PATIENT EXPERIENCE SOFTWARE
Explore a patient experience platform that drives growth
Deliver high-quality care using patient experience software—a digital solution designed to change the way healthcare organizations interact with their patients.
What is patient experience software?
Patient experience software is a digital platform that helps healthcare providers deliver a more personalized and engaging care journey by streamlining patient communications and allowing providers to collect and analyze patient feedback in real-time. Whether you’re a private organization or a major health system, adopting the right patient experience solution is key to staying competitive.
Key features of patient experience software are:
Collect real-time feedback via patient experience survey questions
Automate engagement such as appointment reminders or post-visit follow-ups
Track patient satisfaction and quality benchmarks
Personalize outreach based on individual preferences
These systems are crucial for gathering and acting on insights that ultimately improve both clinical and non-clinical outcomes.
Benefits of patient experience management solutions
Using a patient experience and management software platform offers numerous operational and revenue improvement benefits:
Support retention: Build stronger, lasting relationships through personalized, ongoing communication with your patients. Use tools to address their needs before, during and after appointments.
Enhance patient engagement: Offer convenient digital tools such as mobile check-ins, self-scheduling and online access to care plans—empowering patients to take an active role in their health journey.
Boost satisfaction: Leverage automated surveys to gather patient sentiment and respond quickly to concerns. A modern patient experience platform makes it easy to close the loop on feedback.
Promote better outcomes: Tailor treatment plans with insights gathered from surveys and data, allowing providers to deliver more relevant, effective care.
Improve operational efficiency: Automate repetitive administrative tasks—like digital check-ins, scheduling and follow-ups—freeing up staff time for more meaningful interactions.
Support transparency and compliance: Track quality goals, prepare for audits and meet regulatory requirements with built-in reporting tools.
Streamline feedback collection: With real-time analytics, you can monitor trends, measure satisfaction and identify areas for improvement instantly.
Why use a patient experience platform?
Being a healthcare organization requires a new level of patient-centered operations. With patient experience software, you can improve the full continuum of care and gain a competitive edge by delivering tailored, consistent and measurable experiences.
A robust patient experience management platform can help you:
- Personalize communication based on demographic and behavioral data
- Set and monitor patient experience and quality goals
- Compare satisfaction scores across departments
- Detect service gaps and streamline resolution
- Foster deeper, more loyal provider-patient relationships
From single-location organizations to multi-state health systems, these solutions scale with your needs and provide actionable insights that drive performance.
How Phreesia can help
At Phreesia, our all-in-one patient experience and management software is built to empower healthcare organizations at every patient touchpoint. Designed with flexibility and scale in mind, our platform includes:
- Patient experience survey tools collect feedback in real time using automated, customizable forms
- Analytics dashboards: Track sentiment, satisfaction scores and trends to identify what’s working—and what’s not
- Engagement automation: From appointment reminders to follow-up messaging, our platform ensures patients stay informed and engaged
- Personalized experiences: Use data to deliver outreach that resonates and meets patient expectations
- Compliance reporting: Simplify your reporting process and stay prepared for regulatory changes
Whether you’re serving physician organizations, health systems, or specialty clinics, our platform offers the flexibility and tools you need to deliver better experiences—and better outcomes.
What do patients really want?
Today’s patients expect more than just medical care—they want convenience, clarity and connection. Meeting those expectations means:
- Offering easy digital communication: Enable secure two-way messaging and quick access to care instructions.
- Providing personalized outreach: Tailor messaging by appointment type, health concern, or communication preference.
- Making self-service simple: Let patients check in, schedule and pay bills through one intuitive platform.
- Closing the feedback loop: Use real-time feedback to show patients that their voices are heard and acted upon.
- Our Patient experience software helps you deliver on all fronts—driving retention and loyalty by making every interaction meaningful.
Get dedicated support
No matter what you need, we’re here for you. Phreesia’s healthcare payment solutions come with robust customer support, so you can rest assured that we’ll keep your revenue cycle running smoothly.
Encounter any issues? No need to worry. Phreesia has dedicated teams that work 24/7 to monitor our payment workflows—so if you ever need rapid assistance, we have experts available to help.
Driving engagement across the entire patient journey
Delivering a great patient experience isn’t limited to the exam room. In fact, most of the patient journey happens outside of traditional care settings—before and after the visit. That’s why a strong patient experience solution must engage patients at every touchpoint, from scheduling and intake to follow-up and long-term communication.
Pre-visit engagement
Patients form first impressions before they ever step into your office. With tools like online scheduling, digital check-ins and automated appointment reminders, Phreesia helps you make those early interactions seamless and stress-free. Patients appreciate the convenience and your staff saves time on manual tasks.
During the visit
With digital intake forms, consent management and integrated insurance verification, our patient experience platform reduces friction in the front office. That means shorter wait times, fewer errors and a more streamlined process from check-in to care delivery.
Post-visit follow-up
Once the appointment ends, your connection with the patient shouldn’t. Phreesia enables timely follow-up through personalized messages, automated surveys and educational content. Whether it’s checking in on recovery or asking for feedback, staying connected post-visit reinforces trust and improves satisfaction.
Ongoing communication
Patient engagement is most powerful when it’s consistent. Our platform supports ongoing outreach to keep patients informed, involved and proactive about their health. Whether it’s sharing health tips, reminders for annual screenings, or updates on organization policies, Phreesia helps you stay top of mind in a way that’s relevant and valuable.
Tailored to every patient
Every patient has different needs—and preferences. That’s why Phreesia’s platform offers customizable workflows and communication settings to ensure patients receive the right message at the right time, in the way that works best for them.
By enabling consistent, thoughtful engagement throughout the entire care journey, Phreesia’s patient experience software helps providers deliver on the promise of truly patient-centered care. The result? Higher satisfaction, stronger relationships and better health outcomes.
What our platform includes:
Phreesia’s patient experience platform is built for ease, impact and integration:
Personalized engagement tools
Patient experience data and analytics
Automated communication features
Seamless EHR integrations
Support for quality reporting metrics
Tools for transforming patient experience management
Success stories
No matter your size, location or patient demographic, Phreesia can help your organization drive outcomes that matter.
Frequently asked questions about patient experience software
How much does patient experience software cost?
Pricing varies based on organization size, required features and integrations. Contact our team for a custom quote.
What are the main features of patient experience solutions?
Most solutions include surveys, feedback analytics, personalized outreach tools and automation for engagement.
Who should use this type of software?
Any healthcare provider—regardless of size—can benefit from using this software to improve satisfaction and retention.
Is the software easy to integrate with existing systems?
Yes. Phreesia’s platform integrates with leading EHR systems and existing digital infrastructure.
Is there a way to compare existing solutions?
Absolutely. Reach out for a personalized walkthrough of our tools and a comparison against other top patient experience solutions.
