🚀Featured

Capture more of what you’ve already earned with Patient Bill Pay  

What’s new: If your team is currently using Payment Assurance, we’re excited to announce that you can capture more of the revenue you’ve already earned by moving to Patient Bill Pay. With Patient Bill Pay, clients increase collections by an average of 15%. 

What clients are saying about Patient Bill Pay:

“We’ve been far more likely to collect with Patient Bill Pay than any other process. Additionally, it has allowed our smaller patient collections team to operate more efficiently without requiring additional staff.”  

– Amanda Heln, Director or Revenue Cycle Management, NorthShore Health Systems 

Upgrade your Phreesia Registration app for PadX 

What’s new: Version 25.8 of the PadX Phreesia Registration app is now available. 

How this helps you: Stay current with the most secure and reliable version by upgrading. 

Next step: 

• Own your PadX? Manually upgrade and restart your devices. 
• Rent your PadX? Just restart—we’ll handle the upgrade during after-hours maintenance. Make sure devices are on Wi-Fi and charging

Payments

Patient insurance summaries made simple   

What’s new: We’ve redesigned the way the deductible and out-of-pocket max (OOPM) details are displayed for patients for organizations using Appointment Readiness.   

How this helps you: Patients now better understand their insurance information with a clearer layout, terminology, and added context—reducing confusion and misinterpretation.

Next step: This update is automatically available for clients using Appointment Readiness. Click the link below to learn how your team can start using Appointment Readiness. 

A better dashboard payment experience—automatically

What’s new: We’ve made the dashboard payment experience faster and more intuitive by showing the Total Owed amount within the payment action buttons.  

How this helps you: Your team can now easily access a patient’s responsibility and prevent errors before finalizing a payment. 

Next step: This update is automatically available.

Scalable Card on File reporting 

What’s new: We’ve added two new filters, Practice Name and Practice Number, to the Card on File Report. 

How this helps you: Organizations with multiple locations can now generate a consolidated report, allowing you to analyze data at scale. 

Next step: This update is automatically available. 

Registration

One kiosk, now supporting up to 100 locations   

What’s new: Arrivals and ArrivalsX kiosks now support up to 100 locations, increasing the previous 30-location limit.  

How this helps you: Your team can now use one kiosk at the entry point of your building, across all your service lines — without location restrictions requiring multiple kiosks. 

Next step: This update is automatically available.

Phreesia Library 

Phreesia offers a library of standardized tools and best-practice content designed to align with industry recommendations and increase completion rates. These pre-built modules can be seamlessly added to your existing intake workflows. Organizations that use these modules see a 9.5% lower drop rate, and patients complete interviews 48.8% faster compared to custom content. 

We deploy new and updated content every release.  

Standardized tools 

We now offer the following clinically validated patient-reported outcomes (PROs).  

Posttraumatic Stress Disorder Checklist Past Week (PCL-5)  

This 20-item tool assesses PTSD symptoms based on DSM-5 criteria.

Outpatient Procedure Information Transfer Questionnaire   

This 9-item questionnaire assesses patients’ understanding of post-procedure recovery instructions.