Answer every call

Answer every call.
On the first ring.

Stop sending patients to voicemail. Start delivering a modern and responsive phone experience, powered by Phreesia VoiceAI.

Never miss a chance to connect, convert and provide care.

Your phones don’t take breaks—and neither does Phreesia VoiceAI. Phreesia VoiceAI is an always-on, intelligent, healthcare call management solution that answers, triages and routes every patient call—24/7 and in multiple languages.

Intelligent after-hours call routing—at no cost to you

Urgent calls are automatically routed to the correct on-call provider, complete with real-time alerts from a user-friendly mobile app, all for free for Phreesia clients.

With PhreesiaOnCall, powered by Phreesia VoiceAI, you can:

Save money by consolidating vendors
Elevate the patient and provider experience
Engage patients anywhere with HIPAA-compliant texting
Maintain an audit trail of patient encounters with time-stamped documentation

Mother using Phreesia VoiceAI from couch in the middle of the night

Save up to $150 per provider per month

Save up to 20 minutes per after-hours call

Eliminate 41,000 after-hours calls annually

Let patients schedule with ease

Phreesia VoiceAI makes it simple for patients to book appointments over the phone using natural language—no menus, no hold times.

With Phreesia VoiceAI, you can:

Offer 24/7 scheduling access without burdening staff
Attract new patients and retain returning ones
Save staff time with fewer phone calls and data entry
Drive more visits and revenue

84% of patients would schedule online if given the option

Self Scheduling generates $550,000 annually—because convenience drives appointments

52% of visits are scheduled outside of business hours

Make billing questions effortless for patients and staff

Phreesia VoiceAI handles billing inquiries and payments through secure, automated phone interactions. Patients get answers fast, and staff can stay focused on care.

With our tools, you can:

Route complex billing questions to the right team without delay
Reduce call-backs and manual follow-ups with complete, accurate message capture
Let patients check balances or pay bills anytime
Get paid more, faster and easier, with intelligent bill pay and AI-enabled E&B checks

Illustration of man using Phreesia VoiceAI for billing

Healthcare organizations that use AI have reported a 30% decrease in patient billing calls

Approximately 52% of patient calls to healthcare call centers are related to billing and payments

Refills made easy—no holds, no hassle

Phreesia VoiceAI captures refill requests accurately over the phone, gathers all necessary details and routes them to the right clinical team—no staff intervention required.

With Phreesia VoiceAI, you can:

Let patients request refills anytime
Collect complete information–medication name, pharmacy, symptoms and more
Streamline clinical workflows and eliminate phone tag

Man on phone looking at prescription bottle

70% of refill-related voicemails lack complete information

Patients are 2.4x more likely to skip or delay medication if refills are difficult to request

Nearly 60% of patients say they prefer self-service options for tasks like prescription refills

Handle medical records requests without tying up your team

Phreesia VoiceAI automates medical records request over the phone, capturing required details and routing them to the appropriate staff or release-information (ROI) partner—without staff having to juggle a single call.

With Phreesia VoiceAI, you can:

Collect complete, compliant request details and reduce delays or follow-ups
Free up staff time by simplfying requests and routing them automatically

Illustration of nurse in front of computer screen with medical records

Up to 40% of medical records requests are delayed due to incomplete or incorrect information

The average staff time spent on a single records request is 15-20 minutes

74% of patients say ease of accessing medical records affects their satisfaction with a provider

Free up clinical staff to focus on care, not callbacks

With Phreesia VoiceAI, patient concerns are captured and intelligently routed to the appropriate clinical team, ensuring nothing falls through the cracks.

With Phreesia VoiceAI, you can:

Prioritize urgent issues and route them to the right clinical workflow
Reduce nurse line overhead with accurate, automated message capture
Reduce patient frustration by answering immediately and eliminating hold times

1 in 3 patients never reaches a nurse line on the first try

Delayed responses to clinical calls are the leading cause of dissatisfaction and complaints

Structured triage workflows can reduce unnecessary visits by up to 50%

Deliver fast, accurate patient communication—without ever picking up the phone

With our solutions, you can:

Minimize phone tag with two-way HIPAA-compliant texting
Reach patients at scale using broadcast text and email announcements
Reduce no-shows with automated appointment reminders

Woman using phone to text doctor securely

98% of patients like text messages from their care team

Eliminate 62,000+ phone calls with text and email

Make $200,000 more from reduced no-shows

Success stories

No matter your size, location or patient demographic, Phreesia can help your organization drive outcomes that matter.

“PhreesiaOnCall has dramatically improved our ability to answer calls after hours and seamlessly document them into our EMR system. This is better than any human operating system, and their customer service is second to none. The secure text feature allows for patient care communication to occur in a HIPAA-compliant manner.”

Omesh Gupta, MD, MBA, Mid Atlantic Retina

“By using Phreesia VoiceAI, our nurses have fewer distractions and are more efficient. We no longer need to hire more staff for nursing calls, and we’re saving time for our call center. With Phreesia VoiceAI, we never miss any calls, and we can document them directly into our EHR systems. It’s so helpful to have full transparency into every patient call.”

Zofia Marszalek, Vitreoretinal Consultants of NY

“When a new provider joined us last year, I used Phreesia to send an email campaign that introduced her to patients, along with a link to schedule an appointment. Most providers take at least six months to ramp up—but her schedule was literally full within one week. I sent the campaign and watched the appointments roll in.”

Practice Administrator, MyOBGYN

“We’ve administered over 4,500 vaccines with our flu clinic this season with virtually no scheduling phone calls. We send info to families via emails and text and allow them to pick their time with a self-scheduling link. It’s very hands-off. Previously those were phone calls.”

Teri Persinger, Executive Director, Pediatric Associates, Inc.