🚀 FEATURED
Create faster, more intuitive patient registration experiences with the new PadX
What’s new: A redesigned PadX experience is now available for early access, with a refreshed look that mirrors the Phreesia’s mobile check in experience.
How this helps you: Patients complete intake faster with a smoother, more modern experience. Built-in accessibility features support a wider range of patients, and expanded capabilities like multi-language intake help you do more with PadX across your organization.
Interested in the new PadX experience? LEARN MORE
Proactively collect outstanding patient balances with Phreesia VoiceAI
What’s new: Phreesia VoiceAI can now place outbound calls to patients with outstanding balances, guiding them through secure payment options and capturing results from each interaction.
How this helps you: Your organization can recover more outstanding balances without staff involvement. Phreesia VoiceAI reaches patients directly, makes it easy to pay, and helps reduce the time required for collections.
Phreesia VoiceAI Updates
Phreesia VoiceAI integration now available for Office Practicum
What’s new: Phreesia VoiceAI integration is now available for Office Practicum, allowing your team to identify patients during calls, view key patient information, and automatically document conversations.
How this helps you: Staff can identify callers instantly, access relevant patient context, and skip manual documentation-making every call more efficient and informed, especially after hours.
Interested in optimizing your VoiceAI setup? LEARN MORE
Streamline prescription refills with guided Phreesia VoiceAI conversations
What’s new: Phreesia VoiceAI now guides patients through medication refill requests, collecting key details during the call, and sharing a structured summary with your team. Patients also receive a text confirmation once their refill request is submitted.
How this helps you: Your staff receives complete, accurate refill information the first time, reducing follow-up calls and speeding up processing. Patients benefit from a simple, guided experience without needing to call back.
Next step: This feature will be automatically enabled for eligible clients using Voice Navigation.
Reduce call volume with automated appointment cancellations
What’s new: VoiceAI can now handle appointment cancellations for Veradigm clients, verifying patients, identifying appointments, and updating schedules in real time. Patients receive a confirmation text once completed.
How this helps you: Reduce the number of routine calls your staff needs to manage, freeing up time for more complex patient needs while ensuring cancellations are handled quickly and accurately. If your organization uses Appointment Accelerator, the newly opened slot can automatically be offered to other patients keeping your schedule full.
Next step: This feature will be automatically enabled for eligible Veradigm organizations.
Ensure urgent notifications are never missed in PhreesiaOnCall
What’s new: Urgent notifications can now be delivered as critical alerts on iOS devices, allowing important calls and alerts to bypass silent mode.
How this helps you: Time-sensitive notifications are seen immediately, helping your team respond faster and support urgent patient needs without delay.
Next step: This feature will be automatically available for devices on the latest iOS app version.
Interested in learning more about Phreesia VoiceAI? LEARN MORE
Communications
Launch Health Campaigns faster with simpler patient uploads
What’s new: You can now add patients to health campaigns using chart numbers—no spreadsheets or file uploads required.
How this helps you: Your team can save time, avoid formatting errors, and get campaigns up and running more quickly. This makes it easier to reach patients and keep outreach efforts moving efficiently.
Next step: This feature will be automatically enabled for all clients using Health Campaigns.
Interested in learning more about Health campaigns? LEARN MORE
Phreesia Library
Phreesia offers a library of standardized tools and best-practice content designed to align with industry recommendations and increase completion rates. These pre-built modules can be seamlessly added to your existing intake workflows. Organizations that use these modules see a 9.5% lower drop rate, and patients complete interviews 48.8% faster compared to custom content.
We deploy new and updated content with every release.
Standardized tools
We now offer the following clinically validated patient-reported outcomes (PROs).
Edmonton Symptom Assessment System-revised (ESAS-r)
This validated tool assesses the severity of common symptoms—including pain, fatigue, nausea, and anxiety—using a standardized 0–10 scale.
Functional Activities Questionnaire (FAQ)
This validated questionnaire evaluates a patient’s ability to perform instrumental activities of daily living, such as managing finances, preparing meals, and remembering appointments.