-by-step onboarding and responsive support, staff are equipped to succeed. In fact, 9 out of 10 clients would recommend Phreesia to a friend or colleague.
- Actionable insights: Robust, real-time reporting provides leaders with the visibility they need to measure adoption, track collections and drive improvement.
- Flexible, integrated workflows: Patients can check in and complete registration, eligibility, payments
,and screeners across mobile, PadX,or in-office arrival stations, all in one easy-to-use flow.
- Smarter scheduling: Our smart waitlist tool helps fill last-minute cancellations, rebook no-shows and maximize provider schedules.
“Using Phreesia has helped our practice increase our copay and balance collections rate to 90%. Phreesia also provides patients with easy-to-use, self-service check-in tools that improve staff efficiency and boost overall patient satisfaction.”
– Houston ENT
Why clients are coming back
For many organizations, switching vendors seemed like a practical move—until reality set in. Staff discovered that promised features didn’t materialize. Integration gaps left them toggling between systems. Collections slipped. Support felt distant. Leaders ended up spending their own time chasing fixes instead of focusing on care.
In the end, they return to Phreesia because they’ve seen the difference—stronger adoption, deeper insights, and a team that stands behind its promises.
“The Phreesia Referrals platform has provided our team with valuable insight into our referral status and how efficiently our staff are able to process appointment requests. We are now able to demonstrate to our referring partners how quickly we can get their patients seen—a big competitive advantage.”
– Surgical Specialists of Charlotte
Consider this before switching vendors
Before you commit to a new intake partner, ask yourself:
- Will patients actually use it, or will adoption stall?
- Does it fully integrate with my EHR, or will staff juggle multiple systems?
- Does it provide the reporting I need to measure success?
- How effective is the training and support—will staff feel confident?
- Can it flex across mobile, kiosks, and other modalities to serve all patients?
- Does it help maximize provider schedules by rebooking no-shows and filling last-minute gaps?
- How easy is it to implement—and would my peers recommend it?
Phreesia is built to answer “yes” across the board.
Let’s talk about what’s next
For organizations rethinking intake and engagement, Phreesia offers more than software. We deliver adoption, financial results, and a partnership that grows with your strategy. Whether you’re focused on improving access, strengthening collections, or preparing for value-based care, Phreesia is here to help.
Clients who return to Phreesia remind us that outcomes, support, and trust matter most. If you’re ready to explore how Phreesia can help your organization, let’s start the conversation.
See how Phreesia can support your strategic goals.
Talk to a Phreesia client
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