Client Spotlight

How one client used Phreesia VoiceAI to cut call abandonment from 15% to <1%  

Urology Associates of Mobile faced overwhelming call volumes, long hold times, and 15% call abandonment in billing. With Phreesia VoiceAI, they cut abandonment to <1% and reclaimed 624 staff hours and $25K in monthly value. This can be your team’s story, too—learn how. 

Payments

Automatically flag patient credits within Patient Bill Pay 

What’s new: Patients are now flagged in the Billing Manager within Patient Bill Pay when they have a credit applied to an open visit or bill in the PM system.  

How this helps you: Your staff no longer has to manually check the PM system for patient credits, and billing team members can quickly find and filter for patients with credits. This feature is automatically available for organizations using Patient Bill Pay.  

Registration  

Access VoiceAI and OnCall directly from the Phreesia dashboard—no added credentials required 

What’s new: Users can now access our Phreesia VoiceAI and PhreesiaOnCall tools directly from the Phreesia dashboard using your existing credentials. 

How this helps you: No need to manage multiple logins, simplifying daily workflows and managing all access from directly in the Phreesia dashboard.  

Upgrade your Phreesia Registration app for PadX 

What’s new: Version 25.10 of the PadX Phreesia Registration app is now available.  

How this helps you: Stay current with the most secure and reliable version. 

Next Step:  

• Own your PadX? Manually upgrade and restart your devices.  

• Rent your PadX? Just restart—we’ll handle the upgrade during after-hours maintenance. Make sure devices are on Wi-Fi and changing. 

Improved Date Selection on the Phreesia Dashboard 

What’s new: The Date view on the dashboard now has an increased size and navigability.   

How this helps you: Your team can now seamlessly navigate between different dates in the dashboard with a streamlined date selection experience.

Communications 

Guide patients to begin check-in with clearer messaging from Appointment Confirmations  

What’s new: Appointment confirmations now include updated language that says, “time to check-in,” making it clear that the patient’s appointment is confirmed and they can start the check-in process.

How this helps you: Your patients are guided smoothly through the pre-visit process.

Phreesia Library 

Phreesia offers a library of standardized tools and best-practice content designed to align with industry recommendations and increase completion rates.  

These ready-to-use modules are easy to integrate into your existing workflows—and they deliver results. Organizations using Phreesia Library content see a 9.5% lower drop rate and patients complete interviews almost 50% faster compared to custom content.  

Standardized tools  

We now offer the following clinically validated patient-reported outcomes (PROs). 

Brief Sexual Function Inventory (BSFI)  

This 11-item self-report tool measures male sexual function across five domains.  

Couples Satisfaction Index (CSI-4) 

This 4-item self-report tool assesses overall couple satisfaction.